The Union Hotel

★★☆☆☆

About The Union Hotel

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My wife and I went to the union to eat breakfast before she left town for the week. After we were sat, there were two couples that came in several minutes after us, they were also served several minutes before us. Just as we were about to walk out, our food came out. By this time the food was quite cold. I had ordered pancakes, eggs sunny side up, and sausage. The pancakes were stiff and hard, and could be picked up from the edge. The sausage seemed to be some sort of cheap microwave sausage, and the eggs came out over easy. When i did cut into the eggs, clear liquid came out because they were so uncooked. I ate one bite of pancake and that was it. After being given our check and asked how every thing was, I told the waiter the problem with the food and said that it was the worst breakfast that I had ever had, he just walked away. I have went to the Union three times now, and either had not gotten what I had ordered, had bad service, or bad food. The first time that I went in, everyone in the dining area could hear one of the kitchen staff talking about how bad another member of the kitchen staff's feet smelt. For trying to be a classy, or high brow resteraunt, the Union is probably the worst resturaunt in Everett, I suggest going to Kelly's or the Corral, at least the eggs will be cooked.

1
★☆☆☆☆

My wife and I went to the union to eat breakfast before she left town for the week. After we were sat, there were two couples that came in several minutes after us, they were also served several minutes before us. Just as we were about to walk out, our food came out. By this time the food was quite cold. I had ordered pancakes, eggs sunny side up, and sausage. The pancakes were stiff and hard, and could be picked up from the edge. The sausage seemed to be some sort of cheap microwave sausage, and the eggs came out over easy. When i did cut into the eggs, clear liquid came out because they were so uncooked. I ate one bite of pancake and that was it. After being given our check and asked how every thing was, I told the waiter the problem with the food and said that it was the worst breakfast that I had ever had, he just walked away. I have went to the Union three times now, and either had not gotten what I had ordered, had bad service, or bad food. The first time that I went in, everyone in the dining area could hear one of the kitchen staff talking about how bad another member of the kitchen staff's feet smelt. For trying to be a classy, or high brow resteraunt, the Union is probably the worst resturaunt in Everett, I suggest going to Kelly's or the Corral, at least the eggs will be cooked.

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Now that the Union Hotel is "Closed for the Season," I will offer my two cents. First, this could be and should be a world-class place to match the renovation, but it is not. With a pricey menu, we should expect world-class meals and service. At times the wait is painfully slow--more often than not. The main entrees are good but at their prices they should be great. When we have gone for Christmas parties or big parties upstairs, the service is so slow and inadequate that you can watch cob webs growing on the ceiling. These big gatherings should bring in big bucks but many have told me they will never book a big meal/event with them ever again. At first their wine portion was extremely generous. Near the end, each large wine glass had about TWO inches of wine--no exaggeration--and at $6.50 a pop, we all expect more. We like the downstairs bar and the female servers bust their butts. The best ones have come and gone, so what does that tell you? The bartender spends most of his time visiting with the patrons at the bar. When the servers are swamped and he isn't, he just yaks it up with the bar flies and can't lift a hand to bring drinks over to those of us who sit and wait and wait and wait some more. (At least the wine portions are better downstairs.) Then there is Trivia Night. It was great at first and with Wing Night at same time, was jammed with patrons. As soon as the reservation cards went out for Trivia guests--they were on the tables two hours or more B4 Trivia started--we were not allowed to sit at any of the tables even if we wanted to just order wings and leave B4 Trivia started. The managers have failed greatly and with the owners only present in the beginning and infrequently after, the place went to hell in a hurry. As Forrest Gump said, "Stupid is as stupid does," and that pretty much sums up the way the Union was managed. What a shame. It is a drop-dead gorgeous facility with tons of potential but run like a Bush League establishment.

1
★☆☆☆☆

Now that the Union Hotel is "Closed for the Season," I will offer my two cents. First, this could be and should be a world-class place to match the renovation, but it is not. With a pricey menu, we should expect world-class meals and service. At times the wait is painfully slow--more often than not. The main entrees are good but at their prices they should be great. When we have gone for Christmas parties or big parties upstairs, the service is so slow and inadequate that you can watch cob webs growing on the ceiling. These big gatherings should bring in big bucks but many have told me they will never book a big meal/event with them ever again. At first their wine portion was extremely generous. Near the end, each large wine glass had about TWO inches of wine--no exaggeration--and at $6.50 a pop, we all expect more. We like the downstairs bar and the female servers bust their butts. The best ones have come and gone, so what does that tell you? The bartender spends most of his time visiting with the patrons at the bar. When the servers are swamped and he isn't, he just yaks it up with the bar flies and can't lift a hand to bring drinks over to those of us who sit and wait and wait and wait some more. (At least the wine portions are better downstairs.) Then there is Trivia Night. It was great at first and with Wing Night at same time, was jammed with patrons. As soon as the reservation cards went out for Trivia guests--they were on the tables two hours or more B4 Trivia started--we were not allowed to sit at any of the tables even if we wanted to just order wings and leave B4 Trivia started. The managers have failed greatly and with the owners only present in the beginning and infrequently after, the place went to hell in a hurry. As Forrest Gump said, "Stupid is as stupid does," and that pretty much sums up the way the Union was managed. What a shame. It is a drop-dead gorgeous facility with tons of potential but run like a Bush League establishment.

