Water Works Restaurant

★★★☆☆
  • 1 Boathouse Row

    Philadelphia, PA 19130

    Map & Directions
  • 215-236-9000

About Water Works Restaurant

Categories
Hours
Sun 11am-2:30pm, Tue-Sat 11:30am-2:30pm

Food

Food
More choices in Philadelphia:
Resultset_next

Lebo Grill

5210 Highway U Palmyra, IL

Resultset_next

Johnnie's Deli

303 State Hwy N # 6 Ewing, IL

2.7143 21
Hi! Sign in to let us know how Water Works Restaurant was?
Write a Review
.

My husband and I went there to celebrate our 1st year wedding anniversary this weekend and i have to say the food was not good at all. For appetizers we had shrimp cocktail which presentation of it was just bad and the shrimp was mushy. For our entrees i had the Filet Mignon and that was extremely dry and it didn't come with nothing. If i didn't order spinach which by the way was very very bitter and inedible i would just had a piece of meat for dinner. For the price that we paid over 100 just for that no drinks at all its just unacceptable. I told the waiter that there was a bug in my water glass and he quickly took it trying not to make it a big deal never apologized for that nor said is there something else i can get you or even tried to pretend to make it up to us in anyway. The desert was actually way better than the food go figure. But overall i wasn't satisfy at all i left hungry and broke! I will not recommend this restaurant to anyone. The view is nice but the food not worth it at all.

2
★★☆☆☆

My husband and I went there to celebrate our 1st year wedding anniversary this weekend and i have to say the food was not good at all. For appetizers we had shrimp cocktail which presentation of it was just bad and the shrimp was mushy. For our entrees i had the Filet Mignon and that was extremely dry and it didn't come with nothing. If i didn't order spinach which by the way was very very bitter and inedible i would just had a piece of meat for dinner. For the price that we paid over 100 just for that no drinks at all its just unacceptable. I told the waiter that there was a bug in my water glass and he quickly took it trying not to make it a big deal never apologized for that nor said is there something else i can get you or even tried to pretend to make it up to us in anyway. The desert was actually way better than the food go figure. But overall i wasn't satisfy at all i left hungry and broke! I will not recommend this restaurant to anyone. The view is nice but the food not worth it at all.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My husband and I had dinner at the Water Works tonight to celebrate my birthday. Everything was wonderful! The manager Ken was outstanding and our server Ashley was wonderful! Ken and Ashley made my night very enjoyable.

Dinner was fantastic! I had the stuffed chicken and my husband had the duck. Everything just melted in your mouth and had us wanting more! Ken and Ashley deserve some praise for being so outstanding this evening! You made the perfect hires with these two employees.

We will definitely be coming back for dinner and brunch. I will also let my friends and family know how well the staff at the Water Works takes very good care of you and how delicious the food is. I couldn't ask for a better place to go and celebrate my birthday!

Thank you Ken and Ashley!

2
★★★★☆

My husband and I had dinner at the Water Works tonight to celebrate my birthday. Everything was wonderful! The manager Ken was outstanding and our server Ashley was wonderful! Ken and Ashley made my night very enjoyable.

Dinner was fantastic! I had the stuffed chicken and my husband had the duck. Everything just melted in your mouth and had us wanting more! Ken and Ashley deserve some praise for being so outstanding this evening! You made the perfect hires with these two employees.

We will definitely be coming back for dinner and brunch. I will also let my friends and family know how well the staff at the Water Works takes very good care of you and how delicious the food is. I couldn't ask for a better place to go and celebrate my birthday!

Thank you Ken and Ashley!

Pros: Delicious Food

Cons: Parking

.

I went there for lunch. It was a beautiful day, so we were able to sit out on the breezy deck. Great view of boat house row, and the food was really good.

4
★★★★☆

I went there for lunch. It was a beautiful day, so we were able to sit out on the breezy deck. Great view of boat house row, and the food was really good.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had dinner at this restaurant while visiting Philadelphia last month. Wonderful location, great views, and a beautiful sunset, but they need new management -- and the sooner, the better.

Something was really "off" when we ate there. For example, we ordered an appetizer that was supposed to include wasabi sorbet. It sounded exotic and fun, and that was the reason we ordered it. And yet when the dish arrived, there was no wasabi sorbet. When we asked the waiter where it was, he told us, with a matter-of-fact, blase attitude, that the machine that makes the wasabi sorbet had been broken for several months. Huh? So why not take it off your menu, or at least disclose that information while we're ordering? Then we can alter our order if we so choose. There was a similar problem with another one of the dishes we ordered. They need to update their menu to reflect what they are actually offering.

In addition, my chicken entree wasn't cooked thoroughly, and the seared watermelon the waiter recommended was bland and overpriced.

