Country & Curtain Decorating

★★★☆☆

About Country & Curtain Decorating

Categories
  • Business Services
  • Interior Decoration & Design

Business Services

Business Services
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3.0 1
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I went to their website because I saw a shower curtain in a magazine that wanted to purchase from them. It should have been a simple sale. I knew what I wanted and had the money. Not so simple. Their website is awful...does not show curtains in the different patterns for comparison...hard to maneuver throughout the site...very slow. I finally ordered what I wanted and waited for it to arrive...and waited. Over a week later, I got my order...but they shipped a regular curtain instead of the shower curtain which was listed on my invoice. I tried calling them but was asked to wait and listen to music...after a couple of minutes, I was routed to a voice mail of an anonymous person that didn't even state the company's name. I left a message anyway...received a call the next day from a person who did not even tell me who she was on what seemed to be a cell phone with very poor reception. She asked me to check my curtain again to make sure I had the wrong curtain....excuse me...I know the difference between a regular curtain and a shower curtain. She said she would send the shower curtain out to me right away and a prepaid envelope for the wrong curtain. It's been over a week now and still no shower curtain. I just called and she told me that they just sent it. They were out of them until today. I told her I would have appreciated knowing that it would be a while since I was checking my mail every day at the post office for a package. I am not holding my breath to see if I get the correct item. Ninety percent of my shopping is done on the internet and this is the worst experience I have had yet. Obviously, I will not do anymore shopping with this company.

3
★★★☆☆

I went to their website because I saw a shower curtain in a magazine that wanted to purchase from them. It should have been a simple sale. I knew what I wanted and had the money. Not so simple. Their website is awful...does not show curtains in the different patterns for comparison...hard to maneuver throughout the site...very slow. I finally ordered what I wanted and waited for it to arrive...and waited. Over a week later, I got my order...but they shipped a regular curtain instead of the shower curtain which was listed on my invoice. I tried calling them but was asked to wait and listen to music...after a couple of minutes, I was routed to a voice mail of an anonymous person that didn't even state the company's name. I left a message anyway...received a call the next day from a person who did not even tell me who she was on what seemed to be a cell phone with very poor reception. She asked me to check my curtain again to make sure I had the wrong curtain....excuse me...I know the difference between a regular curtain and a shower curtain. She said she would send the shower curtain out to me right away and a prepaid envelope for the wrong curtain. It's been over a week now and still no shower curtain. I just called and she told me that they just sent it. They were out of them until today. I told her I would have appreciated knowing that it would be a while since I was checking my mail every day at the post office for a package. I am not holding my breath to see if I get the correct item. Ninety percent of my shopping is done on the internet and this is the worst experience I have had yet. Obviously, I will not do anymore shopping with this company.

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