Off The Cuff

★★★☆☆

About Off The Cuff

Personal Services

Personal Services
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This is the worst service I have ever used - and the lady who works there is a crazy b****. She is rude, belligerent and a complete thief.

3
★★★★★

This is the worst service I have ever used - and the lady who works there is a crazy b****. She is rude, belligerent and a complete thief.

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I just called to ask the price for fixing a zipper. The woman that answered the phone said she had to see the zipper. I explained that I just wanted an estimate or price range. The woman completely flipped out on me, she told me to take

3
★★★★★

I just called to ask the price for fixing a zipper. The woman that answered the phone said she had to see the zipper. I explained that I just wanted an estimate or price range. The woman completely flipped out on me, she told me to take

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On January 31, 2010 I took pants to have a zipper put in and the lady charged me $15 dollars. When I received the pants back she had sewn the zipper to my pants so I couldn't step in my pants. Today 2/5/2010 I brought in the pants along with some other items to be cleaned and asked her could she just undo the thread so that I could put on my pants. I was late for work arguing with this lady because she refused to admit that she made a mistake. She said that she never sewn those pants and that she charges $20 for a zipper. First of all she asked me to leave a deposit when I wanted to get the zipper fixed so I paid in full. I came to pick up a coat after going there two mornings straight for a coat that she said would be ready in two days and the pants were ready. I didn't have the receipt for the pants so I signed a little black book she keeps. I reminded her that I signed the black book. She found my name and the original receipt and still proceeded to say that she was a professional and that she didn't put a zipper in those pants that they were another pair of pants and that I should go home and check because maybe I did this to my pants. All I wanted was for her to use something to unstitch my pants so that I can wear them. I really would like to speak to the owner. She was very irate this morning even with all the proof right there in front of her face.

0
★☆☆☆☆

On January 31, 2010 I took pants to have a zipper put in and the lady charged me $15 dollars. When I received the pants back she had sewn the zipper to my pants so I couldn't step in my pants. Today 2/5/2010 I brought in the pants along with some other items to be cleaned and asked her could she just undo the thread so that I could put on my pants. I was late for work arguing with this lady because she refused to admit that she made a mistake. She said that she never sewn those pants and that she charges $20 for a zipper. First of all she asked me to leave a deposit when I wanted to get the zipper fixed so I paid in full. I came to pick up a coat after going there two mornings straight for a coat that she said would be ready in two days and the pants were ready. I didn't have the receipt for the pants so I signed a little black book she keeps. I reminded her that I signed the black book. She found my name and the original receipt and still proceeded to say that she was a professional and that she didn't put a zipper in those pants that they were another pair of pants and that I should go home and check because maybe I did this to my pants. All I wanted was for her to use something to unstitch my pants so that I can wear them. I really would like to speak to the owner. She was very irate this morning even with all the proof right there in front of her face.

Pros: clean clothes very well

Cons: front desk lady

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I had my goose down jacket cleaned here and after I picked up my jacket I noticed there were feathers flying all around me. I looked to see why and there was this saftey pin stuck on my right arm pit section covering up a big hole (2~3 inches) that wasn't there before. I mean come on. Putting a safety pin in your armpit to cover up a big hole and not telling you about it. You should at least tell me about it. The pin could've been undone and someone could've gotten hurt.

I went back of course and asked them why they didn't tell me about the fact that they put this pin in my jacket to cover up a hole that was obviously made during the cleaning process. She initially said that she didn't know but I continued to tell her that it wasn't there before. Then she called someone on the phone and verified that the pin was put in by someone who was working there. I asked her for a refund and it to be fixed and she said that it was not her responsibility. She then refused to fix it for free and told me that I would have to pay a price. I was out of words and said that's fine and told her I would report this incident to the Better Business Bureau in Philadelphia.

It was then that she finally took my jacket and started to stitch it up. She was mumbling something constantly while doing this and sighing and was in this constant state of frustration. She did not apologize ONCE for what had happened to my jacket.

I got my jacket back. The stitch wasn't perfect but it was fine for me. As long as there are't feathers all around me. I didn't want to pursue a refund because I was emotionally exhausted. I will never go back to this place again and I am only writing a review here because I think people should know the unprofessional way they do business here.

