Germantown Cab Co Inc

★★★☆☆

Transportation & Storage

Transportation & Storage
More choices in Philadelphia:
Resultset_next

Diamond Cab & Coaches

121 S 9th St Quincy, CA

Resultset_next

Bee-Line Express

129 N.4th Quincy, IL

2.6923 26
Hi! Sign in to let us know how Germantown Cab Co Inc was?
Write a Review
.

THIS IS BY FAR THE WORST CAB COMPANY IN PHILA. THE MANAGEMENT AS WELL AS THE DISPATCHERS AND THE DRIVERS ARE THE WORST PEOPLE EVER--I'VE EVEN HEARD THE DISPATCHERS CUSSING OUT THE DRIVERS. IT'S MY UNDERSTANDING THAT THE OPERATE IN THAT

3
★★★★★

THIS IS BY FAR THE WORST CAB COMPANY IN PHILA. THE MANAGEMENT AS WELL AS THE DISPATCHERS AND THE DRIVERS ARE THE WORST PEOPLE EVER--I'VE EVEN HEARD THE DISPATCHERS CUSSING OUT THE DRIVERS. IT'S MY UNDERSTANDING THAT THE OPERATE IN THAT

.

Just got off the phone with the dispatcher. I have NEVER encountered such a rude receptionist in my life. All I can say is NEVER use this company. Since they serve the Germantown area of Philadelphia, I feel stuck. I saw the other poor

3
★★★★★

Just got off the phone with the dispatcher. I have NEVER encountered such a rude receptionist in my life. All I can say is NEVER use this company. Since they serve the Germantown area of Philadelphia, I feel stuck. I saw the other poor

.

I had an entirely satisfactory experience with Germantown Cab Co. - they took my reservation for a 4 a.m. pickup very professionally, called to let me know when the cab was nearly there (in plenty of time), and the driver was very good,

3
★★★★★

I had an entirely satisfactory experience with Germantown Cab Co. - they took my reservation for a 4 a.m. pickup very professionally, called to let me know when the cab was nearly there (in plenty of time), and the driver was very good,

.

Took a germantown cab from Manayunk area to Soundgarden Hall and phone was left in cab. I used the locator and that's how i realized it was in the cab. The driver gave us his personal number when we got out so that we could call him back

3
★★★★★

Took a germantown cab from Manayunk area to Soundgarden Hall and phone was left in cab. I used the locator and that's how i realized it was in the cab. The driver gave us his personal number when we got out so that we could call him back

.

Do not use this company!!!!! They don't even have a website. This should say something about their professionalism. Fly by night bogus cab company. Greedy owners, unprofessional staff. Great mechanics. Shoddy work ethic. Lacks customer

3
★★★★★

Do not use this company!!!!! They don't even have a website. This should say something about their professionalism. Fly by night bogus cab company. Greedy owners, unprofessional staff. Great mechanics. Shoddy work ethic. Lacks customer

.

I have had times when my cabs were extremely late. One time the Dispatcher with all the ignorance she could must hang up on me - I've had my words with her and I'm guessing because I was a frequent customer my rides seemed to be better. I will advise - visitng the Manayunk area or anywhere city avenue, they have a hard time knowing where to go so make sure you request a driver that knows where they are going and emphasize that 'YOUR NOT PAYING FOR IT'.

1
★★☆☆☆

I have had times when my cabs were extremely late. One time the Dispatcher with all the ignorance she could must hang up on me - I've had my words with her and I'm guessing because I was a frequent customer my rides seemed to be better. I will advise - visitng the Manayunk area or anywhere city avenue, they have a hard time knowing where to go so make sure you request a driver that knows where they are going and emphasize that 'YOUR NOT PAYING FOR IT'.

.

The cab was 40 mins later even after i called 4hrs ahead of the time I needed the cab..The dispatcher Was RUDE and Unprofessional, and so was the SUPERVISOR who said he didnt have time to talk to me because he was busy..\r\nI dont know how this Company is even still in business But I will NEVER take this cab again..\r\nNot ONE apology from the staff or the driver(who arrived on the phone and help a conversation the whole ride).\r\n

0
★☆☆☆☆

The cab was 40 mins later even after i called 4hrs ahead of the time I needed the cab..The dispatcher Was RUDE and Unprofessional, and so was the SUPERVISOR who said he didnt have time to talk to me because he was busy..\r\nI dont know how this Company is even still in business But I will NEVER take this cab again..\r\nNot ONE apology from the staff or the driver(who arrived on the phone and help a conversation the whole ride).\r\n

.

