Tolsdorf Oil Lube Express

★★★★☆
  • 932 E Baltimore Pike

    Kennett Square, PA 19348

    Map & Directions
  • 610-388-7960

About Tolsdorf Oil Lube Express

Automotive

Automotive
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Donmarfarm: If you have questions about the service we provided you or you feel that the service was not what you requested or needed please contact us at info@oilllubeexpress.com. We would be happy to talk to you about the

3
★★★★★

Donmarfarm: If you have questions about the service we provided you or you feel that the service was not what you requested or needed please contact us at info@oilllubeexpress.com. We would be happy to talk to you about the

.

Went in for an quick oil change. Drove out a little later minus $156. Take the time and go to a real garage where you can trust the diagnosis and advice.

3
★★★★★

Went in for an quick oil change. Drove out a little later minus $156. Take the time and go to a real garage where you can trust the diagnosis and advice.

.

I decided to save some time during the holidays, so instead of dropping my car off at my usual shop I went here for my oil change. BIG mistake!! I found the workers to be unfriendly and borderline rude. I thought the oil change went

3
★★★★★

I decided to save some time during the holidays, so instead of dropping my car off at my usual shop I went here for my oil change. BIG mistake!! I found the workers to be unfriendly and borderline rude. I thought the oil change went

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I dropped my car off at tolsdorfs in the morning and picked it up later in the afternoon. I checked my odometer before I dropped it off. When I picked my car up I opened the door and found my car to be reeking of fast food. I had my car

3
★★★★★

I dropped my car off at tolsdorfs in the morning and picked it up later in the afternoon. I checked my odometer before I dropped it off. When I picked my car up I opened the door and found my car to be reeking of fast food. I had my car

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Took my car in for a simple oil change. They were unable to reconnect a bolt attaching a protective plate on the undercarriage. They handed me the bolt separately when they returned the car. I have had the oil changed on this car

3
★★★★★

Took my car in for a simple oil change. They were unable to reconnect a bolt attaching a protective plate on the undercarriage. They handed me the bolt separately when they returned the car. I have had the oil changed on this car

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To the reviewer commenting about the drama at the store. This drama took place a few years ago and unfortunately there is not a whole lot that I can do as the owner to combat people posting whatever they want on the internet. My solution was to simply be honest about what was going on and hope that people would decide for themselves by visiting the store and trying our service.

5
★★★★★

To the reviewer commenting about the drama at the store. This drama took place a few years ago and unfortunately there is not a whole lot that I can do as the owner to combat people posting whatever they want on the internet. My solution was to simply be honest about what was going on and hope that people would decide for themselves by visiting the store and trying our service.

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I am new to the area and needed an oil change. After stumbling on to your sight, I couldn't believe the comments. They are very trailer-trashy...especially the comments back from Chris the owner. Long story short, I got my oil changed at your competitor. Why would you allow a sight like this to exist? I was looking for a reputable business, not the Jerry Springer show.

1
★☆☆☆☆

I am new to the area and needed an oil change. After stumbling on to your sight, I couldn't believe the comments. They are very trailer-trashy...especially the comments back from Chris the owner. Long story short, I got my oil changed at your competitor. Why would you allow a sight like this to exist? I was looking for a reputable business, not the Jerry Springer show.

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.

Yesterday morning I showed up at your facility to have my oil changed at 7:55 am. Got my license number and walked into the waiting room with another customer at 7:58. We were both scolded by 2 of you employees for coming in to the waiting room before 8 am. We both looked at each other in amazement. You made us both feel like crap. Glad you have some much business that you can treat customers poorly. I have been going to this store for 4 years with 4 cars and now I will be going to Jiffy Lube as I did with my other 2 cars yesterday. There I was treated like a true customer. Sorry won't be back again.

0
★☆☆☆☆

Yesterday morning I showed up at your facility to have my oil changed at 7:55 am. Got my license number and walked into the waiting room with another customer at 7:58. We were both scolded by 2 of you employees for coming in to the waiting room before 8 am. We both looked at each other in amazement. You made us both feel like crap. Glad you have some much business that you can treat customers poorly. I have been going to this store for 4 years with 4 cars and now I will be going to Jiffy Lube as I did with my other 2 cars yesterday. There I was treated like a true customer. Sorry won't be back again.