We were on vacation and really wanted to enjoy ourselves, but these problems really put a damper on the evening. The wait staff did no more than shrug their shoulders when we brought these issues to their attention.

What a shame -- such a beautiful venue. It wasn't cheap to eat there, either -- but we wouldn't have minded if the food and service had been good.

2
★★☆☆☆

We had dinner at this restaurant while visiting Philadelphia last month. Wonderful location, great views, and a beautiful sunset, but they need new management -- and the sooner, the better.

Something was really "off" when we ate there. For example, we ordered an appetizer that was supposed to include wasabi sorbet. It sounded exotic and fun, and that was the reason we ordered it. And yet when the dish arrived, there was no wasabi sorbet. When we asked the waiter where it was, he told us, with a matter-of-fact, blase attitude, that the machine that makes the wasabi sorbet had been broken for several months. Huh? So why not take it off your menu, or at least disclose that information while we're ordering? Then we can alter our order if we so choose. There was a similar problem with another one of the dishes we ordered. They need to update their menu to reflect what they are actually offering.

In addition, my chicken entree wasn't cooked thoroughly, and the seared watermelon the waiter recommended was bland and overpriced.

We were on vacation and really wanted to enjoy ourselves, but these problems really put a damper on the evening. The wait staff did no more than shrug their shoulders when we brought these issues to their attention.

What a shame -- such a beautiful venue. It wasn't cheap to eat there, either -- but we wouldn't have minded if the food and service had been good.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The best part of the Waterworks is the romantic atmosphere on the glass in deck area over looking the river, with the smooth live music playing in the background. It is beautiful on a nice evening with the one you love. And the food was good

2
★★★★★

The best part of the Waterworks is the romantic atmosphere on the glass in deck area over looking the river, with the smooth live music playing in the background. It is beautiful on a nice evening with the one you love. And the food was good

Pros: Most Romantic

.

I always wanted to try Water Works so we decided to start with brunch. The selection was very good and fresh. The omlette station was great. The staff is superb in this place, they are professional servers which is nice. There is a free valet for sunday brunch. The water list is huge.

2
★★★★★

I always wanted to try Water Works so we decided to start with brunch. The selection was very good and fresh. The omlette station was great. The staff is superb in this place, they are professional servers which is nice. There is a free valet for sunday brunch. The water list is huge.

Pros: staff

.

We went to Waterworks last night for our 5 year anniversary, from high recommendations. It's a gorgeous spot and I think the interior is lovely but that's about as complimentary as I can be. I say this and please note that I don't frequent high end restaurants often,so I do hold them to a higher standard. So seeing folks go in jeans bothered me a little, since I was stuck wearing panty hose. I may have been slightly peeved that our request for a water view landed us in the dining room, despite making the reservation in advance.
While the water list is impressive and the wine list expansive, we had a $15 Grenache priced at 50 bucks and that was the best part of our meal. We had our food 5 minutes after we ordered it, I had the filet, which was fine, not great. Capital Grille was better than this. My bf had the Delmonico which was extremely fatty. The super mashed potatoes were insanely salty, and since we never got a refill on the tap water we requested, I was displeased. The spinach was tasty, but I think that would be hard to ruin. The bread they serve would be great with butter, but the sweet taste of the roll does not go with olive oil (which was flavorless). It appeared our waiter was having a tiff with on of the other waiters, so after he took our order, we didn't see him again until he brought the bill. We passed on dessert. The bathrooms were a little messy.
I'm sad by this experience, the location is wonderful. I think they are torn by desiring to be a 4 star restaurant with 2 star food quality and 2 star service. We didn't try the bar.

1
★★☆☆☆

We went to Waterworks last night for our 5 year anniversary, from high recommendations. It's a gorgeous spot and I think the interior is lovely but that's about as complimentary as I can be. I say this and please note that I don't frequent high end restaurants often,so I do hold them to a higher standard. So seeing folks go in jeans bothered me a little, since I was stuck wearing panty hose. I may have been slightly peeved that our request for a water view landed us in the dining room, despite making the reservation in advance.
While the water list is impressive and the wine list expansive, we had a $15 Grenache priced at 50 bucks and that was the best part of our meal. We had our food 5 minutes after we ordered it, I had the filet, which was fine, not great. Capital Grille was better than this. My bf had the Delmonico which was extremely fatty. The super mashed potatoes were insanely salty, and since we never got a refill on the tap water we requested, I was displeased. The spinach was tasty, but I think that would be hard to ruin. The bread they serve would be great with butter, but the sweet taste of the roll does not go with olive oil (which was flavorless). It appeared our waiter was having a tiff with on of the other waiters, so after he took our order, we didn't see him again until he brought the bill. We passed on dessert. The bathrooms were a little messy.
I'm sad by this experience, the location is wonderful. I think they are torn by desiring to be a 4 star restaurant with 2 star food quality and 2 star service. We didn't try the bar.

