Pool City

★★★★★
  • 5555 Mountain View Dr

    West Mifflin, PA 15122

    Map & Directions
  • 412-653-1006

About Pool City

Hours
Sun 11am-5pm, Mon-Fri 10am-8pm, Sat 10am-4pm

Shopping

Shopping
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5.0 20
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Pool City has many locations, but only ONE Sandy. Do yourself a favor and forget going any place else. West Mifflin is fortunate to have such a fantastic, kind, knowledgeable Sales Associate. \r
Our pool is absolutely fabulous and wed

3
★★★★★

Pool City has many locations, but only ONE Sandy. Do yourself a favor and forget going any place else. West Mifflin is fortunate to have such a fantastic, kind, knowledgeable Sales Associate. \r
Our pool is absolutely fabulous and wed

.

Last year I purchased a pool and they waited so long that I ended up not getting it \r
I went back to them in February and as of April 20 I have yet to get my pool they kept putting me off they would not give my town The license numbers

3
★★★★★

Last year I purchased a pool and they waited so long that I ended up not getting it \r
I went back to them in February and as of April 20 I have yet to get my pool they kept putting me off they would not give my town The license numbers

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Jim and Laura (West Mifflin)\r
\r
"We recently purchased a new Influence Pool from the West Mifflin - Pool City. We had many questions due to being first time pool owners. Our sales rep, Sandy, was very helpful as we considered our options

3
★★★★★

Jim and Laura (West Mifflin)\r
\r
"We recently purchased a new Influence Pool from the West Mifflin - Pool City. We had many questions due to being first time pool owners. Our sales rep, Sandy, was very helpful as we considered our options

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Over the past 20 years we have made many purchases from Pool City, 2 pools, hot tub, and pool table and have always found the best prices and products! Sandy is wonderful, she listens to what you want/need and never tries to up-sale you.

3
★★★★★

Over the past 20 years we have made many purchases from Pool City, 2 pools, hot tub, and pool table and have always found the best prices and products! Sandy is wonderful, she listens to what you want/need and never tries to up-sale you.

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I just purchased an above ground pool from Pool City and it is greater than I ever expected! The pool is awesome and our salesperson, Sandy Lowe, has been so helpful, honest and kind throughout the entire experience. The installer Sandy

3
★★★★★

I just purchased an above ground pool from Pool City and it is greater than I ever expected! The pool is awesome and our salesperson, Sandy Lowe, has been so helpful, honest and kind throughout the entire experience. The installer Sandy

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Over the years we have made numerous purchases from Pool City, West Mifflin, Pa. Some of the larger items include an above the ground swimming pool, hot tub, bar w/stools, shuffleboard table, outdoor furniture and many Christmas trees.

3
★★★★★

Over the years we have made numerous purchases from Pool City, West Mifflin, Pa. Some of the larger items include an above the ground swimming pool, hot tub, bar w/stools, shuffleboard table, outdoor furniture and many Christmas trees.

.

We purchased a good bit of pool furniture last year from the West Mifflin store. We had an issue with a fire table developing a crack and a lounge chair with a manufacturers defect. Both issues were completely handled by Sandy with no

3
★★★★★

We purchased a good bit of pool furniture last year from the West Mifflin store. We had an issue with a fire table developing a crack and a lounge chair with a manufacturers defect. Both issues were completely handled by Sandy with no

.

I have nothing but good things to say about my experience at Pool City. Sandy and Janie were completely professional and went out of their way to ensure that I was totally satisfied with my purchase. I felt as though they genuinely cared

3
★★★★★

I have nothing but good things to say about my experience at Pool City. Sandy and Janie were completely professional and went out of their way to ensure that I was totally satisfied with my purchase. I felt as though they genuinely cared

.

6 MONTHS TRYING TO GET MY HOT TUB RADIO FIXED!!!! Wont return calls or emails. Store told me they cant do anything and I have to call Mark Boomer. Mark came last time to look at the radio and was very stand offish and rude. All we need

3
★★★★★

6 MONTHS TRYING TO GET MY HOT TUB RADIO FIXED!!!! Wont return calls or emails. Store told me they cant do anything and I have to call Mark Boomer. Mark came last time to look at the radio and was very stand offish and rude. All we need

.