0
★☆☆☆☆

I had my goose down jacket cleaned here and after I picked up my jacket I noticed there were feathers flying all around me. I looked to see why and there was this saftey pin stuck on my right arm pit section covering up a big hole (2~3 inches) that wasn't there before. I mean come on. Putting a safety pin in your armpit to cover up a big hole and not telling you about it. You should at least tell me about it. The pin could've been undone and someone could've gotten hurt.

I went back of course and asked them why they didn't tell me about the fact that they put this pin in my jacket to cover up a hole that was obviously made during the cleaning process. She initially said that she didn't know but I continued to tell her that it wasn't there before. Then she called someone on the phone and verified that the pin was put in by someone who was working there. I asked her for a refund and it to be fixed and she said that it was not her responsibility. She then refused to fix it for free and told me that I would have to pay a price. I was out of words and said that's fine and told her I would report this incident to the Better Business Bureau in Philadelphia.

It was then that she finally took my jacket and started to stitch it up. She was mumbling something constantly while doing this and sighing and was in this constant state of frustration. She did not apologize ONCE for what had happened to my jacket.

I got my jacket back. The stitch wasn't perfect but it was fine for me. As long as there are't feathers all around me. I didn't want to pursue a refund because I was emotionally exhausted. I will never go back to this place again and I am only writing a review here because I think people should know the unprofessional way they do business here.

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I've read the other reviews here, and I was totally surprised by them. I love Off the Cuff -- best tailoring I've ever had, and the woman who works there has been nothing but warm and friendly with me. She's done everything from regular dry cleaning to shortening a pair of jeans to taking in my wedding dress for me, and the work has been superior every time. I've also recommended her to several friends, and they've all had positive experiences. She always quotes me a price that I've found reasonable for the fantastic quality of her work, and never has she laughed at me or mocked me or given me misleading information. I won't go to anyone *but* Off the Cuff!

2
★★★★★

I've read the other reviews here, and I was totally surprised by them. I love Off the Cuff -- best tailoring I've ever had, and the woman who works there has been nothing but warm and friendly with me. She's done everything from regular dry cleaning to shortening a pair of jeans to taking in my wedding dress for me, and the work has been superior every time. I've also recommended her to several friends, and they've all had positive experiences. She always quotes me a price that I've found reasonable for the fantastic quality of her work, and never has she laughed at me or mocked me or given me misleading information. I won't go to anyone *but* Off the Cuff!

Pros: Great service, excellent workmanship

Cons: Can't think of any

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I'm a messy eater so, of course, I get all kinds of coffee and pasta drops on my white shirts. This place is the best for getting out pesky stains. They are always quick and prices are fair. Ask for a discount and they'll give you one!

5
★★★★★

I'm a messy eater so, of course, I get all kinds of coffee and pasta drops on my white shirts. This place is the best for getting out pesky stains. They are always quick and prices are fair. Ask for a discount and they'll give you one!

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I read the other reviews and disagree completely. I have been coming to this cleaners since they originally opened and had numerous items of clothing tailored and cleaned. I've never had a problem and I think the woman that works there is hilarious and sweet. I have recommended Off the Cuff to a bunch of people and every single person agrees that this is th best cleaners and tailor in town. I highly recommend it!

2
★★★★★

I read the other reviews and disagree completely. I have been coming to this cleaners since they originally opened and had numerous items of clothing tailored and cleaned. I've never had a problem and I think the woman that works there is hilarious and sweet. I have recommended Off the Cuff to a bunch of people and every single person agrees that this is th best cleaners and tailor in town. I highly recommend it!

Pros: Wonderful professional tailoring

Cons: Can't think of any cons

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If they claim same day service, then they should provide same day service. The woman working was incredibly rude and belligerent. And she also seemed drunk?

0
★☆☆☆☆

If they claim same day service, then they should provide same day service. The woman working was incredibly rude and belligerent. And she also seemed drunk?

Cons: Bad service

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The lady was very rude, she literally scolded me for turning in one of my shirts with some lint on it, she said i'd have to take the lint off my clothes before I bring it the next time or she was gonna charge me extra for it. Does she really run a cleaner service or a disciplinary institution??? There is definitely not going to be another time for me!

0
★☆☆☆☆

The lady was very rude, she literally scolded me for turning in one of my shirts with some lint on it, she said i'd have to take the lint off my clothes before I bring it the next time or she was gonna charge me extra for it. Does she really run a cleaner service or a disciplinary institution??? There is definitely not going to be another time for me!