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I have been waiting for some place like this to open in Everett for a while now. I was tired of driving to Altoona to get a good meal that did not come from a chain restaurant. My wife, two daughters, and I have eaten at both the restaurant upstairs and at the tavern downstairs and have never had a meal we didn't like. The kids love the chicken tenders, they are real chicken not processed meat. My wife enjoys the salads and the various chicken dishes she has had. I like the Turkey Reuben and the wings. I do not think I have ever had a better Reuben then there. The desserts are fantastic! When considering the quality and the serving portions I would say the pricing is good.

5
★★★★★

I have been waiting for some place like this to open in Everett for a while now. I was tired of driving to Altoona to get a good meal that did not come from a chain restaurant. My wife, two daughters, and I have eaten at both the restaurant upstairs and at the tavern downstairs and have never had a meal we didn't like. The kids love the chicken tenders, they are real chicken not processed meat. My wife enjoys the salads and the various chicken dishes she has had. I like the Turkey Reuben and the wings. I do not think I have ever had a better Reuben then there. The desserts are fantastic! When considering the quality and the serving portions I would say the pricing is good.

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My wife and I have been fans of nice restaurants for years. We travel alot and have been fortunate to eat at some great places. When we heard that the "old Union Hotel" had been sold and that high end renovations were in the works, we got super excited. Rumor had it the menu was to be top notch. We had been waiting for something like this for a long time. We had delayed our first visit for a few months as we knew they would struggle in the early going with poor service, confusion, etc. As it turned out, we should've waited longer. Our party of six was seated promptly and after a reasonable amount of time we had a waitress. We ordered drinks (we couldn't get water, as the waitress informed us that all of the water glasses were dirty), and after a few minutes the drinks arrived. The drinks were quite good. After waiting about 30 min. our waitress (who had to be 17yrs old as she had another waitress serve the alcohol) arrived and took our order. Apart from the bruschetta being SUPER salty, the appetizers were pretty good. For dinner, we all ordered some form of pasta. Either chicken parmasean or chicken marsala($16-$18 entrees). Four of us chose the angel hair. After 30 min the waitress informed us they were out of angel hair pasta(?) Our substitue choices were fettucini and penne. After another hour we asked our waitress what the holdup was and she indicated that there were "two parties of 23 upstairs". Two hours after our order, our food arrived. I thought the pasta sauce was very good. However, the meat part of the chicken parmasean was nothing more than two small pieces of grilled chicken. No parmasean breading at all. I mean, that's what Chicken parm is, isn't it? My wife ordered the chicken marsala and got the chicken parm instead (which, of course, wasn't chicken parm at all). By that point, we didn't complain. Growing pains, I figured. The bill as high for the experience, but not obscene. My complaints are the food and the service.

Having said this, I will go back. I also suggest that anyone reading this try the Union. The problems they have can be corrected. First, don't seat more than the kitchen can handle. And second, upgrade the food. People don't mind the prices if the food is good. They are trying, and that counts for something.

1
★★★☆☆

My wife and I have been fans of nice restaurants for years. We travel alot and have been fortunate to eat at some great places. When we heard that the "old Union Hotel" had been sold and that high end renovations were in the works, we got super excited. Rumor had it the menu was to be top notch. We had been waiting for something like this for a long time. We had delayed our first visit for a few months as we knew they would struggle in the early going with poor service, confusion, etc. As it turned out, we should've waited longer. Our party of six was seated promptly and after a reasonable amount of time we had a waitress. We ordered drinks (we couldn't get water, as the waitress informed us that all of the water glasses were dirty), and after a few minutes the drinks arrived. The drinks were quite good. After waiting about 30 min. our waitress (who had to be 17yrs old as she had another waitress serve the alcohol) arrived and took our order. Apart from the bruschetta being SUPER salty, the appetizers were pretty good. For dinner, we all ordered some form of pasta. Either chicken parmasean or chicken marsala($16-$18 entrees). Four of us chose the angel hair. After 30 min the waitress informed us they were out of angel hair pasta(?) Our substitue choices were fettucini and penne. After another hour we asked our waitress what the holdup was and she indicated that there were "two parties of 23 upstairs". Two hours after our order, our food arrived. I thought the pasta sauce was very good. However, the meat part of the chicken parmasean was nothing more than two small pieces of grilled chicken. No parmasean breading at all. I mean, that's what Chicken parm is, isn't it? My wife ordered the chicken marsala and got the chicken parm instead (which, of course, wasn't chicken parm at all). By that point, we didn't complain. Growing pains, I figured. The bill as high for the experience, but not obscene. My complaints are the food and the service.