I CAN ONLY SAY ONE THING DON'T DO IT. THEY HAVE VERY POOR CUSTOMER SERVICE.THEY HAVE AN ATTITUDE GIVE ME THE MONEY THEN THE HELL WITH YOU. HAD MY POOL NOT EVAN A YEAR AND IT RIPPED WHERE THE WALLS CONNECT AND THEY CAME TO LOOK AT IT BUT

3
★★★★★

I CAN ONLY SAY ONE THING DON'T DO IT. THEY HAVE VERY POOR CUSTOMER SERVICE.THEY HAVE AN ATTITUDE GIVE ME THE MONEY THEN THE HELL WITH YOU. HAD MY POOL NOT EVAN A YEAR AND IT RIPPED WHERE THE WALLS CONNECT AND THEY CAME TO LOOK AT IT BUT

.

We purchased our pool 7 years ago and needed a new liner, the liner came in damaged, Sandy immediately returned it and also allowed a $50.00 off additionally for our inconvenience. We just purchased a Hot Tub Sandy was so patient, before

3
★★★★★

We purchased our pool 7 years ago and needed a new liner, the liner came in damaged, Sandy immediately returned it and also allowed a $50.00 off additionally for our inconvenience. We just purchased a Hot Tub Sandy was so patient, before

.

We tried to self install our pool but were unable to. I called Pool City and they sent a crew of workers to my house within a few days. Upon arrival I was greeted by VERY professional workers. They were very helpful, and knowledgeable.

3
★★★★★

We tried to self install our pool but were unable to. I called Pool City and they sent a crew of workers to my house within a few days. Upon arrival I was greeted by VERY professional workers. They were very helpful, and knowledgeable.

.

After shopping several places for a new pool we stopped at Pool City. The sales person was very helpful and we selected a great new pool that was less expensive than the other stores we looked at. The installer did a great job and my kids

3
★★★★★

After shopping several places for a new pool we stopped at Pool City. The sales person was very helpful and we selected a great new pool that was less expensive than the other stores we looked at. The installer did a great job and my kids

.

I shopped everywhere for a hot tub. Purchased an Ecco
spa for me and my family. The sales person was very
helpfull and took the time to explain the differences.
After we had our spa wired up, we had many questions and again the sales

3
★★★★★

I shopped everywhere for a hot tub. Purchased an Ecco
spa for me and my family. The sales person was very
helpfull and took the time to explain the differences.
After we had our spa wired up, we had many questions and again the sales

.

Pool City is nothing but lies and deceit. They promise you the world and deliver nothing but false promises. I would ot deal with this company ever again. Out of 24 BBB complaints 19 were related to service. I filed complaints with the BBB

3
★★★★★

Pool City is nothing but lies and deceit. They promise you the world and deliver nothing but false promises. I would ot deal with this company ever again. Out of 24 BBB complaints 19 were related to service. I filed complaints with the BBB

.

Truly deserves ZERO stars, but it won't allow me to do so!\r
\r
TERRIBLE customer service!\r
\r
After filling the pool, it became obvious that it is not level (not just a little bit... we're talking almost 2 inches). No one at Pool City

3
★★★★★

Truly deserves ZERO stars, but it won't allow me to do so!\r
\r
TERRIBLE customer service!\r
\r
After filling the pool, it became obvious that it is not level (not just a little bit... we're talking almost 2 inches). No one at Pool City

.

I would have given this ZERO stars, but it won't let me!

2009 we bought a swimming pool...NIGHTMARE! They delivered it to our home, missing pieces. Guys had to travel to BUTLER to get the pieces. Once they had the pool up and we started filling, leaks all around the bottom! My puppy was running around the yard EATING CIG. BUTTS too, and guess what, NO ONE in my home is allowed to smoke. Yes, the installers smoked and threw thrash all in my yard!
After that, I had to make 8 phone calls to get someone to come and fix the liner...and the guys were still smoking as they leaned over the pool walls while it drained!

2009 later that year...should have known better but we were willing to give them another chance....WE WERE WRONG! bought a "nice looking" bar for our home...was told by the salesman that it would be cleaned and wrapped and taken apart before we picked it up....WRONG. It was saran wrapped, NOT taken apart, and FILTHY DIRTY!

