Phoenix Salon and Spa

I had a GREAT haircut from Sherry. I also recevied a wonderful massage from Dion. I can't wait to go back!

Pros: Great service, friendly atmosphere

Cons: none

Posted 07/26/09

1. Staff is rude. 2. You have to pray they don't assign you to the someone who doesn't know what the hell they're doing. 3. Overpriced when you look at the level of service and lack of expertise.

Pros: the place looks nice

Cons: Clueless staff

Posted 07/23/09

I have been going to see Sherry for my hair- both highlights and cutting- for many years. She just moved to the Phoenix from her other hair salon and I hope the owners there realize how lucky they are that they have Sherry. She is so talented and so nice and I was nervous to make the switch but am so neurotic and selfish about my hair, I wasn't willing to take a risk and try someone new. I went to the Phoenix for the first time and it is really nice and really convenient to my office. It is actually easier for me to get to. Her prices are the same as what I used to pay and I was nervous about that too because some of the reviews say it is more expensive than they wanted to pay. I had a good experience and I am glad I was able to find Sherry again.

Pros: sherry and her talent with hair

Posted 06/21/09

I JUST HAD THE BEST RAINY DAY, THOUGH I DID
BOOK WEEKS IN ADVANCE AND ITS RAINING I REALLY FELT LIKE I FOUND AN OASIS IN THE CITY TODAY. I WAS GREATED PROPERLY AND PAMPERED THE WAY I NEEDED . THANKS FOR MAKING ME A PHOENIX

Pros: VALET PARKING AT THE DOOR

Cons: HAD TO BOOK THREE WEEKS IN ADVANCE

Posted 06/17/09

I had a wonderful experience after a short stay in there lobby, Where I was asked if I wanted coffee or tea. Then I was swooped in to the back to be pampered with all my scheduled treatments. I loved the service and the girls. Just make sure to book your appointments in advance so you can enjoy yourself.
I preffered the spa treatment but the manicure area seams to always be busy. love this place but bring your check book.

Pros: Clean,Friendly,and Relaxing

Cons: location wish it was closer

Posted 06/17/09

Easily the worst spa I've been to in Philadelphia. Most of these "glowing" reviews were probably written by the staff. Apparently, some of these folks think working in an "upscale" scale, somehow gives them the right to be rude snobs. Get over yourselves, you work in a spa for a living, and take a class in customer service 101.

Pros: clean

Cons: everything else

Posted 05/16/09

I had been given a gift certificate to the "best salon in town" but the colorist/stylist was un professional. wanted me to pick my hair color from a chart, I could do that in CVS. She used a razor on my hair and it feels terrible. Didn't bring me coffee had to ask another customer for a magazine Then when I went to the counter to pay and the bill was $165 I was shocked she wasn't a top stylist
I was looking for ward to my treat but left feeling very disappointed

Cons: service not worth the money

Posted 04/22/09

I just returned from a trip to the Phoenix salon and spa where I got my hair cut and colored from Bruce. He did a great job on my highlights and cut. He listened to what I wanted done and did exactly that.
The only thing I was disappointed with was the price. Talk about sticker shock! My bill came to just under $300! He recommended I try some express color for 7 minutes which is a dye applied only to the roots which I could have done without, which in turn those 7 minutes cost me $70! When I called the salon to find out about pricing they just told me his highlights start at $135 and could not give me any more info. Needless to say they were a bit more.
I would recommend Bruce if you don't mind spending the money because my hair does look good. But if its not in your budget beware.

Pros: professionalism, great cut and color

Cons: expensive!

Posted 03/16/09

I'm extremely disappointed after visiting Phoenix Salon two weeks ago. I booked a hair cut, they did not let me choose the stylist I wanted although I was a new client. And I came in 10 minutes early and wasn't seen until 20 mins after my appointment. The haircut was way over priced for the quality, and for a regular stylist. Would not accommodate for my concerns. Would not recommend this salon to anyone.

