Northampton Glass Works

★★★☆☆

About Northampton Glass Works

Details
Hours
Mon - Fri, 8am - 5pm; Sat, 8am - noon; Sun, closed
3.0 3
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I needed some custom glass shelves and a glass door for a new cabinet. While the initial discussion and order seemed to get misplaced, once I asked again the pieces were built exactly as specified.

Cabinet looks great!

RCharles

2
★★★★☆

I needed some custom glass shelves and a glass door for a new cabinet. While the initial discussion and order seemed to get misplaced, once I asked again the pieces were built exactly as specified.

Cabinet looks great!

RCharles

Pros: Delivered exactly as expected.

Cons: Some delay in getting started

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Terrible Customer Service! After installing my frameless glass shower doors, one year later, I began noticing rust stains around the travertine tile. They came back to fix and noticed that the technician used the wrong screws, thus creating the rust. Technician repaired and then screwed the screws too tight, cracking the travertine tile under the glass panel. I hired a masonry repairman to fix the cracks, but needed the glass company to come back and remove the glass, so he could repair. I did not ask them to pay for the damage, just come out to remove the glass and then come back to re-install. I called 3x and not one return phone call. Their add says Prompt, convenient service! They don't even stand up to their work and return existing customers calls. Not reliable! I'm not a complainer, -- just trying to save someone from making the mistake that I did, in hiring a poor contracter that does not stand by their work.

0
★☆☆☆☆

Terrible Customer Service! After installing my frameless glass shower doors, one year later, I began noticing rust stains around the travertine tile. They came back to fix and noticed that the technician used the wrong screws, thus creating the rust. Technician repaired and then screwed the screws too tight, cracking the travertine tile under the glass panel. I hired a masonry repairman to fix the cracks, but needed the glass company to come back and remove the glass, so he could repair. I did not ask them to pay for the damage, just come out to remove the glass and then come back to re-install. I called 3x and not one return phone call. Their add says Prompt, convenient service! They don't even stand up to their work and return existing customers calls. Not reliable! I'm not a complainer, -- just trying to save someone from making the mistake that I did, in hiring a poor contracter that does not stand by their work.

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Northampton Glass Works was referred to us through my insurance company. We had a broken windshield and they came to the house and replaced it. Reasonable rates and fast service. Steve, the guy who did the work answered questions I had and was personable. Don't hestitate to call them for service. They will be fair and friendly.

2
★★★★☆

Northampton Glass Works was referred to us through my insurance company. We had a broken windshield and they came to the house and replaced it. Reasonable rates and fast service. Steve, the guy who did the work answered questions I had and was personable. Don't hestitate to call them for service. They will be fair and friendly.

 

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