Lancaster Kia - Lancaster

★☆☆☆☆
  • 1282 Manheim Pike

    Lancaster, PA 17601

    Map & Directions
  • 717-391-7691

About Lancaster Kia - Lancaster

Automotive

Automotive
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I received horrible and downright rude service at Lancaster Kia. Because the dealership from which I got my car has since gone out of business, I figured I would have my car serviced at the only Kia dealership around. I had already had bad service at Firestone and needed a new wheel and tire. I figured that, out of anywhere around, the dealership would have the proper parts.

Like the other review, I received the same attitude when I came to drop off my car ("fill out this paperwork!"), especially because I hadn't made an appointment in advance. I explained that I was borrowing my dad's car and didn't need it repaired in a rush, but I still got an attitude when I was a paying customer providing them with business.

My "service contact" person wasn't available that day, but she called me the following day to give me an estimate on when my car would be ready. I was in the area that Saturday, a few days later, and thought I'd check in, as she said it may be ready by the weekend. Apparently, they don't service cars on Saturdays, so the one employee there said he "could not provide any information" without my "service contact" there.

My car was suddenly ready earlier than expected the following week and the only smile I got was from the receptionist when I signed four or five sets of paperwork and paid $500 to have a wheel and tire replaced.

And the kicker? They left my broken wheel and tire in my trunk for me to get rid of! I've never had an automotive service facility leave me with broken parts to dispose of! Utter disregard for a long-term customer... My next car may just come from across the street at Chapman Ford, where I've been warmly received whenever I stop by, instead of a "why are you bothering us?" attitude from Lancaster Kia.

1
★☆☆☆☆

I received horrible and downright rude service at Lancaster Kia. Because the dealership from which I got my car has since gone out of business, I figured I would have my car serviced at the only Kia dealership around. I had already had bad service at Firestone and needed a new wheel and tire. I figured that, out of anywhere around, the dealership would have the proper parts.

Like the other review, I received the same attitude when I came to drop off my car ("fill out this paperwork!"), especially because I hadn't made an appointment in advance. I explained that I was borrowing my dad's car and didn't need it repaired in a rush, but I still got an attitude when I was a paying customer providing them with business.

My "service contact" person wasn't available that day, but she called me the following day to give me an estimate on when my car would be ready. I was in the area that Saturday, a few days later, and thought I'd check in, as she said it may be ready by the weekend. Apparently, they don't service cars on Saturdays, so the one employee there said he "could not provide any information" without my "service contact" there.

My car was suddenly ready earlier than expected the following week and the only smile I got was from the receptionist when I signed four or five sets of paperwork and paid $500 to have a wheel and tire replaced.

And the kicker? They left my broken wheel and tire in my trunk for me to get rid of! I've never had an automotive service facility leave me with broken parts to dispose of! Utter disregard for a long-term customer... My next car may just come from across the street at Chapman Ford, where I've been warmly received whenever I stop by, instead of a "why are you bothering us?" attitude from Lancaster Kia.

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I did not purchase my car at Kia of Lancaster, but i did choose to service my car here since it was still covered under warranty. It started with me calling to inquire information about dropping my car off. The man that took my call was very rude and unprofessonal, I was asking questions about the warranty and the whole process for I have never done this before, and he responded unkindly to me. Like I was an idiot? When I took my car in there i walked up to the service counter and told the man i would like to drop off my car, no words he just pointed over to a young girl at another desk. I proceeded and told the girl the same thing, and she slammed a paper done and said, "fill this out." Okay. I did that. i asked her what was the estimated time for them to look it over? and she stated i dont know. And then i asked her what kinda stuff is usually covered under the warranty. Again she stated i dont know. Me being really confused i said okay, they will call me and let me know if its covered or not right? and she stated again i dont know? and then said bluntly if you wrote your number done they will call you. I gave my keys to her and left. she gave me no thank you no have a nice day. I have now had small encounters with 3 employees there, enough for me to never go there nor recommend this dealership. They need major training in customer service and job knowledge. She could of asked someone my questions if she didnt know the answers besides i dont know. When i picked my car up it was the same thing. Rude people, unfriendly service.

0
★☆☆☆☆

I did not purchase my car at Kia of Lancaster, but i did choose to service my car here since it was still covered under warranty. It started with me calling to inquire information about dropping my car off. The man that took my call was very rude and unprofessonal, I was asking questions about the warranty and the whole process for I have never done this before, and he responded unkindly to me. Like I was an idiot? When I took my car in there i walked up to the service counter and told the man i would like to drop off my car, no words he just pointed over to a young girl at another desk. I proceeded and told the girl the same thing, and she slammed a paper done and said, "fill this out." Okay. I did that. i asked her what was the estimated time for them to look it over? and she stated i dont know. And then i asked her what kinda stuff is usually covered under the warranty. Again she stated i dont know. Me being really confused i said okay, they will call me and let me know if its covered or not right? and she stated again i dont know? and then said bluntly if you wrote your number done they will call you. I gave my keys to her and left. she gave me no thank you no have a nice day. I have now had small encounters with 3 employees there, enough for me to never go there nor recommend this dealership. They need major training in customer service and job knowledge. She could of asked someone my questions if she didnt know the answers besides i dont know. When i picked my car up it was the same thing. Rude people, unfriendly service.

Cons: awful customer service

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