Pros: Nice atmosphere, and cheap valet parking

Cons: rude staff, overpriced, does not care about client

Posted 03/09/09

Best massage ever. She even took some extra time which was very nice.

Posted 03/01/09

Bruce has been doing my hair for 7 years and i couldnt ask for anyone better. He is the best person to have ever colored and cut my hair. Everywhere I go people always say, "i love your hair color." I would refer anyone to him. I believe that he makes me look a lot younger than I am. I was picked for one of his hair shows since my hair always looks so good. I can't say enough about Bruce, I just LOVE HIM!

Posted 01/24/09

I know it sounds exaggerated when I say "the best ever" but in this case it is true and I wanted to share my experience with Augustine at the Phoenix. I was looking for a deep tissue massage as I never bother to book anything like a swedish massage. For me, massage is therapeutic and there is no reason to have one unless you are looking for body work that will make a difference in how you feel. Any swedish massage I have ever had was a waste of time and money.

I am also savvy enough to know that a real deep tissue massage isn't always pleasant and doesn't necessarily feel good while it is happening. Augustine did the deepest work I have ever had, and while it did hurt while it was happening, I felt 100 p;rcent better when I left the Phoenix and I am now going to be a weekly client. I have been with him 3 times now and the difference is extreme. As an athlete, it is hard to grow old and still stay in shape enough to engage in the sports I enjoy. I expect Augustine will help me with this tough endeavor. If you have similar issues and can withstand the pressure he doals out, you should book with Augustine. By the way, he's an interesting person too with some interesting stories to tell.

Pros: Deep Tissue Massage

Cons: none

Posted 01/14/09

I've had a few facials in my time(!) but it wasn't until Kim G was recommended to me by a friend who goes to Kim that I had the most exhilarating facial experience. It was virtually spiritual! Every pore in my face was thoroughly cleansed and my skin glowed as it was now able to breathe completely uninhibited having had all the pores freed by Kim's "magic" fingers. This young woman knows what she is doing! The skin on my face felt so invigorated. Kim, keep doing what you are doing! I'm totally hooked and I'll be returning to you again and again. You have a client for life in me! Bravo to you, Kim! Ten stars to Kim. You earned every, single one of them!

Pros: KIM G

Cons: No cons whatsoever!

Posted 12/14/08

Since coming to Phoenix Salon and Spa I have found the service impeccable. I appreciate the phone calls to remind me of my appointments not to mention the low parking fee when I drive down there. I have my hair cut and colored by Bruce Dubois who is extraordinarlly exceptional. He is truly professional, down to earth, and highly respected in his field.

Pros: Bruce Dubois

Posted 11/03/08

I just returned from my appointment at Phoenix Salon and am TRILLED! I decided to cut my hair and donate it to Locks of Love. Based on recommendations from Citysearch I decided to go to Phoenix and let Jillian cut my hair. I was impressed from the moment I walked in the door (from the friendly receptionist to the tea and calm atmosphere). Jillian took the time to discuss my hair cut and since i was getting a lot cut off (over 10 inches to donate to Locks of Love) really appreciated her taking this time. She did a wonderful job with the cut and styling. It was a great experience and I highly recommend Phoenix and Jillian. Great salon, great stylist, and great cut...

Pros: Stylist (Jillian), atmosphere/ambience, valet parking

Posted 10/21/08

My daughter and I recently visited the Phoenix for her back to school and my back to work beauty essentials. Bruce DuBois as always provided us with an excellent cut and highlights. I always receive many compliments after my visits with him. The staff is very professional and friendly and the door to door valet service can't be beat for the price. The environment is truly "spa like" and relaxing and you feel the unique experience of a total beauty treatment. I would recommend this salon without reservation as it is an enjoyable experience to meet your beauty needs.