.

I don't know whats wrong with my fellow reviewers. My experince at Water Works was outstanding! The food was perfectly prepared and the wait staff very friendly and knew the menu like the back of his hand, and the wine suggested paired with my food nicely. I would STRONGLY recomend this restraunt to anyone.

2
★★★★★

I don't know whats wrong with my fellow reviewers. My experince at Water Works was outstanding! The food was perfectly prepared and the wait staff very friendly and knew the menu like the back of his hand, and the wine suggested paired with my food nicely. I would STRONGLY recomend this restraunt to anyone.

Pros: HIstoric location, Great food, Great experience

Cons: I've Got Nothing

.

When there the other nite and the food was junk, I had the entree meat de jour which cost $50.00 for a 18oz prime rib which burger king whopper taste better the the desset was a let down as will. A place I will never go back.

0
★☆☆☆☆

When there the other nite and the food was junk, I had the entree meat de jour which cost $50.00 for a 18oz prime rib which burger king whopper taste better the the desset was a let down as will. A place I will never go back.

Pros: location

Cons: everything else

.

Having received a gift for dinner to this very romantic location we were both anticipating an outstanding evening. The day was beautiful; we requested reservations on the terrace - it wasn't too chilly. Instead of terrace dining they moved us to a very nice indoor conservatory room overlooking the river. We would have enjoyed a drink outside before dinner, but it was not offered. From the minute we were seated we felt like we were in a race until we clued our waiter into the fact that we were dining. The food was awful -everything was a fiasco. Being asked every 5 minutes how everything was was annoying. The highly recommended octopus appetizer was inedible. The salad was warm and unbalanced with flavor. The Salmon entree was overcooked, the duck was unbelieveably dreadful. The wine list while good was ridiculously overpriced. We did enjoy our wine and the outstanding view. I felt that our waiter who was changed early upon our displeasure with the sprinter was embarrassed for our obvious disappointment. A good restauranteur could do well here.

1
★★☆☆☆

Having received a gift for dinner to this very romantic location we were both anticipating an outstanding evening. The day was beautiful; we requested reservations on the terrace - it wasn't too chilly. Instead of terrace dining they moved us to a very nice indoor conservatory room overlooking the river. We would have enjoyed a drink outside before dinner, but it was not offered. From the minute we were seated we felt like we were in a race until we clued our waiter into the fact that we were dining. The food was awful -everything was a fiasco. Being asked every 5 minutes how everything was was annoying. The highly recommended octopus appetizer was inedible. The salad was warm and unbalanced with flavor. The Salmon entree was overcooked, the duck was unbelieveably dreadful. The wine list while good was ridiculously overpriced. We did enjoy our wine and the outstanding view. I felt that our waiter who was changed early upon our displeasure with the sprinter was embarrassed for our obvious disappointment. A good restauranteur could do well here.

Pros: Absolutely beautiful location, very nicely appointed restaurant, overpriced.

Cons: Very poor food, wait service needs work.

.

`The Philadelphia community has waited a long time for the Water Works to be restored to its former glory. In that, the architects, contractors, builders, have made the wait worthwhile. The building has such architectural integrity, has been so lovingly preserved, & is so exquisite that it requires a visit simply to view the result of their efforts. The views of the river are gorgeous. The lights of the city add to the splendor. The proximity to the Art Museum (next door) is an added inducement.

Unfortunately, while the food at the Water Works is good, in my opinion it's not good enough to boost the restaurant into destination status, at least in terms of dining. While I wouldn't discourage anyone from having a meal there, I'd suggest that they go on a nice day when they could enjoy a romantic lunch on the loggia. I suspect we'll return with that as our focus.

The Water Works is owned by a Greek family & the menu reflects this take on the Mediterranean. There were hits & misses.

My husband had as his appetizer a salad of watermelon, feta, mint, etc. & loved every morsel of it. I thought it neither crunchy nor cold enough . Perhaps because we're at the end of watermelon season the fruit had lost its punch. If that's the case though, it shouldn't have been on the menu. However, that's just one person's opinion.

My appetizer was onion soup. It was lukewarm & overly greasy, but had a nice taste. It was pouring last night & soup just seemed to be in order.

Grilled octopus, mediterranean style, nicely herbed, room-temperature, seemingly slightly sauteed was the third appetizer ordered. Our friend wasn't too crazy about it but I liked it. The octopus standard has been set by D19 in Aspen though, & all others pale in comparison.