Having said this, I will go back. I also suggest that anyone reading this try the Union. The problems they have can be corrected. First, don't seat more than the kitchen can handle. And second, upgrade the food. People don't mind the prices if the food is good. They are trying, and that counts for something.

Pros: Atmosphere and hotel craftmanship

Cons: Subpar food and poor kitchen management

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It's good for Everett and that's not saying much. Having grown up in Bedford County, I was very excited to make a visit back home and visit the Union to see the end results of the restoration. The buliding has been restored to its original beauty, the tilework, fixtures and wood work are absolutely beautiful. The small bar to the right as you enter is cozy, offering a few tables to enjoy drinks as you wait for a table. Having a drink at the bar before our meal was probably the highlight of the night. We waited 25 minutes for a table for six (not a bad wait time).

After being seated, we waited another 15 minutes without a waitress. I finally got up and asked the hostess to send one over. We ordered our drinks and asked her for a bread basket and two orders of their house made potato chips. She returned 10 minutes later to tell us they were out of potato chips. Out of potato chips?? How does that happen? If you have potatoes, you can make them. Disappointment #1.

The menu was pretty extensive, and expensive, especially for Everett. So I was really expecting something special when our meals arrived. I ordered the Salmon for $22. Being from Dallas, I can get a fairly decent piece of salmon for around $15-$18 so the price point wasn't too far off.

Our table ordered and we waited...and waited...and waited. For an hour and a half, we waited. At the one hour mark, we asked to speak with the manager. He came out and immediately blamed the kitchen. His excuse was that the restaurant was "doing better than they anticipated" and they couldn't keep up.

Long story short, he offered us a lame apology and our food came out 30 minutes later. Any good manager would've at least comped part, if not all of the meal.

So, onto the food itself. My piece of salmon was a good size, the glaze was good. But the accompaniments were subpar at best. The bed of rice pilaf tasted like a Lipton rice packet and my veggies were still partially frozen. My husband's noodles with his entree also tasted very Lipton-ish.

After our meal, we walked to the two bars downstairs. Both were very crowded with NO smoking! Bonus for Bedford County. I would visit the bars at the Union again but forego the meal experience.

After all was said and done, we left with a $125 bill and hungry for something more.

1
★★☆☆☆

It's good for Everett and that's not saying much. Having grown up in Bedford County, I was very excited to make a visit back home and visit the Union to see the end results of the restoration. The buliding has been restored to its original beauty, the tilework, fixtures and wood work are absolutely beautiful. The small bar to the right as you enter is cozy, offering a few tables to enjoy drinks as you wait for a table. Having a drink at the bar before our meal was probably the highlight of the night. We waited 25 minutes for a table for six (not a bad wait time).

After being seated, we waited another 15 minutes without a waitress. I finally got up and asked the hostess to send one over. We ordered our drinks and asked her for a bread basket and two orders of their house made potato chips. She returned 10 minutes later to tell us they were out of potato chips. Out of potato chips?? How does that happen? If you have potatoes, you can make them. Disappointment #1.

The menu was pretty extensive, and expensive, especially for Everett. So I was really expecting something special when our meals arrived. I ordered the Salmon for $22. Being from Dallas, I can get a fairly decent piece of salmon for around $15-$18 so the price point wasn't too far off.

Our table ordered and we waited...and waited...and waited. For an hour and a half, we waited. At the one hour mark, we asked to speak with the manager. He came out and immediately blamed the kitchen. His excuse was that the restaurant was "doing better than they anticipated" and they couldn't keep up.

Long story short, he offered us a lame apology and our food came out 30 minutes later. Any good manager would've at least comped part, if not all of the meal.

So, onto the food itself. My piece of salmon was a good size, the glaze was good. But the accompaniments were subpar at best. The bed of rice pilaf tasted like a Lipton rice packet and my veggies were still partially frozen. My husband's noodles with his entree also tasted very Lipton-ish.

After our meal, we walked to the two bars downstairs. Both were very crowded with NO smoking! Bonus for Bedford County. I would visit the bars at the Union again but forego the meal experience.

After all was said and done, we left with a $125 bill and hungry for something more.

Pros: Great atmosphere, good drinks

Cons: Expensive, poor quality food, very slow service

 

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