Pros: atmosphere, parking, skilled professional service

Posted 09/26/08

This was the absolute best salon experience i`ve ever had! my stylist,ANGELA, was the BEST! would highly reccomemend her, she took my fried.over-processed blonde hair and turned it into pure silk & the most beautiful dark blonde hair color coul`ve imagine. I was expecting rudeness and elitism.But only encountered professionalism and kindness. "you get what you pay for! (and it`s positively worth every penny) If you`re looking for the best, look no further. Call the phoenix and ask for ANGELA she is the BEST!!!

Pros: Great service & $6 parking

Posted 09/08/08

Hands down Bruce is thee best colorist and stylist I have ever known in 45 years!!
I will only trust Bruce with my color and cut. I have been a client since 1990, and I will continue to be a loyal follower of Bruce. I travel 3 hours round-trip and every time Bruce exceeds my expectations. He goes above and beyond taking care of me- in every way, always making sure I have every need taken care of and am comfortable. His customer service is excellent and his retail recommendations are always exactly what I seem to need. Bruce knows beauty: hands down.

Posted 08/22/08

I've been going to the Phoenix for over 3 years & every single time is a pleasant one. The service @ the salon is exceptional. Their stylists are top notch. I highly recommend Jenny, she is extremely talented w/ her scissors, honest & sweet! Every time I walk out of the salon people stop me in the streets to compliment my hair. If you are looking for quality minus the pretentious attitudes = The Phoenix is the spot for you...

Pros: exceptional service, valet parking $6.00, ambience, all around excellence...

Posted 08/20/08

I have been with Bruce for a long time. You could not find a better colorist. His cuts are great and he is easy to work with. His suggestions on product are right on the mark. He keeps up to date on all the new processes and products. The Phoenix is very lucky to have him. I also enjoy the salon itself. Friendly, but not intrusive. All around 5 star experience every time I go.

Posted 08/05/08

Bruce is God's gift to hair. Genius level cuts and color with none of the attitude. Truly wonderful. I haven't had a cut this superb since I used to go back and forth to NYC to go to a man who apprenticed with Kenneth, who used to cut Jackie Kennedy-Onassis' hair (Phillip Moysen may you rest in peace). Also check out Cati for pedicures. Your feet will thank you for it. The entire place is an attitude-free zone, which is so refreshing in a spa. A wonderful thing that they have is a private room for people who may have special needs and wish to have their work done away from the eyes of others. All around an A+++++.

Posted 08/02/08

I recently was told about a great hairstylist in center city named Carlos at the Phoenix salon and spa who has won many awards. I made a appointment for highlites and the brazilian hair treatment. HE is truly amazing my boyfriend loved my hair. The brazilian hair treatment has made my curly hair easier to dry and no frizz. I LOVE MY NEW STYLIST CARLOS. he also told me to see Cati she has won best of philly PEDICURIST.Carlos LOVE, LOVE the PHOENIX Salon and Spa excellent service great products CARLOS is truly BEST OF PHILLY . also featured best of hairstylist inPHILADELPHIA AT AOL

Posted 08/01/08

Super colorist/stylist Bruce Dubois, formerly of Toppers, is putting his stamp on the "new" Phoenix. His is a great combo of dependable hair styling skills and creativity.

Pros: ambience (friendly competent staff), parking, service, promptness

Cons: only the usual one of having to pay for what you get -- which is well worth it.

Posted 07/29/08

Bruce is so talented. I receive so many compliments on my cut and color. More than I have ever received. He really knows how to have vision into what will fit best for his client.

Posted 07/26/08

I have been going to the Phoenix for almost 4 years now, I love the atmosphere there and everyone is friendly!! Janine colors and cuts my hair and recently she told me about this new treatment they have called the keratin rx treatment, its like a straightener that is, good for your hair!!! After hearing about it and asking tons of questions about hair damage, (my hair is really blonde and frizzy) I decided to try it. It is pricey, 300.00 for the service but if you call, Janine might have specials on it. Well, I LOVE my hair!!!!, and my boyfriend loves that it doesn't take me forever to get ready anymore!. This stuff is the best!. If you have frizzy hair you will love it too!! And you can do it the same day as color.