Water Works salad was ordered by the fourth of the group. She was happy; it looked good. All of our first courses were beautifully presented, with lovely china & perfectly weighted flatware.

The rolls were fabulous! Crusty, warm, just perfect. They were served with extra-virgin olive oil, two different kinds of olives, & julienned roasted red peppers.

Entrees: Two orders of black bass. I thought mine was too salty. Again, they were beautifully presented, but portions were a bit on the small side. I don't mind that at all, but someone with a larger appetite might object. Two orders of salmon, panko encrusted, were ordered by others. The server asked the preference in regard to cooking. My husband specified that it be the chef's choice & our friend requested medium rare. Both came out as my father would've put it, "wild meat." The salmon was almost raw. To their credit, they took both orders off the bill.

My husband's espresso was fine as was the regular coffee, but the two orders of cappuccino almost immediately lost their foam. It just disappeared before our eyes.

My greatest objection to dining at The Water Works, however, has nothing to do with the food. The room is noisy due to extremely high ceilings & hardwood floors. It's gorgeous, with its crystal chandelier, beautiful moldings, deep set window sills, subdued colors, but noisy. Conversation isn't easy. Add to that the incessant boom, boom, boom of the bass from a piped-in iPod with no treble melody whatsoever & it's like the sound of a construction site. I said something to the people at the desk & they looked at me like I was crazy. This was a generation gap obviously. However, when the manager came over for another reason, I asked her to simply listen. She did & knew exactly what I'd been talking about. She agreed that there was a problem with the "music" & that it should be rectified. All I could think of was how smart Danny Meyer of The Union Square Cafe in New York is when it comes to little details like music. He insists on quiet jazz, on the phone, in the ladies & men's room, through the restaurant.

The Water Works has a lot going for it, but there's still a long way to go.

3
★★★☆☆

`The Philadelphia community has waited a long time for the Water Works to be restored to its former glory. In that, the architects, contractors, builders, have made the wait worthwhile. The building has such architectural integrity, has been so lovingly preserved, & is so exquisite that it requires a visit simply to view the result of their efforts. The views of the river are gorgeous. The lights of the city add to the splendor. The proximity to the Art Museum (next door) is an added inducement.

Unfortunately, while the food at the Water Works is good, in my opinion it's not good enough to boost the restaurant into destination status, at least in terms of dining. While I wouldn't discourage anyone from having a meal there, I'd suggest that they go on a nice day when they could enjoy a romantic lunch on the loggia. I suspect we'll return with that as our focus.

The Water Works is owned by a Greek family & the menu reflects this take on the Mediterranean. There were hits & misses.

My husband had as his appetizer a salad of watermelon, feta, mint, etc. & loved every morsel of it. I thought it neither crunchy nor cold enough . Perhaps because we're at the end of watermelon season the fruit had lost its punch. If that's the case though, it shouldn't have been on the menu. However, that's just one person's opinion.

My appetizer was onion soup. It was lukewarm & overly greasy, but had a nice taste. It was pouring last night & soup just seemed to be in order.

Grilled octopus, mediterranean style, nicely herbed, room-temperature, seemingly slightly sauteed was the third appetizer ordered. Our friend wasn't too crazy about it but I liked it. The octopus standard has been set by D19 in Aspen though, & all others pale in comparison.

Water Works salad was ordered by the fourth of the group. She was happy; it looked good. All of our first courses were beautifully presented, with lovely china & perfectly weighted flatware.

The rolls were fabulous! Crusty, warm, just perfect. They were served with extra-virgin olive oil, two different kinds of olives, & julienned roasted red peppers.

Entrees: Two orders of black bass. I thought mine was too salty. Again, they were beautifully presented, but portions were a bit on the small side. I don't mind that at all, but someone with a larger appetite might object. Two orders of salmon, panko encrusted, were ordered by others. The server asked the preference in regard to cooking. My husband specified that it be the chef's choice & our friend requested medium rare. Both came out as my father would've put it, "wild meat." The salmon was almost raw. To their credit, they took both orders off the bill.

My husband's espresso was fine as was the regular coffee, but the two orders of cappuccino almost immediately lost their foam. It just disappeared before our eyes.

My greatest objection to dining at The Water Works, however, has nothing to do with the food. The room is noisy due to extremely high ceilings & hardwood floors. It's gorgeous, with its crystal chandelier, beautiful moldings, deep set window sills, subdued colors, but noisy. Conversation isn't easy. Add to that the incessant boom, boom, boom of the bass from a piped-in iPod with no treble melody whatsoever & it's like the sound of a construction site. I said something to the people at the desk & they looked at me like I was crazy. This was a generation gap obviously. However, when the manager came over for another reason, I asked her to simply listen. She did & knew exactly what I'd been talking about. She agreed that there was a problem with the "music" & that it should be rectified. All I could think of was how smart Danny Meyer of The Union Square Cafe in New York is when it comes to little details like music. He insists on quiet jazz, on the phone, in the ladies & men's room, through the restaurant.