Pros: none

Cons: rude & unprofessional service. Not very clean clothes either.

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I needed alterations on a gown and she wouldn't quote me a price, instead asking me how much was the job worth to me. When I finally offered a price, she laughed in my face and said she wouldn't do it for less than several times my quoted price. Fortunately, I went to Bobby Schorr's tailor (422 S 2ND St) in Old City - they did it for only $25 more than the price I quoted her!! And they did a fabulous job and quickly too. I wouldn't recommend this woman. I would recommend Bobby Schorr if you have a complicated tailoring job.

0
★☆☆☆☆

I needed alterations on a gown and she wouldn't quote me a price, instead asking me how much was the job worth to me. When I finally offered a price, she laughed in my face and said she wouldn't do it for less than several times my quoted price. Fortunately, I went to Bobby Schorr's tailor (422 S 2ND St) in Old City - they did it for only $25 more than the price I quoted her!! And they did a fabulous job and quickly too. I wouldn't recommend this woman. I would recommend Bobby Schorr if you have a complicated tailoring job.

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Not only did they "lose" my black turtle neck sweater, but they never even apologized! The woman actually blamed me for being late in retrieving the article. She said if I came earlier, I would be able to find out about it earlier!

1
★★★☆☆

Not only did they "lose" my black turtle neck sweater, but they never even apologized! The woman actually blamed me for being late in retrieving the article. She said if I came earlier, I would be able to find out about it earlier!

Pros: NONE

Cons: Everything you can imagin a dry cleaner can do wrong.

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Have used Off the Cuff twice now and have been satisified both times.

1
★★★☆☆

Have used Off the Cuff twice now and have been satisified both times.

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this summer i had a suit i needed cleaned same-day for an unexpected job interview. i was told to come back at 4 pm. i came back at 4 and the shop was closed! i came the next day to get my things and asked why she was closed at 4 the previous day. she told me she closes at 2 in the summer! then why did she tell me to come back at 4?
unfortunately she is the only dry cleaner in university city and i had no choice but to try her again today. i got another unexpected interview and asked for same-day service. she laughed at me and told me the earliest i could get them would be the next day. then why bother to advertise same-day service in the window?
i don't care how hard-up i am for a dry cleaner, i'll never go here again.

0
★☆☆☆☆

this summer i had a suit i needed cleaned same-day for an unexpected job interview. i was told to come back at 4 pm. i came back at 4 and the shop was closed! i came the next day to get my things and asked why she was closed at 4 the previous day. she told me she closes at 2 in the summer! then why did she tell me to come back at 4?
unfortunately she is the only dry cleaner in university city and i had no choice but to try her again today. i got another unexpected interview and asked for same-day service. she laughed at me and told me the earliest i could get them would be the next day. then why bother to advertise same-day service in the window?
i don't care how hard-up i am for a dry cleaner, i'll never go here again.

Pros: nothing

Cons: overpriced, slow, rude

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My coat originally had a hood with really nice soft light fur, but one third of the fur was burned!

The pocket of my another coat was ripped and the left side of the coat was worn down. I asked the owner to fix the coat. She laughed and replied that I should pay for the repairs. Only after I said that I would post this story on the web did she finally agree to fix my coat. She just fixed the pocket but didn't repair the left side of the coat.

I waited FOUR MONTHS to fix the hood, they had
attached COMPLETELY DIFFERENT and INFERIOR fur to my hood.

This was one of the worst consumer experiences I ever had, and the owner was one of the rudest people I ever met. I strongly, strongly recommend against going to Off The Cuff.

0
★☆☆☆☆

My coat originally had a hood with really nice soft light fur, but one third of the fur was burned!

The pocket of my another coat was ripped and the left side of the coat was worn down. I asked the owner to fix the coat. She laughed and replied that I should pay for the repairs. Only after I said that I would post this story on the web did she finally agree to fix my coat. She just fixed the pocket but didn't repair the left side of the coat.

I waited FOUR MONTHS to fix the hood, they had
attached COMPLETELY DIFFERENT and INFERIOR fur to my hood.

This was one of the worst consumer experiences I ever had, and the owner was one of the rudest people I ever met. I strongly, strongly recommend against going to Off The Cuff.

Cons: , really really rude, really bad service

 

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