When we got it home, and I HAD TO CLEAN IT, I looked under the over hang of the bar in the back...it was missing screws and completely all broken wood!

Frustrated with this, we called them, and we're told they'd replace the top of the bar but not give us a new one. I told them come get this bar we want our money back...that wasn't an option either....

I realize there aren't many places in this area to find these products, but we've decided to go online now for these purchases. When we drive past Pool City now...we flip them off each and every time. Over 8 grand spent in that store and for what? FRUSTRATION! I guess 8 grand isn't a lot to some people, but to hard working people like us, it's a few paychecks!

0
★☆☆☆☆

I would have given this ZERO stars, but it won't let me!

2009 we bought a swimming pool...NIGHTMARE! They delivered it to our home, missing pieces. Guys had to travel to BUTLER to get the pieces. Once they had the pool up and we started filling, leaks all around the bottom! My puppy was running around the yard EATING CIG. BUTTS too, and guess what, NO ONE in my home is allowed to smoke. Yes, the installers smoked and threw thrash all in my yard!
After that, I had to make 8 phone calls to get someone to come and fix the liner...and the guys were still smoking as they leaned over the pool walls while it drained!

2009 later that year...should have known better but we were willing to give them another chance....WE WERE WRONG! bought a "nice looking" bar for our home...was told by the salesman that it would be cleaned and wrapped and taken apart before we picked it up....WRONG. It was saran wrapped, NOT taken apart, and FILTHY DIRTY!

When we got it home, and I HAD TO CLEAN IT, I looked under the over hang of the bar in the back...it was missing screws and completely all broken wood!

Frustrated with this, we called them, and we're told they'd replace the top of the bar but not give us a new one. I told them come get this bar we want our money back...that wasn't an option either....

I realize there aren't many places in this area to find these products, but we've decided to go online now for these purchases. When we drive past Pool City now...we flip them off each and every time. Over 8 grand spent in that store and for what? FRUSTRATION! I guess 8 grand isn't a lot to some people, but to hard working people like us, it's a few paychecks!

Pros: NOTHING...

Cons: HORRIBLE CUSTOMER SERVICE, CRAP MATERIALS

.

The spa was supposed to be new. When it arrived we noticed water was leaking and there were scratches. We were told it was a floor model. The delivery was also several days late. The access panel was replaced with one that did not match the stain on the rest of the spa. Nobody would return my calls. I spoke with the owner (after about 15 messages left, I finally caught him) and he was not intersted. After months of aggravation , I gave up!

0
★☆☆☆☆

The spa was supposed to be new. When it arrived we noticed water was leaking and there were scratches. We were told it was a floor model. The delivery was also several days late. The access panel was replaced with one that did not match the stain on the rest of the spa. Nobody would return my calls. I spoke with the owner (after about 15 messages left, I finally caught him) and he was not intersted. After months of aggravation , I gave up!

Pros: NONE

Cons: Horrible service, unprofessional, rude.

.

Bought an artificial tree. When we opened the box there wasn't a stand. No big deal. Went back to Pool City. The salesman was kind, apologized and gave me a stand. That evening my husband and I proceeded to put together this tree only to find that they had given us mismatched tree parts. Some fit a 7 foot tree and some fit the 9 foot tree that we had originally purchased. Called management again. They can't seem to correct the problem, so the 800.00 purchase will go back to the store. I talked my husband out of ordering the tree from Frontgate. Big mistake.

0
★☆☆☆☆

Bought an artificial tree. When we opened the box there wasn't a stand. No big deal. Went back to Pool City. The salesman was kind, apologized and gave me a stand. That evening my husband and I proceeded to put together this tree only to find that they had given us mismatched tree parts. Some fit a 7 foot tree and some fit the 9 foot tree that we had originally purchased. Called management again. They can't seem to correct the problem, so the 800.00 purchase will go back to the store. I talked my husband out of ordering the tree from Frontgate. Big mistake.

Pros: non

Cons: waste of time and effort

.

very poor customer service from everyone. Unrfeliable follow up, slow delivery, pushy salespeople. would never buy anyting again from this group.

0
★☆☆☆☆

very poor customer service from everyone. Unrfeliable follow up, slow delivery, pushy salespeople. would never buy anyting again from this group.

Pros: none

Cons: horrible service

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