Diamond Furniture

★☆☆☆☆
  • 3400 Kensington Ave

    Philadelphia, PA 19134

    Map & Directions
  • 215-423-8020

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I will never use Diamond Furniture again!!! I had the worst experience with the Philadelphia location on Kensington Ave. The salesman was extremely slick and failed to mention the no cash/card refund policy on my almost $900 purchase. I only was allowed a store credit.

I purchased a living room set and unfortunately the small children (barely 18) they had delivering it determined that it would not fit through my living room door. My friend had to assist them bringing it in my apartment building and make them at least attempt to deliver my furniture set. The delivery price of an additional $90 is extremely unreasonable for individuals that do not want to do their job or require additional assistance!!!!

I was then told that I would need to re-choice my living room set from a very limited selection of pieces that came in two parts. At this point I was very discouraged and wanted a refund but was told that was not a possibility and that I could only receive a store credit.

I also think the 12 hour delivery window is ridiculous as if people have all day to sit around at home and wait !! NEVER USE THIS PLACE

1
★☆☆☆☆

I will never use Diamond Furniture again!!! I had the worst experience with the Philadelphia location on Kensington Ave. The salesman was extremely slick and failed to mention the no cash/card refund policy on my almost $900 purchase. I only was allowed a store credit.

I purchased a living room set and unfortunately the small children (barely 18) they had delivering it determined that it would not fit through my living room door. My friend had to assist them bringing it in my apartment building and make them at least attempt to deliver my furniture set. The delivery price of an additional $90 is extremely unreasonable for individuals that do not want to do their job or require additional assistance!!!!

I was then told that I would need to re-choice my living room set from a very limited selection of pieces that came in two parts. At this point I was very discouraged and wanted a refund but was told that was not a possibility and that I could only receive a store credit.

I also think the 12 hour delivery window is ridiculous as if people have all day to sit around at home and wait !! NEVER USE THIS PLACE

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I made the mistake of going back to Diamond furniture. (I previously purchased a bedroom set without a mattress. My mattress hurt and the frame they set up broke. They had no clue when they were going to deliver my stuff. They were like on such a such day. I asked them to give me a time frame like in the morning or afternoon. They said they had no way on knowing and treated me like I was an idiot. They came @ 530 pm) So after all that I went back I know stupid huh. Tyrone wanted to sell me a mattress, I never heard of any of the brands and they wanted top prices. It was like going to the supermarket and the plain store brand is the same price as the fancy name brand. I think that is where he got angry when I said I didn't know the brands. He couldn't tell me how great there brands were, or to compare them with a brand I knew. He just bashed the brand I stated and said I only knew them because they have commercials. They had like 7 beds total and the only semi good one was the most expensive $800. I don't like firm and tested the firmness of them all with my hand. If they don't pass the hand test I don't sit on them. When I decided to leave he had a major attitude that I would not sit on them. Then he was like well "you" came up the steps. Like you came in the store and came upstairs to the bedroom showroom. Don't waste my time. So I said and I can walk right down them and I must be wasting his time. His attitude was ghetto the whole time he kept calling me ma, he was rude, and lazy. It was a weekday afternoon and there was only one other family shopping. The other sales people were outside cutting up. If he was professional and I misunderstood his meaning he would have tried to apologize or something. But lazy was down the steps reading a book before I got there and I went straight down after speaking to him . So if you are the educated shopper that has some questions and want quality service and products skip diamond furniture.

0
★☆☆☆☆

I made the mistake of going back to Diamond furniture. (I previously purchased a bedroom set without a mattress. My mattress hurt and the frame they set up broke. They had no clue when they were going to deliver my stuff. They were like on such a such day. I asked them to give me a time frame like in the morning or afternoon. They said they had no way on knowing and treated me like I was an idiot. They came @ 530 pm) So after all that I went back I know stupid huh. Tyrone wanted to sell me a mattress, I never heard of any of the brands and they wanted top prices. It was like going to the supermarket and the plain store brand is the same price as the fancy name brand. I think that is where he got angry when I said I didn't know the brands. He couldn't tell me how great there brands were, or to compare them with a brand I knew. He just bashed the brand I stated and said I only knew them because they have commercials. They had like 7 beds total and the only semi good one was the most expensive $800. I don't like firm and tested the firmness of them all with my hand. If they don't pass the hand test I don't sit on them. When I decided to leave he had a major attitude that I would not sit on them. Then he was like well "you" came up the steps. Like you came in the store and came upstairs to the bedroom showroom. Don't waste my time. So I said and I can walk right down them and I must be wasting his time. His attitude was ghetto the whole time he kept calling me ma, he was rude, and lazy. It was a weekday afternoon and there was only one other family shopping. The other sales people were outside cutting up. If he was professional and I misunderstood his meaning he would have tried to apologize or something. But lazy was down the steps reading a book before I got there and I went straight down after speaking to him . So if you are the educated shopper that has some questions and want quality service and products skip diamond furniture.

Pros: looks pretty

Cons: rude, pushy, salespeople who don't know the products

 

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