The Water Works has a lot going for it, but there's still a long way to go.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Can someone who knows how to run a restaurant take over this place please!? I have gone there four times and it keeps getting worse. The first visit was upon opening and then a month later. Ed Dougherty was running the place and while the food was mediocre at best, we had great service both times. By my next two trips Ed was gone and it showed as the service was downright rude. I vowed I'd never go back after the third time but the weather was so nice last night I thought it would be worth another try...not so.

The valet greeted us with, "That's $10." Not "good evening sir" I thought maybe I was at the WAWA for a moment. We went straight into the bar as the door there was open and we headed to the patio to see if we could get a table for a drink. Things had changed since last year and it appeared to be dining only. As we were trying to figure things out the waiter asked if he could help us...not terribly pleasantly I might add. We said we just wanted to have a few drinks outside. Right in front of the bartender, he said we would have to go to the front to the hostess. So off we went to the hostess who upon telling her we just wanted to have a couple drinks, told us we had to go to the bar to order them and then carry them around the corner. No service for drinks on the patio? No you have to go to the bar. (This was a Thursday evening...not a Monday).

So back we go to the bar to order our drinks...we should have left but at this point. We ordered our $11 drinks and carried them back out the back door and all the way around the corner of the restaurant where they had a couple tables and chairs haphazardly placed. There was a wall between us and the restaurant's outdoor seating. IT felt as though we had been banished to the kids table.

Why not offer service outside for cocktails? Maybe people would enjoy their view so much they would stay for dinner. Actually, why not offer actual service in general.

0
★☆☆☆☆

Can someone who knows how to run a restaurant take over this place please!? I have gone there four times and it keeps getting worse. The first visit was upon opening and then a month later. Ed Dougherty was running the place and while the food was mediocre at best, we had great service both times. By my next two trips Ed was gone and it showed as the service was downright rude. I vowed I'd never go back after the third time but the weather was so nice last night I thought it would be worth another try...not so.

The valet greeted us with, "That's $10." Not "good evening sir" I thought maybe I was at the WAWA for a moment. We went straight into the bar as the door there was open and we headed to the patio to see if we could get a table for a drink. Things had changed since last year and it appeared to be dining only. As we were trying to figure things out the waiter asked if he could help us...not terribly pleasantly I might add. We said we just wanted to have a few drinks outside. Right in front of the bartender, he said we would have to go to the front to the hostess. So off we went to the hostess who upon telling her we just wanted to have a couple drinks, told us we had to go to the bar to order them and then carry them around the corner. No service for drinks on the patio? No you have to go to the bar. (This was a Thursday evening...not a Monday).

So back we go to the bar to order our drinks...we should have left but at this point. We ordered our $11 drinks and carried them back out the back door and all the way around the corner of the restaurant where they had a couple tables and chairs haphazardly placed. There was a wall between us and the restaurant's outdoor seating. IT felt as though we had been banished to the kids table.

Why not offer service outside for cocktails? Maybe people would enjoy their view so much they would stay for dinner. Actually, why not offer actual service in general.

Pros: The only pro is the setting

Cons: Food and Service, it's almost as if their customers are the waiters enemies

.

Upon arriving, I was pleased to see they had a valet parking service, although we opted to park in the lot. Next time if I go, I will take advantage of the valet service.

Entering the restaurant, I was greeted by an exceptionally sincere and personable staff. The interior and overall setup was very nice.

Service was excellent, good selection of beers, and a nice ambiance. My only complaint, which is why I only gave 3 stars, is that my steak, nor the rest at the table were cooked to what each individual specified. I ordered a filet mignon rare; what i got was more medium to medium well. A rare steak should "flow red" when cut. The center was barely pink. Two other people at my table ordered a filet medium rare and received steaks that were medium well to well done. And the other person who ordered a filet, ordered it medium and received a steak that was well done and a bit over well done. (i.e. dry)

The seasoning and presentation was excellent, and I tried bites of the other dishes. I will definitely go back and try some other dishes; I won't be ordering a steak though. The chef doing the grilling obviously doesn't know what he or she is doing when it comes to steaks.

Try the fish or a poultry dish if you plan on trying a meat dish at this restaurant.

1
★★★☆☆

Upon arriving, I was pleased to see they had a valet parking service, although we opted to park in the lot. Next time if I go, I will take advantage of the valet service.