The one good thing I will say is that my driver arrived on time after setting up the ride the night before. After that, the entire trip to the airport was a complete disaster.\n\nSince this was a business trip that I was on, I wanted to pay for the ride with my company credit card as I do with other cab companies. When I didn't see a credit card reader, I asked the driver if he took credit cards. If he said no, then I would've found another way to get to the airport. He said, yes, but he didn't seem to happy about it. Even after I got in the cab, he asked me to go to an ATM first.\n\nThen, he said that he didn't have enough gas to get across town and needed to go the gas station. At that point, I got concerned about running late. He assured me that we had enough time. Then, the driver gets out of the cab and leaves the meter running. When I yell out of the door about turning the meter off, he responds ""You can turn it off"". Maybe the idea of hiring a cab has changed, but I'm pretty sure I'm paying HIM for the ride. I don't expect to have to do any work, so I made him turn the meter off.\n\nHe says he'll charge me a flat rate to the airport and I ask how much. He says ""$50"". Keep in mind at this point, he still hasn't gone into the gas station to pay for any gas. At that point, I realize that $50 is way more than what I normally pay for a ride to the airport from where I was coming from - even with a 20% tip. I tell him that I'll give him $40. He agrees and goes to pay for the gas.\n\nWhen he comes out, he decides he doesn't want to take me anymore and calls for another cab. He still hasn't pumped any gas yet. At that point, I got pissed off and got out of the cab so I can walk 2 blocks back to my car to drive myself. As I'm pulling my bags out of the trunk, he's wasting my time trying to get me to stay and wait for the other cab, which was about half a mile to a mile away. Even if the cab was around the corner, there's no way I'm giving my business to a cab company like this.\n\nAt the end, I barely made it in time for my flight. I would much rather ride SEPTA than give $1 to Germantown Cab.

0
★☆☆☆☆

The one good thing I will say is that my driver arrived on time after setting up the ride the night before. After that, the entire trip to the airport was a complete disaster.\n\nSince this was a business trip that I was on, I wanted to pay for the ride with my company credit card as I do with other cab companies. When I didn't see a credit card reader, I asked the driver if he took credit cards. If he said no, then I would've found another way to get to the airport. He said, yes, but he didn't seem to happy about it. Even after I got in the cab, he asked me to go to an ATM first.\n\nThen, he said that he didn't have enough gas to get across town and needed to go the gas station. At that point, I got concerned about running late. He assured me that we had enough time. Then, the driver gets out of the cab and leaves the meter running. When I yell out of the door about turning the meter off, he responds ""You can turn it off"". Maybe the idea of hiring a cab has changed, but I'm pretty sure I'm paying HIM for the ride. I don't expect to have to do any work, so I made him turn the meter off.\n\nHe says he'll charge me a flat rate to the airport and I ask how much. He says ""$50"". Keep in mind at this point, he still hasn't gone into the gas station to pay for any gas. At that point, I realize that $50 is way more than what I normally pay for a ride to the airport from where I was coming from - even with a 20% tip. I tell him that I'll give him $40. He agrees and goes to pay for the gas.\n\nWhen he comes out, he decides he doesn't want to take me anymore and calls for another cab. He still hasn't pumped any gas yet. At that point, I got pissed off and got out of the cab so I can walk 2 blocks back to my car to drive myself. As I'm pulling my bags out of the trunk, he's wasting my time trying to get me to stay and wait for the other cab, which was about half a mile to a mile away. Even if the cab was around the corner, there's no way I'm giving my business to a cab company like this.\n\nAt the end, I barely made it in time for my flight. I would much rather ride SEPTA than give $1 to Germantown Cab.

.

Cabs are always late and the cabs reek of smoke. Worst of all, when I tried to call the company back to ask if the cab was still coming (1 hour LATE) the dispatch woman was AWFUL.\n\nShe called me OBNOXIOUS for calling to ask where my cab was, when it was supposed to arrive an hour ago. I have never had a customer service rep be so downright rude in my life and I can't believe she still has a job. When I told her that I had been waiting an hour and forty five minutes, she told me that I was wrong and hung up on me. The cab NEVER showed up. All in all, it was the most unprofessional experience I have ever had with a taxi service, EVER.\n\n\nDO NOT USE THIS CAB COMPANY!!!