Pros: Changed my oil

Cons: Do not care about Customer

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I am a previous customer of Tolsdorf and on this morning I had to drive to New Hampshire which I wasn't to happy about to begin with. I called Tolsdorf to get there hours and recording said open at 8 a.m I got there at about 8:45 a.m and there were four guys shoveling snow around and two guys inside just walking around. I got out to go in and one guy came to the door and said they were closed for about another hour or so. He said the manager Joe Brown didn't want them opening until the snow was shoveled. The lot and walks were already clear. I explained that I was on my way to New England and wanted to get the oil changed. But no doing. I explained that I called and there was no message that you were opening an hour or so late. six guys at the place, two doing nothing that I could see and I couldn't get a 20 minute oil change. So I went to Jiffy Lube.

1
★★☆☆☆

I am a previous customer of Tolsdorf and on this morning I had to drive to New Hampshire which I wasn't to happy about to begin with. I called Tolsdorf to get there hours and recording said open at 8 a.m I got there at about 8:45 a.m and there were four guys shoveling snow around and two guys inside just walking around. I got out to go in and one guy came to the door and said they were closed for about another hour or so. He said the manager Joe Brown didn't want them opening until the snow was shoveled. The lot and walks were already clear. I explained that I was on my way to New England and wanted to get the oil changed. But no doing. I explained that I called and there was no message that you were opening an hour or so late. six guys at the place, two doing nothing that I could see and I couldn't get a 20 minute oil change. So I went to Jiffy Lube.

Cons: Couldn't get an Oil Change

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Nice quick service, and free coffee. But on the side i love all this drama, and the back and forth from crazy ex-lovers and future lovers. I will definitely be coming back for more.

2
★★★★☆

Nice quick service, and free coffee. But on the side i love all this drama, and the back and forth from crazy ex-lovers and future lovers. I will definitely be coming back for more.

Pros: quick service

Cons: i think they try and get you to commit to extra work

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Mr. Smith:

I am sorry that you had such a poor experience at our Kennett Square location. I checked the video record of that day and confirmed the facts of your complaint. I have notified the manager of the location and re-emphasized with the staff that although we don't open until 8, there is nothing wrong with people showing up early, or even with work starting early.

If you would send me an email I would be happy to do whatever I can to make you feel better about doing business with us. We have been around a long time and our reputation is incredibly important to our success.

Chris Tolsdorf, Owner

2
★★★★★

Mr. Smith:

I am sorry that you had such a poor experience at our Kennett Square location. I checked the video record of that day and confirmed the facts of your complaint. I have notified the manager of the location and re-emphasized with the staff that although we don't open until 8, there is nothing wrong with people showing up early, or even with work starting early.

If you would send me an email I would be happy to do whatever I can to make you feel better about doing business with us. We have been around a long time and our reputation is incredibly important to our success.

Chris Tolsdorf, Owner

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The review with 5 stars under "sveta" is from the manager's young girlfriend. That shows the morality and kind of honesty you will get from the business. You might notice the only other review is from a disgruntled customer who reflects they will rip you off. The manager Mr. Brown would've removed this ridiculous attempt of his girlfriends if he were honest. Speaking of honest, he is married, also and not to svet236.....go to jiffy lube

0
★☆☆☆☆

The review with 5 stars under "sveta" is from the manager's young girlfriend. That shows the morality and kind of honesty you will get from the business. You might notice the only other review is from a disgruntled customer who reflects they will rip you off. The manager Mr. Brown would've removed this ridiculous attempt of his girlfriends if he were honest. Speaking of honest, he is married, also and not to svet236.....go to jiffy lube

Pros: fast service

Cons: well read the comment

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great and quick service ,friendly, very helpful, especially the manager, jon brown, who worked on my car

2
★★★★★

great and quick service ,friendly, very helpful, especially the manager, jon brown, who worked on my car

.

I took my pickup in for an oil change. The servie attendant said that I had three oil compartments that needed to be changed. What he failed to mention was that the transfer case, front & rear differentials do not need to be changed until 150,000 miles. Early service would be at 100,000 miles. As I had no idea what he was talking about and in general very trusting of people I said to do the work. I called the Ford helpline to check how often these need to be serviced because I thought $244 for an oil change rather expensive, the Ford representative said that only dishonest service stations tell you that it needs to be changed sooner. What they did was not illegal but ethically/morally wrong.

0
★☆☆☆☆

I took my pickup in for an oil change. The servie attendant said that I had three oil compartments that needed to be changed. What he failed to mention was that the transfer case, front & rear differentials do not need to be changed until 150,000 miles. Early service would be at 100,000 miles. As I had no idea what he was talking about and in general very trusting of people I said to do the work. I called the Ford helpline to check how often these need to be serviced because I thought $244 for an oil change rather expensive, the Ford representative said that only dishonest service stations tell you that it needs to be changed sooner. What they did was not illegal but ethically/morally wrong.

Pros: fast service

Cons: will try to rip you off

 

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