Entering the restaurant, I was greeted by an exceptionally sincere and personable staff. The interior and overall setup was very nice.

Service was excellent, good selection of beers, and a nice ambiance. My only complaint, which is why I only gave 3 stars, is that my steak, nor the rest at the table were cooked to what each individual specified. I ordered a filet mignon rare; what i got was more medium to medium well. A rare steak should "flow red" when cut. The center was barely pink. Two other people at my table ordered a filet medium rare and received steaks that were medium well to well done. And the other person who ordered a filet, ordered it medium and received a steak that was well done and a bit over well done. (i.e. dry)

The seasoning and presentation was excellent, and I tried bites of the other dishes. I will definitely go back and try some other dishes; I won't be ordering a steak though. The chef doing the grilling obviously doesn't know what he or she is doing when it comes to steaks.

Try the fish or a poultry dish if you plan on trying a meat dish at this restaurant.

Pros: Ambience, Parking, Service, Clean

Cons: Price

.

Terrible service, extremely overpriced and so so food made this a no, no. It's a great view and would be great under the proper management and a good chef. As it is now, I'd say you're better off taking a lunch out to the park (over near boat house row) and eating by the river. Your salad might be more crisp and you don't have to wait for water.
Save your money and time. This isn't worth it.

0
★☆☆☆☆

Terrible service, extremely overpriced and so so food made this a no, no. It's a great view and would be great under the proper management and a good chef. As it is now, I'd say you're better off taking a lunch out to the park (over near boat house row) and eating by the river. Your salad might be more crisp and you don't have to wait for water.
Save your money and time. This isn't worth it.

Pros: the River

Cons: Every things else

.

when your hostess greets you as "you Guys" - you know what your in for.
STAY AWAY - unless your willing to deal with the absolute worst service and overpriced bad food for the delight of sitting by the river - and that in warm weather only.
Omlet - $14 for less than two eggs with tasteless filling. Salads - warm and wilted with no dressing - read the other reviews - they say the same thing.
Listen to the conversations at the tables around you - they all discuss the same thing - bad food and even worse service, Except for the location, this is the worst in the city - particularly when you think what it could be. Another thorn in why Philadelphia is a third rate major city.

0
★☆☆☆☆

when your hostess greets you as "you Guys" - you know what your in for.
STAY AWAY - unless your willing to deal with the absolute worst service and overpriced bad food for the delight of sitting by the river - and that in warm weather only.
Omlet - $14 for less than two eggs with tasteless filling. Salads - warm and wilted with no dressing - read the other reviews - they say the same thing.
Listen to the conversations at the tables around you - they all discuss the same thing - bad food and even worse service, Except for the location, this is the worst in the city - particularly when you think what it could be. Another thorn in why Philadelphia is a third rate major city.

Pros: the view in warm weather

Cons: everything else

.

My boyfriend and I recently celebrated my 30th birthday with dinner at the Waterworks. Having dined at many of Philadelphia's finer restaurants, my expectations were high. To start off on a positive note, I was thoroughly impressed with the setting. The building, inside and out, is beautiful. We chose not to eat outside because it was a particularly hot evening, but we did spend some time afterward enjoying the view of the water and Boathouse Row...and laughing off our somewhat comical dining experience. We were seated promptly, but it was at least 10 minutes before our waitress came to bring water or take our drink orders. The service was, overall, inattentive and abrubt. I had to ask about the fish special, which sounded very good based on the description given by the waitress. She neglected to mention, however, that the fish would be served whole...head and all. This, of course, is not unheard of (especially in Mediterranean cuisine) though had I been informed of this I would have chosen something else. They did take the fish back and chop off the head after I expressed displeasure, but did not offer to prepare me something else. The highlight of the meal was the appetizer. We shared sea sacllops topped with foie gras and truffle sauce. The scallops were prepared perfectly - not under nor over-cooked, which I find to be common, even at upscale restaurants. My boyfriend's lamb was very good and well-presented. Just after we ordered dessert, the fire alarm went off. This sent the wait staff zipping around the room repeatedly informing people that it was a false alarm. In addition to the fire alarm, there was a wedding reception taking place in a private dining room adjacent to the main dining area. Members of the wedding party constantly spilled out into the dining room for pictures, cake-cutting, etc., which detracted from the quiet, romantic atmosphere we were anticipating. I can't recommend this one, and likely won't be going back.

