Truly one of the worst dental office experiences I have ever had. My first appt. was for cleaning, the hygienist, Sylvia, was very nice, friendly and caring - turns out she was a sub/temp, but towards the end it felt as if someone was standing in the hall making "wrap it up motions" as she hastily went through the flossing. Dr. Pasalic came in to look at my teeth and x-rays and evaluate the pain I was having. She told the hygienist I needed a root canal - not me, the hygienist.
They didn??t want to do the root canal in their office because of the way the root was formed and gave me a referral to an endodontist who did not take my insurance plan. Fortunately I called the insurance company before going in for a $1,200 procedure that would not be covered. The insurance company gave me the name of an endodontist in my area who accepted Delta Dental insurance and I called Blue Bell Dental back to have the referral changed. I was in serious pain. After days of calling back and forth between them and the insurance company they still had not done anything to straighten out the referral - my understanding was that all they had to do was contact the insurance and tell them "she needs to see a specialist because...." and they would put the referral number in my file so that I was cleared to go to the specialist. I was in near tears to the customer service rep at the insurance company and they gave me an "emergency" referral to go see the endodontist for an evaluation and asked that I have his office then put in for an "urgent care" referral number to cover the full procedure and only pay the $300 copay instead of the entire $1,200 that I guess the people at Blue Bell Dental think people don??t mind paying so they don??t have to do their jobs. This was extra work for the endodontist's staff and not their job, but they worked with me and were fantastic about it so it worked in the end, but people should not be made to jump through hoops to get the care they need.
After the root canal I went back to Blue Bell for the temp crown, which was mostly fine, and then scheduled an appt. to have the permanent crown affixed and two fillings repaired/redone. The appt. was scheduled right before Christmas, and they cancelled it because the dentist decided she wanted a day off - not that I didn't have better things to do that week too, but really, schedule your days off in advance of making appointments or stick to your commitments. I went in for the rescheduled appointment, but they didn't have me on the schedule. They squeezed me in to put on the permanent crown, but did not have time to do the fillings, so I had to go back yet again.
Also they do not give you any kind of invoice/statement when you walk out that breaks out the specifics of the procedures so you can compare it to your insurance schedule and know what you??re being billed for and just to keep your own records of what was done. Past dentists have given me this, even my vet gives me this.
The quality of the dental work was fine, just did not like the way I was treated AT ALL. Oh, and they wanted to pull my wisdom teeth, which are not impacted since I had molars extracted before braces as a teen, just because "they'll need to come out eventually anyway (oh, and we want to make the money off of it)."
I would not recommend visiting any practice owned by Dr. Dudhat (there are many). They are factory dentists looking to churn patients in and out and make maximum money for him. This is reflected from the top down.