Cecchini Albert J Do - Orthopaedic & Spine Speclsts

★★★★☆

About Cecchini Albert J Do - Orthopaedic & Spine Speclsts

Categories
  • Osteopaths

Health & Medical

Health & Medical
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I really like the professional staff at Mitrick Pollack Rutter Ortho -- the doctors, the physician's assistant, the business manager, and the radiologist are all great people. They deliver a friendly, professional demeanor and are thorough and helpful in their diagnoses and explanations of injuries and treatments for those injuries.

That said, I feel that I must comment on the front office and scheduling staff, who I find much less personable and accessible than the professional staff. At best, they are aloof and rather unfriendly, refusing to interact on anything more than a minimal level with patients. A patient may get an occasional smile, but there's never much more than that, and even that seems to be an effort for them. The main receptionist has frequently been dismissive or impatient with clients who come in for appointments -- the custom is to ask what the patient is being seen for (shouldn't this be in their records?) and if they do not give medically-specific terms, she will snap, "Well, right or left?" Unfortunately, that attitude has been present on every visit I've had to the office, and the unfriendly atmosphere is conveyed by all "desk help."

The professional staff is great, which is why I tolerate the coldness, but if they're the ambassadors for the practice, it's a sad first view to see, considering the wealth of skill and kindness inside.

2
★★★★☆

I really like the professional staff at Mitrick Pollack Rutter Ortho -- the doctors, the physician's assistant, the business manager, and the radiologist are all great people. They deliver a friendly, professional demeanor and are thorough and helpful in their diagnoses and explanations of injuries and treatments for those injuries.

That said, I feel that I must comment on the front office and scheduling staff, who I find much less personable and accessible than the professional staff. At best, they are aloof and rather unfriendly, refusing to interact on anything more than a minimal level with patients. A patient may get an occasional smile, but there's never much more than that, and even that seems to be an effort for them. The main receptionist has frequently been dismissive or impatient with clients who come in for appointments -- the custom is to ask what the patient is being seen for (shouldn't this be in their records?) and if they do not give medically-specific terms, she will snap, "Well, right or left?" Unfortunately, that attitude has been present on every visit I've had to the office, and the unfriendly atmosphere is conveyed by all "desk help."

The professional staff is great, which is why I tolerate the coldness, but if they're the ambassadors for the practice, it's a sad first view to see, considering the wealth of skill and kindness inside.

Pros: Beautiful office, good location, ample parking, elevator service, excellent professional staff services

Cons: Impatient/unfriendly front office staff, crowded waiting rooms

 

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