Pros: Janine, Friendly, valet parking for 6$

Cons: none

Posted 07/22/08

I've been going to Shannon at the Phoenix for over a year now. After every visit I always think about writing a review, but until this time, just haven't had an opportunity. I have had my hair done at some of the top salons both in Philadelphia and NY, and can say that Shannon is an absolute find. I have never left the salon without loving my hair color - I get compliments continually. Her cutting is also amazing. I would definitely recommend her to anyone looking for a new stylist!

Posted 06/15/08

I had a 90 minute massage yesterday afternoon with Ike at the Phoenix and it was wonderful. I had been experiencing some shoulder and neck pain stemming from a neck injury from several years ago, and had been a little tentative about having someone work on me with my fragile state. I explained that I did not want any work done near my neck but wanted a full body deep tisse massage to relax me and to loosen up the other muscles that have gotten tight from living with the pain. Ike was great! He was very careful about doing anything that might aggravate my condition. The massage for my shoulders really helped, as well as with my lumbar spine area. He completely stayed away from my cervical spine as I had requested. He worked on my arms and legs, hands and feet. He then spent quite a bit of time doing some relexology work on my feet which was awesome. I fell asleep during part of this it was so relaxing.

I also mentioned that I was suffering from PMS and he worked on some specific pressure point areas targeted for PMS and hot flashes. I had never heard of this before and had not enjoyed pressure point work before as I thought it had hurt. This did not hurt and seemed to work well, and now I am thinking about making this a monthly routine.

He ended the session with some very relaxing words that put me into a state of relaxation I don't remember ever being in. I was told to imagine a pink light entering my body one area at a time, and when he was finished, I felt wonderful. There was a sound of water flowing and some beautiful music in the background. There was nothing uncomfortable about being massaged by a man either, and everything was very professional. This therapist is really knowledgable about his technique and I am looking forward to my next session with Ike.

Pros: massage and reflexology

Posted 06/04/08

I was not thrilled with my same old look so I went to the Phoenix for my color and was booked with Bruce who the booking desk told me was one of the best hair colorists in Philadelphia. They were right and he lived true to their word. Not only does my color look better than ever, but it was done in less time than I have ever spent. While Bruce's prices are expensive compared to some, iI feel that you get what you pay for and it is worth every penny since I look great and my hair will need less maintenance over the next year or so. Bruce used some kind of "express" color application to do my roots (this took only 5 minutes and I just layed with my head over the sink, as opposed to my usual singel process time which seems forever!) and then he proceeded to do my hightlights and lowlights.

I had asked for a sunny summer look and to go a little blonder than usual just for these few months. I also wanted some contrast that I didn't have before. It looks fabulous! His co-worker, Alex also did a great job with my styling and drying and was as pleasant as could be. When she washed my hair and applied a protein conditioner, I didn't want her to stop as the massage felt so very good. The salon is beautiful, the people are nice, and the valet parking is a plus since I was driving into town and planning to spend the whole day on my hair. I ended up having some nice extra time to do shopping and enjoy the beautiful day. I can't say enough about Bruce or about the Phoenix and was happy to write this review on behalf of Bruce to share my experience.

Pros: very professional color applications, nice people working there and seems like a "team" place

Cons: none

Posted 06/03/08

I've been going to Kim for over two years and I highly recommend her for facials and waxing. While bikini waxes are never painless, Kim works fast and is easy to talk to, so the time goes by quickly. She also whipped my overplucked eyebrows back into shape.
Kim also does amazing facials, especially the purification facial. I swear there was not a single blackhead on my nose when she was finished. Even my husband commented on how bright my skin looked. Kim also suggests quality products and I never feel pressure to buy anything. I trust her recommendations and have never been disappointed.
I also get my haircut by Janine who does a great job managing my disobedient curly hair.
I have always been happy with the services at the Phoenix--5 stars from me!