0
★☆☆☆☆

Cabs are always late and the cabs reek of smoke. Worst of all, when I tried to call the company back to ask if the cab was still coming (1 hour LATE) the dispatch woman was AWFUL.\n\nShe called me OBNOXIOUS for calling to ask where my cab was, when it was supposed to arrive an hour ago. I have never had a customer service rep be so downright rude in my life and I can't believe she still has a job. When I told her that I had been waiting an hour and forty five minutes, she told me that I was wrong and hung up on me. The cab NEVER showed up. All in all, it was the most unprofessional experience I have ever had with a taxi service, EVER.\n\n\nDO NOT USE THIS CAB COMPANY!!!

.

Firstable, a girl on the phone was not very friendly. I asked if she could call me back when she could arrange a cab for me and she said ok, never called me back.\r\nA cab arrived in 30 mins, which was ok since I was told so, but the driver was smoking in the taxi while waiting us coming out of our house. The window were broken and we had to bear the smell of smoke all way.\r\nThis is not end of the story. I don't know if he did that to earn more money or just didn't know the way, but he kept going to wrong direction again and again and we stuck around our neighbor(Manayunk) for 30 min, while we needed to get to Center City within 30 min.\r\n\r\nCan't believe this happen before my very important business meeting. The guy should be fired.\r\n\r\nNEVER NEVER USE THIS COMPANY. if you don't have another choice, RATHER TAKE BUS OR TRAIN!!!!!!

0
★☆☆☆☆

Firstable, a girl on the phone was not very friendly. I asked if she could call me back when she could arrange a cab for me and she said ok, never called me back.\r\nA cab arrived in 30 mins, which was ok since I was told so, but the driver was smoking in the taxi while waiting us coming out of our house. The window were broken and we had to bear the smell of smoke all way.\r\nThis is not end of the story. I don't know if he did that to earn more money or just didn't know the way, but he kept going to wrong direction again and again and we stuck around our neighbor(Manayunk) for 30 min, while we needed to get to Center City within 30 min.\r\n\r\nCan't believe this happen before my very important business meeting. The guy should be fired.\r\n\r\nNEVER NEVER USE THIS COMPANY. if you don't have another choice, RATHER TAKE BUS OR TRAIN!!!!!!

.

I called for a cab and was told a half hour or less. 45 minutes later I called to see if a cab was on its way, and they hadn't even sent one out yet. a half hour after that, one showed up at my door. I live a mile away from them. The cab smelled like smoke. Don't use this service unless you don't have a specific time to be somewhere.

0
★☆☆☆☆

I called for a cab and was told a half hour or less. 45 minutes later I called to see if a cab was on its way, and they hadn't even sent one out yet. a half hour after that, one showed up at my door. I live a mile away from them. The cab smelled like smoke. Don't use this service unless you don't have a specific time to be somewhere.

.

I have been picked up by their service and have smelled alcohol on the driver. Also their dispatch operator is always rude.

0
★☆☆☆☆

I have been picked up by their service and have smelled alcohol on the driver. Also their dispatch operator is always rude.

.

Rude, late, horrible service from start to finish. Try someone else if possible. Philadelphia does not serve folks without a car well at all.

0
★☆☆☆☆

Rude, late, horrible service from start to finish. Try someone else if possible. Philadelphia does not serve folks without a car well at all.

.

I would like to say that this company is one of the best around. I changed from Main Line Cab, they are very rude people. Germantown Cab have the nicest drivers. I would highly recommend them and the are very quick +++++++++

2
★★★★★

I would like to say that this company is one of the best around. I changed from Main Line Cab, they are very rude people. Germantown Cab have the nicest drivers. I would highly recommend them and the are very quick +++++++++

.

I think they have some really good drivers, and the their current manager is really nice, but its hit or miss. Midday seems pretty bad.

1
★★★☆☆

I think they have some really good drivers, and the their current manager is really nice, but its hit or miss. Midday seems pretty bad.

Pros: Some times they are on time to the minute; nice drivers

Cons: Some times they take hours, and the divers seem lost

.

I can't believe this cab company is so ghetto I can't even find an e-mail address for them. They treat Germantown residents like trash, almost ensuring a cycle of poverty. Well, screw you, Germantown Cab! Most people who live in Germantown are decent people! You really have to step up your timeliness, dispatcher courtesy and attention to complaints. You're horrible! The only saving grace you have is your drivers. Once again, you had me waiting 25 minutes to get a cab. It's the reason I don't call you UNLESS I MUST! You're awful, awful, awful. Pick it up or lose more business.