1
★★☆☆☆

My boyfriend and I recently celebrated my 30th birthday with dinner at the Waterworks. Having dined at many of Philadelphia's finer restaurants, my expectations were high. To start off on a positive note, I was thoroughly impressed with the setting. The building, inside and out, is beautiful. We chose not to eat outside because it was a particularly hot evening, but we did spend some time afterward enjoying the view of the water and Boathouse Row...and laughing off our somewhat comical dining experience. We were seated promptly, but it was at least 10 minutes before our waitress came to bring water or take our drink orders. The service was, overall, inattentive and abrubt. I had to ask about the fish special, which sounded very good based on the description given by the waitress. She neglected to mention, however, that the fish would be served whole...head and all. This, of course, is not unheard of (especially in Mediterranean cuisine) though had I been informed of this I would have chosen something else. They did take the fish back and chop off the head after I expressed displeasure, but did not offer to prepare me something else. The highlight of the meal was the appetizer. We shared sea sacllops topped with foie gras and truffle sauce. The scallops were prepared perfectly - not under nor over-cooked, which I find to be common, even at upscale restaurants. My boyfriend's lamb was very good and well-presented. Just after we ordered dessert, the fire alarm went off. This sent the wait staff zipping around the room repeatedly informing people that it was a false alarm. In addition to the fire alarm, there was a wedding reception taking place in a private dining room adjacent to the main dining area. Members of the wedding party constantly spilled out into the dining room for pictures, cake-cutting, etc., which detracted from the quiet, romantic atmosphere we were anticipating. I can't recommend this one, and likely won't be going back.

Pros: beautiful setting

Cons: poor service; food was good, but not worth the price

.

We had high hopes for this place, as the location is stunning and the decor quite nice. But Sunday brunch was a disappointment. Service was slow and the wait staff were not very informed regarding the menu. Our food, the most important part, was mixed. The burger that my friend had was supposedly very good, but the smoked salmon benedict that my fiancee had was sub-par. The worst thing about the meal was my smoked salmon and bagel platter. It came out late and was obviously prepared well in advance and left to sit. The cucumbers were shriveled and the lettuce was limp. The salmon was discolored. Even the bagel had clearly been toasted well before it reached me, as it was cold and rock hard. For what we were paying, you'd think they would prepare the food to order.

I discreetly took the waitress aside to let her know, telling her that I didn't want to bring it up in front of my friends (going there had not been my suggestion so I didn't want to offend anyone). WIthout my asking, she removed the cost of my order from the bill (which was nice, but not requested), but then she told me in front of everyone at the table, after I specifically asked her not to. So it seems that the wait staff as well as the food does not measure up to what one would expect from any restaurant, let alone one that professes to be elegant and sophisticated.

I still gave it two stars, as if you are looking for burgers and don't mind the service, it would probably be a fine night out.

1
★★☆☆☆

We had high hopes for this place, as the location is stunning and the decor quite nice. But Sunday brunch was a disappointment. Service was slow and the wait staff were not very informed regarding the menu. Our food, the most important part, was mixed. The burger that my friend had was supposedly very good, but the smoked salmon benedict that my fiancee had was sub-par. The worst thing about the meal was my smoked salmon and bagel platter. It came out late and was obviously prepared well in advance and left to sit. The cucumbers were shriveled and the lettuce was limp. The salmon was discolored. Even the bagel had clearly been toasted well before it reached me, as it was cold and rock hard. For what we were paying, you'd think they would prepare the food to order.

I discreetly took the waitress aside to let her know, telling her that I didn't want to bring it up in front of my friends (going there had not been my suggestion so I didn't want to offend anyone). WIthout my asking, she removed the cost of my order from the bill (which was nice, but not requested), but then she told me in front of everyone at the table, after I specifically asked her not to. So it seems that the wait staff as well as the food does not measure up to what one would expect from any restaurant, let alone one that professes to be elegant and sophisticated.

I still gave it two stars, as if you are looking for burgers and don't mind the service, it would probably be a fine night out.

Pros: ambience, location

Cons: food, service

.

Ate here twice. Both for special lunch-time visits. First time the food was very good. The service was not so good and the waiter's clothing looked like he slept and ate in it... Second time we took several friends who were from out of town--weather was beautiful and we ate on the patio. If the day had not been so gorgeous, it would have been a real disaster. The help was inattentive, inexperienced, and rude. A chair that one guest (160 lb man) was sitting on collapsed under him. He tumbled to the ground. No one came to help until we demanded it (two people walked on by); then they took away the chair (no apology given) and did not even bring a new chair. Again we had to ask, while our guest stood therre for a couple minutes! The food arrived--the hot food was cold (soggy fries) and the cold food (salads) was warm and limp as though it had all been sitting somewhere for a while. We waited so long for food to arrive (an hour from when we placed our order), despite a lot of staff running all around the place (doing what?), we asked for some bread. We were told "we don't do bread at brunch." Not even with my (luke warm) lobster bisque? I asked. "No." was the curt reply. Cross this one off our list! Too bad.