Posted 04/24/08

I had a wonderful experience! First of all, they were able to push back my appointment at the last minute when I got stuck in traffic! When I finally got there, tired and cranky, the reception staff was welcoming and offerred me refreshments while I relaxed on a very comfy sofa. I had a massage with Ike and he was amazing. Before we started, he identified what was ailing me, and customized a massage just for me. I had a combination of Swedish and Deep tissue massage, stretching and guided meditation. He was soothing and gentle, but precise and professional. I left feeling like a million bucks. I would highly recommend him and the Phoenix to everyone.

Pros: great staff, clean and comfortable, parking validation, respectful of my time

Posted 04/23/08

I have tried a number of places since moving to Philly two years ago, and Kim is the only one for whom I would take time out of my crazy day to review on this website, in the hopes that more people go and see her. I've been twice now and each time she listened to all of my concerns and took them into account, instead of brushing them aside and doing her own thing.
The second time I really needed a new cleanser because my routine just wasn't working. She didn't push products on me; she recommended one new cleanser as per my request, and it works great. My skin looks so much better after seeing her. I would recommend her to anyone!

Posted 04/14/08

I had 2 vibraderm facials here with Ali and after the second one, have never gone back. My first complaint is that I let them know that I would be using the 10% coupon from citysearch when I booked my first appointment and the receptionist confirmed that it was noted in their system, but it was never honored. I forgot to mention the discount when paying for my first facial and subsequently emailed the spa the same afternoon, but no one ever responded. The first facial itself was good, prompting me to return despite the discount error. I brought up the issue at my second appointment but was told that I could only use the discount on my first visit. Not wanting to argue, I just let it go. Second complaint: Ali is very nice, but I left the treatment table after the second facial with a face COVERED in clay. I understand that it is dark in the treatment room, but there was a significant amount of the clay mask that she used left on my face. It's a good thing I had to use the bathroom afterwards and was able to painstakingly remove the residue with a dampened washcloth, otherwise I would have left the premises with a ton of white crud on my face. Third complaint: the receptionist who worked there at the time was unfriendly and barely acknowledged me and said thank you. My visits to Phoenix were just the beginning of my spa experiences (the first facial I had there was only the 2nd time I'd ever been to a spa), and I was actually naive enough to think "oh well, this is as good as it gets." Now I know what going to a spa is supposed to be like and recommend Eviama and Terme di Aroma over this place.

Pros: Easy access via public transportation, clean, relaxing facilities

Cons: Hard to find parking most of the time if you drive, unfriendly receptionist, DIY removal of products after facial

Posted 04/12/08

I recently had a Keratin Straightening Treatment with Angela at the Phoenix, who with the help of her assistant, Jill, spent several hours on my hair to cut down on my styling and drying time and to take out the frizzy dryness I always have had. While the treatment itself took more than 3 hours and cost me $350.00, I am so happy with the results. I now spend about 15 minutes drying my hair where I used to spend close to 45 minutes on a good day. I also spent more money on a weekly basis to get professional styling, and will save that money doing it myself. It was uncomfortable not being able to wash my hair for 3 days, or even to be able to tie it back in a ponytail or put it behind my ears, and taking a shower was a challenge, but the 3 days of suffering was well worth the result.

I had japanese straightening done several years ago at a salon in the suburbs, and was left with damaged looking hair, that while straight, looked awful and i couldn't wait to grow it out. Angela explains that this new Keratin treatment not only improves the quality and health of the hair, but is made of only organic ingredients. It looks and feels great, and several of my friends are planning to do the treatment before the summer so they don't have to worry about their hair. It also works on highlighted and colored hair with no problem, something that Japanese stratightening does not do and my prior stylist forgot to mention until after i complained about the damage.