1
★★☆☆☆

I can't believe this cab company is so ghetto I can't even find an e-mail address for them. They treat Germantown residents like trash, almost ensuring a cycle of poverty. Well, screw you, Germantown Cab! Most people who live in Germantown are decent people! You really have to step up your timeliness, dispatcher courtesy and attention to complaints. You're horrible! The only saving grace you have is your drivers. Once again, you had me waiting 25 minutes to get a cab. It's the reason I don't call you UNLESS I MUST! You're awful, awful, awful. Pick it up or lose more business.

Pros: Courteous, efficient drivers

Cons: HORRIBLE DISPATCHERS, LATE, LATE SERVICE

.

these cabs cannot pick up off the street outside of germantown unless its a reserved call they are not city certified drivers(no background checks) be carefull

0
★☆☆☆☆

these cabs cannot pick up off the street outside of germantown unless its a reserved call they are not city certified drivers(no background checks) be carefull

.

The driver arrived promptly and was friendly. He loaded and unloaded my bags for me without even being asked. The fares were much more affordable than many other transportation services. The driver didn't take the 'long way' to drag out the fare. (I have had quite a few of those taxi rides.)

3
★★★☆☆

The driver arrived promptly and was friendly. He loaded and unloaded my bags for me without even being asked. The fares were much more affordable than many other transportation services. The driver didn't take the 'long way' to drag out the fare. (I have had quite a few of those taxi rides.)

Was this review helpful to you?
Ratings_icons Ratings_icons

.

this my first and gonna be my only message i like this company everybody be complaining about the service well if you dont like it get a car ride the bus i personally like it cause some of the cab drivers are really cute they give you something to look at cab drivers should look good youll get more customers i was with a cab driver recently and o my god get more good looking cab drivers lol

2
★★★★★

this my first and gonna be my only message i like this company everybody be complaining about the service well if you dont like it get a car ride the bus i personally like it cause some of the cab drivers are really cute they give you something to look at cab drivers should look good youll get more customers i was with a cab driver recently and o my god get more good looking cab drivers lol

Pros: cab driver was fine

Cons: hate the cab love the driver

.

Do not use this cab if your (female) alone, the cab driver may be crazy!! I was thrown out, pushed ,punched, and had a milk shake thrown on me and then chased into an alley!! where I was able to hide and eventually get away, I called the company to report it and lets just say I am still on Hold........Run ,walk but whatever you do.do not use this company , You might in up in an alley Dead!!!!!!!!!

0
★☆☆☆☆

Do not use this cab if your (female) alone, the cab driver may be crazy!! I was thrown out, pushed ,punched, and had a milk shake thrown on me and then chased into an alley!! where I was able to hide and eventually get away, I called the company to report it and lets just say I am still on Hold........Run ,walk but whatever you do.do not use this company , You might in up in an alley Dead!!!!!!!!!

Cons: Everything!!!!

.

I waited for a cab over two hour and fourty seven minutes and I was at the er trying to get home at 1am on a Saturday night .The dispatcher said after the second callback after an hour and half wait the drivers do what they want and she don't have any control over that . The only way I received one was someone wald to Broad Street and flagged me one.The driver said it was never announced over the radio.It was four different fairs at the Einstein ER that evening all the way home I not once heard it announced. Now every time I talk to someone named April or Tisha I receive my cab in a timely fashion other than I wouldn't be able to rate this company.Weekends might be busy but us regular customers should be taken care of much better and the overnight dispatcher she could be a little more pleasant.

0
★☆☆☆☆

I waited for a cab over two hour and fourty seven minutes and I was at the er trying to get home at 1am on a Saturday night .The dispatcher said after the second callback after an hour and half wait the drivers do what they want and she don't have any control over that . The only way I received one was someone wald to Broad Street and flagged me one.The driver said it was never announced over the radio.It was four different fairs at the Einstein ER that evening all the way home I not once heard it announced. Now every time I talk to someone named April or Tisha I receive my cab in a timely fashion other than I wouldn't be able to rate this company.Weekends might be busy but us regular customers should be taken care of much better and the overnight dispatcher she could be a little more pleasant.

Pros: Weekdays and drivers okay

Cons: Weekend operators and supervisor

.