0
★☆☆☆☆

Ate here twice. Both for special lunch-time visits. First time the food was very good. The service was not so good and the waiter's clothing looked like he slept and ate in it... Second time we took several friends who were from out of town--weather was beautiful and we ate on the patio. If the day had not been so gorgeous, it would have been a real disaster. The help was inattentive, inexperienced, and rude. A chair that one guest (160 lb man) was sitting on collapsed under him. He tumbled to the ground. No one came to help until we demanded it (two people walked on by); then they took away the chair (no apology given) and did not even bring a new chair. Again we had to ask, while our guest stood therre for a couple minutes! The food arrived--the hot food was cold (soggy fries) and the cold food (salads) was warm and limp as though it had all been sitting somewhere for a while. We waited so long for food to arrive (an hour from when we placed our order), despite a lot of staff running all around the place (doing what?), we asked for some bread. We were told "we don't do bread at brunch." Not even with my (luke warm) lobster bisque? I asked. "No." was the curt reply. Cross this one off our list! Too bad.

Pros: Only the view of the river commends it

Cons: rude inattentive poor service, badly prepared food, overpriced

.

On a sunny day, the setting is beautiful and the restaurant's decor and tables are equally fine. Superb rolls and flavor-intense marinated olives awoke high expectations - the kitchen, however, could not fulfill them. A lunch special of Duck Risotto came as a mushy mountain of too many ingredients and the scampi in the other lunch entree were overcooked. While the grilled octopus appetizer was generous and tasty, excessive saltiness detracted from the dish. We tried some good waters from the vaunted "water bar" (a pretentious notion, as the $50 "Bling" water from Tennessee can attest), in an unguarded moment, our glasses were topped off with regular tap water. Friendly service and reception. A potential "destination restaurant" if the kitchen can keep up its side of the bargain.

1
★★★☆☆

On a sunny day, the setting is beautiful and the restaurant's decor and tables are equally fine. Superb rolls and flavor-intense marinated olives awoke high expectations - the kitchen, however, could not fulfill them. A lunch special of Duck Risotto came as a mushy mountain of too many ingredients and the scampi in the other lunch entree were overcooked. While the grilled octopus appetizer was generous and tasty, excessive saltiness detracted from the dish. We tried some good waters from the vaunted "water bar" (a pretentious notion, as the $50 "Bling" water from Tennessee can attest), in an unguarded moment, our glasses were topped off with regular tap water. Friendly service and reception. A potential "destination restaurant" if the kitchen can keep up its side of the bargain.

Pros: beautiful decor, generously spaced tables, friendly reception and service

Cons: better kitchen supervision is needed

.

Food had imaginative if not impressive presentation but some of the dishes we had were really just ok.
Food portions were very small and quite expensive. Service was disjointed with long times between
presentations. We had a table outside on the deck. View was nice but you did get a fair amount of noise from the not too far away expressway, also once the sun went down the lighting was very poor making it
almost impossible to read a menu. This one has alot of room for improvement. I can think of quite a few
fine Philly eaterys that are head and sholders above The Water Works. XIX, Bliss and Suzannah Foo justto name three right away. Hopefully Water Works will get better in time, if not it will become just another tourist trap stop.

1
★★★☆☆

Food had imaginative if not impressive presentation but some of the dishes we had were really just ok.
Food portions were very small and quite expensive. Service was disjointed with long times between
presentations. We had a table outside on the deck. View was nice but you did get a fair amount of noise from the not too far away expressway, also once the sun went down the lighting was very poor making it
almost impossible to read a menu. This one has alot of room for improvement. I can think of quite a few
fine Philly eaterys that are head and sholders above The Water Works. XIX, Bliss and Suzannah Foo justto name three right away. Hopefully Water Works will get better in time, if not it will become just another tourist trap stop.

Pros: Food Presentation, Hugh upside potential

Cons: Service, Cost, overall quality of experience.

.

A Great Restaurant for that special celebration!

Everything is A +. The location is spectacular. The service was prompt and friendly. The food was excellent and worth a return visit. I would highly recommend the crabcakes and lobster bisque for appetizers and the salmon for main course. All of the desserts are divine! I can't wait for another special time to return again!

2
★★★★★

A Great Restaurant for that special celebration!

Everything is A +. The location is spectacular. The service was prompt and friendly. The food was excellent and worth a return visit. I would highly recommend the crabcakes and lobster bisque for appetizers and the salmon for main course. All of the desserts are divine! I can't wait for another special time to return again!

Pros: Location, Service, Food

Cons: None

 

Wait, you're the expert.

If you've been to or used Water Works Restaurant, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review