The Pet Store

★★☆☆☆
  • 1710 Lincoln Way E 18

    Chambersburg, PA 17202

    Map & Directions
  • 717-263-6161

2.0 3
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We purchased an English bull dog from this store. We were not told until after we had paid for the dog that the papers were not available for him, but they would mail them to us as soon as the person they bought him from sent them to the store. We waited more than a month for the papers and they did not come. I called the store and they said this particular supplier often did not send the paperwork with the animals (sent up all sorts of flags! since we have heard so much about puppy mills in PA). The "manager," if that is indeed with whom I was speaking, said that she would contact him and get the paperwork. Several weeks later I called again and she said she had the paperwork but we would have to come to the store (over 70 miles from my house one way) to pick it up. I told her that that was not what we had been told when we purchased the dog, that we were told it would be mailed to us. She said it was "company policy" for it to be picked up. She became very rude, and made it perfectly clear that my business was not important to the store, they had plenty of other customers. About a month later I had my husband call and request the papers. Whoever he spoke with said they would mail the papers for him, but not for "your wife."

1
★☆☆☆☆

We purchased an English bull dog from this store. We were not told until after we had paid for the dog that the papers were not available for him, but they would mail them to us as soon as the person they bought him from sent them to the store. We waited more than a month for the papers and they did not come. I called the store and they said this particular supplier often did not send the paperwork with the animals (sent up all sorts of flags! since we have heard so much about puppy mills in PA). The "manager," if that is indeed with whom I was speaking, said that she would contact him and get the paperwork. Several weeks later I called again and she said she had the paperwork but we would have to come to the store (over 70 miles from my house one way) to pick it up. I told her that that was not what we had been told when we purchased the dog, that we were told it would be mailed to us. She said it was "company policy" for it to be picked up. She became very rude, and made it perfectly clear that my business was not important to the store, they had plenty of other customers. About a month later I had my husband call and request the papers. Whoever he spoke with said they would mail the papers for him, but not for "your wife."

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We love to go in and see all the animals. The staff is friendly. They are more than willing to bring the animals out to play even if you aren't looking to buy. Stop and see them

4
★★★★☆

We love to go in and see all the animals. The staff is friendly. They are more than willing to bring the animals out to play even if you aren't looking to buy. Stop and see them

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I purchased a chinchilla from this store on Tuesday, November 21, 2006. We were given a 48 hour warranty on the pet. On Thanksgiving Day, the 23rd, we rushed the chinchilla to a vet hospital near Washington, D.C. as we were told when we called numerous emergency veterinary hotlines. The veternarian told us that one of the health problems with the chinchilla was pre-existing and we should return the chinchilla to the pet store to receive a refund. When we tried to return the pet on the next business day, black friday, the managers told us that is wasn't their problem and there was nothing they could do. Needless to say, i am out over $250 and left with a string of obscene words on the tip of my tongue.

0
★☆☆☆☆

I purchased a chinchilla from this store on Tuesday, November 21, 2006. We were given a 48 hour warranty on the pet. On Thanksgiving Day, the 23rd, we rushed the chinchilla to a vet hospital near Washington, D.C. as we were told when we called numerous emergency veterinary hotlines. The veternarian told us that one of the health problems with the chinchilla was pre-existing and we should return the chinchilla to the pet store to receive a refund. When we tried to return the pet on the next business day, black friday, the managers told us that is wasn't their problem and there was nothing they could do. Needless to say, i am out over $250 and left with a string of obscene words on the tip of my tongue.

Pros: hmmm....

Cons: Return policy has fine print

 

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