Lancaster Chimney Sweeps

★☆☆☆☆

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The most awful experience I've ever had trying to have a scheduled service! They rescheduled 3 times and cancelled all three times for the following reasons:

1st scheduled appointment: Our van doesn't do too good in the snow(there was barely anything on the roads at the time of the appointment)

2nd scheduled appointment: There is probably snow on the roof and it will be too slippery(There wasn't any snow on the roof in a 10 foot radius because I had been burning the wood stove. They still wouldn't keep the appointment)

3rd scheduled appointment: The wind chill may be too cold to get on the roof(I asked if they were going to cancel because of the temperature. His response was; "we'll take it step by step and see if it warms up a but tomorrow at the appointment time." I said; "We know its going to be cold so are you going to show up or not?" He then asks me if I would like to cancel. I said; "We know what the temp is going to be so are you going to cancel or not tomorrow 20 minutes before like the other 2 times?" At this point, I told the guy; "Forget it, I will not work with an unprofessional company and will be calling a more reputable company.

It seems to me this is a one man show and he is just plain lazy without any professional business sense. I searched and found the same horrid review for Lancaster Chimney here: http://www.insiderpages.com/b/15244190750/lancaster-chimney-sweeps-lancaster

Do yourself a favor by saving your valuable time by NOT using this company. If this is ANY indication of how there work quality is, you do not want them cleaning your chimney for your family's safety!

1
★☆☆☆☆

The most awful experience I've ever had trying to have a scheduled service! They rescheduled 3 times and cancelled all three times for the following reasons:

1st scheduled appointment: Our van doesn't do too good in the snow(there was barely anything on the roads at the time of the appointment)

2nd scheduled appointment: There is probably snow on the roof and it will be too slippery(There wasn't any snow on the roof in a 10 foot radius because I had been burning the wood stove. They still wouldn't keep the appointment)

3rd scheduled appointment: The wind chill may be too cold to get on the roof(I asked if they were going to cancel because of the temperature. His response was; "we'll take it step by step and see if it warms up a but tomorrow at the appointment time." I said; "We know its going to be cold so are you going to show up or not?" He then asks me if I would like to cancel. I said; "We know what the temp is going to be so are you going to cancel or not tomorrow 20 minutes before like the other 2 times?" At this point, I told the guy; "Forget it, I will not work with an unprofessional company and will be calling a more reputable company.

It seems to me this is a one man show and he is just plain lazy without any professional business sense. I searched and found the same horrid review for Lancaster Chimney here: http://www.insiderpages.com/b/15244190750/lancaster-chimney-sweeps-lancaster

Do yourself a favor by saving your valuable time by NOT using this company. If this is ANY indication of how there work quality is, you do not want them cleaning your chimney for your family's safety!

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I called and set an appointment for a Saturday - they called on Friday and said they had an "emergency" and would be an hour later than promised. They never showed up and never had the courtesy to call - I wasted a whole day waiting for them! I left messages and three days later they still haven't called. Very unprofessional, unreliable and exhibits the worst in customer service. Perhaps it would be a reflection on their overall work. My recommendation: DO NOT USE THEM!

1
★☆☆☆☆

I called and set an appointment for a Saturday - they called on Friday and said they had an "emergency" and would be an hour later than promised. They never showed up and never had the courtesy to call - I wasted a whole day waiting for them! I left messages and three days later they still haven't called. Very unprofessional, unreliable and exhibits the worst in customer service. Perhaps it would be a reflection on their overall work. My recommendation: DO NOT USE THEM!

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