I plan on having the treatment repeated before the summer, and will by that time forget how gross it was to not be able to wash my hair for 3 days. Kind of like having a baby, you do it again even though it was unpleasant because the result is worth it.

Pros: Keratin Straightening Treatment is great!, ease of styling now, can do it yourself

Cons: can't wash your hair for 3 days, only lasts for a few months

Posted 03/31/08

I would like to caveat this review with the fact that I went here a year ago. I am in the midst of looking for a new hairstylist because my girl is moving. Anyway - I was looking around citysearch and saw the Phoenix, show up at the top and it made me mad, because I had THE WORST highlights done here. They TOTALLY botched the job by pressing down on the foils and causing the color to run all over the darker sections, they tried to fix it but it still looked ridiculous (and since it was on the back of my head, my friend had to alert me as to how awful my hair looked). I spent $200+ for the highlights and a cut (way more than I have spent anywhere else in Philly). I have been getting highlights for 13 years, and this is by far the worst my hair ever looked. Another salon ended up fixing my highlights, because I don't trust this salon anymore.

Pros: atmosphere

Cons: talent

Posted 03/26/08

I was at Phoenix Salon and Spa this weekend for Locks of Love. Everyone at Phoenix was fantastic!! They dedicated their time and skills to take over 40 of us from long hair to short and fabulous. My stylist, Amelia, did an amazing job, and I would definitely recommend any one of the stylists that was there on Sunday. We all look beautiful!

Posted 03/10/08

I went to the Phoenix Salon and Day Spa over the weekend with a group to donate our long hair to Locks of Love. It was sad to part with my hair, (I donated 10 inches) but my stylist, Shannon, made sure that I got a great cut and that I was completely satisfied before I left. We had a wonderful time, and I am planning on switching from the salon I currently go to, and start going to the Phoenix! It's easily accessible from SEPTA, or if you want to drive, you can always park at 16th and Spring St, where it only cost $5!

Posted 03/09/08

The massage therapists at the Phoenix Salon and Spa have been such a help to me in the last several months and I need to share my experience. I have been to several of them as I am a Phoenix Condominium resident and have been suffering with a chronic herniated disc related pain cycle. I get down to the Salon/Spa whenever I can and book with whoever I can. The fact that they are open 7 days a week is helpful as is their location in the building.

Ike is wonderful for his deep tissue and energy work. By describing what he would be doing he was even able to get me to try the energy work despite the fact that I am usually the person in the yoga room who is looking around during the meditation time wondering what everyone is doing.

Krista is excellent for deep tissue and myofascial release work. I had been to another myofascial person in Paoli who was good but much rougher than Krista. She seems to understand how to do it without going uncomfortable deep. The release of the connective tissue surrounding the discs and spine have helped a lot. She even came to my condo one day when I was having an especially difficult time and worked on me there. She has a kind nature and is very talented.

Eric is also great. He has worked on me at least three times, doing deep tissue once and then doing Reike-- another experience I thought I would never have. During the session, he barely touched me, but I left the 90 minute app't feeling like my spine had been cleansed. The pain was gone, even if temporarily.

While I continue to struggle with my pain issues, and continue to seek advice of doctors, my goal is to avoid surgery and these massage therapists, in conjunction with my trigger acupuncturist, are helping me so far achieve my goal.

Pros: Talented and Knowledgable Massage Therapists, Relaxed Atmosphere

Posted 03/08/08

I was really excited for a new hair cut after growing my hair for over a year and a half to donate to Locks for Love. I was a little scared, however, to really cut off about 14 inches of hair, since I got attached to it as well as the ability to throw it up in a pony tail, etc. So I went with a group to the Pheonix hair salon and my stylist, Carlos, was absolutely wonderful! He worked with me to find a style that fit my face shape and really made me look beautiful. I'm happy for this whole new look as well as chance to help charity, and I think the Phenoix salon and spa is a great place to go to just feel renewed!