POOR CUSTOMER SERVICE WELL THIS COMPANY IS THE WORST I CALLED FOR A CAB AT 6+AM THE CAB CAME TO MY HOME AT 9AM HONKING THE HORN WELL I WAS GOING TO THE AIRPORT MISSED MY FLIGHT SO I CALLED BACK TO TELL THEM I CANCELLED BECAUSE I MISSED MY FLIGHT THE OPERATER SAID OH WELL THATS NOT MY PROBLEM THEY DONT PAY ME ENOUGH TO MAKE YOR CAB COME ON TIME AND HUNG UP ON ME I HAVE NEVER IN MY LIFE SO RUDE SHE SHOULD BE FIRED I WILL NEVER USE THIS COMPANY AGAIN. THIS COMPANY SHOULD GO OUT OF BUSINESS.

0
★☆☆☆☆

POOR CUSTOMER SERVICE WELL THIS COMPANY IS THE WORST I CALLED FOR A CAB AT 6+AM THE CAB CAME TO MY HOME AT 9AM HONKING THE HORN WELL I WAS GOING TO THE AIRPORT MISSED MY FLIGHT SO I CALLED BACK TO TELL THEM I CANCELLED BECAUSE I MISSED MY FLIGHT THE OPERATER SAID OH WELL THATS NOT MY PROBLEM THEY DONT PAY ME ENOUGH TO MAKE YOR CAB COME ON TIME AND HUNG UP ON ME I HAVE NEVER IN MY LIFE SO RUDE SHE SHOULD BE FIRED I WILL NEVER USE THIS COMPANY AGAIN. THIS COMPANY SHOULD GO OUT OF BUSINESS.

Pros: THUMBS DOWN

Cons: DOWN

.

It was my first time using Germantown cab and I was so impressed with the service. From the beginning everything was above satisfactory. The operator was pleasant and very patient when I told her my pick-up address. Within 10 minutes my cab arrived and the driver was very nice and avoided traffic buy taking short cuts. I got to my destination on time. This was a great experience!!!

2
★★★★★

It was my first time using Germantown cab and I was so impressed with the service. From the beginning everything was above satisfactory. The operator was pleasant and very patient when I told her my pick-up address. Within 10 minutes my cab arrived and the driver was very nice and avoided traffic buy taking short cuts. I got to my destination on time. This was a great experience!!!

.

Not wanting to drink and drive, my friends and I called this company for a ride home from a bar on a Saturday night. We waited for over an hour and called back. We were then told 45 minutes. Needless to say they NEVER showed up. I was hung up on by 1 dispatcher and then again by the manager!! DO NOT call this cab company. They are rude, arrogant, and completely incompetent.

0
★☆☆☆☆

Not wanting to drink and drive, my friends and I called this company for a ride home from a bar on a Saturday night. We waited for over an hour and called back. We were then told 45 minutes. Needless to say they NEVER showed up. I was hung up on by 1 dispatcher and then again by the manager!! DO NOT call this cab company. They are rude, arrogant, and completely incompetent.

Pros: NOTHING

Cons: Never showed up

.

DO NOT USE THIS CAB COMPANY! If you need to catch a train or arrive somewhere on time, this is not the cab company for you. If you can/know of any other service, then use that. Not only is this company NEVER on time, they are RUDE and not accomidating. I have used this company many times, giving them ""another"" chance. I have been hung up on by the manager more than once. This company needs to be shut down unless new management is put in. Use 215-333-3333 or any other Phildalephia Company that you can find. But if you want good service, than Germantown Cab is NOT the place for you!

0
★☆☆☆☆

DO NOT USE THIS CAB COMPANY! If you need to catch a train or arrive somewhere on time, this is not the cab company for you. If you can/know of any other service, then use that. Not only is this company NEVER on time, they are RUDE and not accomidating. I have used this company many times, giving them ""another"" chance. I have been hung up on by the manager more than once. This company needs to be shut down unless new management is put in. Use 215-333-3333 or any other Phildalephia Company that you can find. But if you want good service, than Germantown Cab is NOT the place for you!

Cons: EVERYTHING

.

Incompetent. Called them one day ahead of time and they still arrived 30 minutes late. When I called to ask where the cab was, they kept saying it was only three minutes away every time I called and were rude on the phone--to include HANGING UP ON ME.

1
★★☆☆☆

Incompetent. Called them one day ahead of time and they still arrived 30 minutes late. When I called to ask where the cab was, they kept saying it was only three minutes away every time I called and were rude on the phone--to include HANGING UP ON ME.

Pros: Good cab company if you want to be left in the middle of nowhere and hung up on

Cons: Bad cab company if you want to be picked up on time and not hung up on

 

Wait, you're the expert.

If you've been to or used Germantown Cab Co Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review