Sansom Cleaners

★★☆☆☆

About Sansom Cleaners

Personal Services

Personal Services
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Someone smokes cigarettes in there, and your clothes will be smelling like it once you pick them up. they will lie and tell you no one smokes there. but i hate cigarettes and i know what they smell like. so if you are looking for good service and no smells, dont ever go to samson cleaners. they also dont know what true professionalism is. Believe me it will be a waste of your time and money.

0
★☆☆☆☆

Someone smokes cigarettes in there, and your clothes will be smelling like it once you pick them up. they will lie and tell you no one smokes there. but i hate cigarettes and i know what they smell like. so if you are looking for good service and no smells, dont ever go to samson cleaners. they also dont know what true professionalism is. Believe me it will be a waste of your time and money.

Pros: no pros

Cons: 100% cons

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If I could give zero stars, I would. I brought 3 pairs of suit pants to be dry cleaned here and they all shrunk. I have had these pants dry cleaned numerous other times at other cleaners and never had a problem, but this time they came back shorter and tighter to the point that I cannot wear them anymore. I brought them back and asked for a refund of the dry cleaning charge to help defer the cost of having to bring them to another place to be re-altered to fit again. Not only did they refuse to give me a refund on the cleaning or even a discount, but the woman asked me if I had gotten fat. I told her it was unlikely that my pant size which has been constant for years changed over 10 days. I am not usually a person to complain, but the service provided at Sansom Cleaners was disrespectful and unacceptable.

0
★☆☆☆☆

If I could give zero stars, I would. I brought 3 pairs of suit pants to be dry cleaned here and they all shrunk. I have had these pants dry cleaned numerous other times at other cleaners and never had a problem, but this time they came back shorter and tighter to the point that I cannot wear them anymore. I brought them back and asked for a refund of the dry cleaning charge to help defer the cost of having to bring them to another place to be re-altered to fit again. Not only did they refuse to give me a refund on the cleaning or even a discount, but the woman asked me if I had gotten fat. I told her it was unlikely that my pant size which has been constant for years changed over 10 days. I am not usually a person to complain, but the service provided at Sansom Cleaners was disrespectful and unacceptable.

Pros: none

Cons: ruined my pants, unprofessional and disrepectful

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I went to Sansom Cleaners with two problems with a dress: 1) I needed alternations to a bridesmaid dress that a bridal store had ordered two sizes smaller than I had requested, and 2) I was at the end of my first trimester and my body wasn't getting any smaller. The tailor (who tells me she has 30 years of experience) looked concerned when I showed her the dress and told her it was too small, but then she turned the seams inside out to see how much fabric there was there and said it might be possible to fix. After I put the dress on and she pinned the dress for alternations, she seemed much more confident that the letting out I needed would be possible. Given her confidence, I brought out another dress I'd brought with me - one that used to fit perfectly on top, but my now-pregnant body was starting to fill it out somewhat uncomfortably. She quoted me reasonable prices for alterations, so I left both dresses with her. I came back a week and a half later (my choice of timing - it's possible she could have done it faster if I had asked), and both dresses fit perfectly. I am very happy with these alterations, and would definitely go back to Sansom Cleaners in the future.

2
★★★★★

I went to Sansom Cleaners with two problems with a dress: 1) I needed alternations to a bridesmaid dress that a bridal store had ordered two sizes smaller than I had requested, and 2) I was at the end of my first trimester and my body wasn't getting any smaller. The tailor (who tells me she has 30 years of experience) looked concerned when I showed her the dress and told her it was too small, but then she turned the seams inside out to see how much fabric there was there and said it might be possible to fix. After I put the dress on and she pinned the dress for alternations, she seemed much more confident that the letting out I needed would be possible. Given her confidence, I brought out another dress I'd brought with me - one that used to fit perfectly on top, but my now-pregnant body was starting to fill it out somewhat uncomfortably. She quoted me reasonable prices for alterations, so I left both dresses with her. I came back a week and a half later (my choice of timing - it's possible she could have done it faster if I had asked), and both dresses fit perfectly. I am very happy with these alterations, and would definitely go back to Sansom Cleaners in the future.

Pros: great alternations

Cons: none

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The cleaning is not good and the service is poor. They lost my suit for about a week, then located it, and then still made me pay for the cleaning!! (They did give me a small discount..which was negligble). Also, the cleaning was never great.

0
★☆☆☆☆

The cleaning is not good and the service is poor. They lost my suit for about a week, then located it, and then still made me pay for the cleaning!! (They did give me a small discount..which was negligble). Also, the cleaning was never great.

 

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