Kenilworth Carpet Cleaning

★☆☆☆☆

About Kenilworth Carpet Cleaning

Personal Services

Personal Services
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Kennilworth gave away my appointment after it took over a month to schedule it! They told me they'd call a couple days in advance of the appointment to confirm (I thought they meant as a reminder), and took two phone numbers. I never received a confirmation message on my home phone, and my cell showed a record of one attempted call from Kennilworth but no message. As a result of missing their "calls" and not calling them back to "confirm" that I wanted them to come to what was a set appointment, they gave my appointment away. I really feel they wanted to move somebody "more important" into our spot. I should have called another company weeks ago. This is awful business practice, and I will never call them again.

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★☆☆☆☆

Kennilworth gave away my appointment after it took over a month to schedule it! They told me they'd call a couple days in advance of the appointment to confirm (I thought they meant as a reminder), and took two phone numbers. I never received a confirmation message on my home phone, and my cell showed a record of one attempted call from Kennilworth but no message. As a result of missing their "calls" and not calling them back to "confirm" that I wanted them to come to what was a set appointment, they gave my appointment away. I really feel they wanted to move somebody "more important" into our spot. I should have called another company weeks ago. This is awful business practice, and I will never call them again.

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