M V Keiper Plumbing Co

★★★★★

About M V Keiper Plumbing Co

Home & Garden

Home & Garden
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I have reviewed a number of businesses and have benefitted greatly from other reviews. The majority of my reviews are very positive. An exception is my review of MV Keiper plumbing operated by Sam and Gloria Keiper posted approximately

3
★★★★★

I have reviewed a number of businesses and have benefitted greatly from other reviews. The majority of my reviews are very positive. An exception is my review of MV Keiper plumbing operated by Sam and Gloria Keiper posted approximately

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M V Keipler Plumbing did an outstanding job responding to and replacing our hot water heater in the Poconos. The tank, which they had previously installed 8 years ago (2 years after its warrantee period), failed on a Sunday evening. We

3
★★★★★

M V Keipler Plumbing did an outstanding job responding to and replacing our hot water heater in the Poconos. The tank, which they had previously installed 8 years ago (2 years after its warrantee period), failed on a Sunday evening. We

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Great plumbing business - friendly and efficient service! A pleasure to work with this company in the Poconos!

3
★★★★★

Great plumbing business - friendly and efficient service! A pleasure to work with this company in the Poconos!

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MV Keiper Plumbing is now under new ownership and the service is excellent! It is now just called Keiper Plumbing (I'm thinking they kept the name for recognition maybe?)and Rachel and Chuck were friendly, smart and easy to work with. Our

3
★★★★★

MV Keiper Plumbing is now under new ownership and the service is excellent! It is now just called Keiper Plumbing (I'm thinking they kept the name for recognition maybe?)and Rachel and Chuck were friendly, smart and easy to work with. Our

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We've using Keiper Plumbing for years and always got a quick response. For emergencies, they done work for us on weekends and off-hours.

They are reliable, courtesy and pleasant. It sounds like the previous reviewer has an ax to grind.

2
★★★★★

We've using Keiper Plumbing for years and always got a quick response. For emergencies, they done work for us on weekends and off-hours.

They are reliable, courtesy and pleasant. It sounds like the previous reviewer has an ax to grind.

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Keiper's plumbers, especially Mark, Joe, and Joe, have done competent, friendly work at my residence; however the owner, Sam Keiper, insists on adding a "handlng" charge to his bill when the customer purchases a part from someone other than him in addition to normal labor charges. I paid this extra charge when I purchased a large tub from another vendor in part because Keiper also carries tubs, but when he billed me without explanation or notice for a faucet that I was required to buy from the manufacturer, I paid only the labor charges (the bill did not include the hours work or the labor rate!) and explained why in a letter with my check. The letter was never answered but some months later when I phoned and asked his wife, Gloria Keiper, whether she would send someone to repair a leak, she refused to dispatch a plumber. Fortunately this was not an emergency and another local plumber, Dennis Knecht, (Pocono Pines 570-646-2126) responded the same day and repaired the problem which one of Keiper's people had missed on previous visit. I am not related or friends with either Knecht or Keiper, but strongly recommend that you do not deal with Keipers. They were obstinate, arrogant, and were not willing to communicate to resolve this dispute amicably. And heaven help you if you have an emergency on the weekend!.

0
★☆☆☆☆

Keiper's plumbers, especially Mark, Joe, and Joe, have done competent, friendly work at my residence; however the owner, Sam Keiper, insists on adding a "handlng" charge to his bill when the customer purchases a part from someone other than him in addition to normal labor charges. I paid this extra charge when I purchased a large tub from another vendor in part because Keiper also carries tubs, but when he billed me without explanation or notice for a faucet that I was required to buy from the manufacturer, I paid only the labor charges (the bill did not include the hours work or the labor rate!) and explained why in a letter with my check. The letter was never answered but some months later when I phoned and asked his wife, Gloria Keiper, whether she would send someone to repair a leak, she refused to dispatch a plumber. Fortunately this was not an emergency and another local plumber, Dennis Knecht, (Pocono Pines 570-646-2126) responded the same day and repaired the problem which one of Keiper's people had missed on previous visit. I am not related or friends with either Knecht or Keiper, but strongly recommend that you do not deal with Keipers. They were obstinate, arrogant, and were not willing to communicate to resolve this dispute amicably. And heaven help you if you have an emergency on the weekend!.

Pros: Mark, Joe and Joe (2 plumbers named Joe) are friendly and competent

Cons: Sam and Gloria Keiper charge unreasonable handling fees and refuse to communicate about disputes.

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