Posted 03/08/08

The staff donated their time and talent to cutting 40 plus heads of hair for Locks of Love in one day. It was an enjoyable and invigorating experience.

Posted 03/08/08

Great short haircut by Angela. Friendly service. Highly recommended! The lovely people at Phoenix Salon and Day spa offered their time and services to cut and style th hair of PCOM student's that donated to locks of love. The practically closed down the entire salon and worked for free! All of the stylists really cared about the end result even though they weren't getting paid.

Posted 03/08/08

Phoenix Salon participated in a "Locks of Love" event this past Sunday and many stylists, hair washers and staff dedicated their time, effort and talent to make this event a success. Not only did we all feel wonderful about giving our hair to a charitable organization for children and adults with all sorts of hair loss, but each stylist catered to us individually and with distinct skill and dedication. The event was extremely well run and I have to commend the owner for being so unselfish in donating her salon and her stylists for this valuable cause. I would definitely go to this salon in the future, not only for a hair cut, but also for all else that they are known for, massages, manicures and facials.. It is also in a great location and I recommend this salon to everyone.

Posted 03/08/08

My friend was the contact because she was the one who recommended me. It was only her second time and obviously my first, so how would either of us now about these "top stylist" charges when it was not mentioned on the phone. Had the price difference of each stylist been discussed and clarified over the phone, we would have found a different solution. I believe that a great way to solve this problem is to make charges c l e a r BEFORE the service is done so the customer does not feel tricked in the end. Like I stated before, it was a great cut, and that is why I paid the extra money because it was exactly what I asked for, but next time I would like to know before hand. And although this "top stylist" has great skill....customer service, friendliness as well as sociable skills are also wanted for this complete package of a top stylist. Whether the stylist is having a bad day or not, it should not be taken out on a paying customer. Like any salon and spa, it is all about the experience.

Pros: Great Cut

Cons: Unpredictable prices and rude staff

Posted 03/01/08

Jillian Anderson did a fabulous job. I LOVED MY HAIR!!! After having a horrible experience with other stylists, she put me at ease by taking time in explaining what she will do to get my hair healthy again, and her work supported her statements. Jamie washed my hair and I felt so relaxed as if I got a massage when I was done. The salon is very nice and I love the discounted valet parking.

Posted 02/21/08

I was just at the spa today for a facial. On the website it list the "Phoenix Facial" as $80.00. To my suprise when the very unfriendly host/cashier gave me my total after my facial and it was $95.00. I mentioned the website list the price as $80.00 and she said the price went up in the New Year for 2008 and that the price goes by years of experience for the facialist. Now, I have heard about that for a hairsytlist, but never a facialist. So bacially they can make up any price and don't tell you it until the end of your service. Which is ridiculous!!

Secondly, my appointment was for 1:00 p.m. I was told to come 10 minutes early. I didn't even get called seen until 1:15 p.m. If you are going to charge top dollar, then you should be on time. Also my treatment was suppose to come with a paraffin hand treatment or eye treatment designed to refresh tired eyes, well it's doesn't. I asked about it when the host/cashier rang up my bill. She said no. I would not recommend this salon for the price.

The locks do not work in the locker room, so hopefully you don't mind dragging around your purse with you.

Overall, I would not recommend this place at all.

Pros: location

Cons: prices, rude host

Posted 01/24/08

If you are tired of pretentious hair stylists and feel like getting a hair cut is a chore that falls in the same category as doing laundry, schedule your next appointment with MIHO. She is big personality in a little package. Smart, fun, loves to debate topics, will always enjoy discussing the dynamics of family and will remember your boyfriend's or sister's names to ask about them. She gives the best blowdry and her cuts are fun and creative. Dont shy away from her though if you need something a little conservative, she can oblige! Her men's cuts are clean and designed to fit the client. This girl has a following of loyal clients that is continually growing; I am sincerely glad I found her.

Posted 12/11/07

I had a superb facial with Anne at the Phoenix Salon and Spa this week, and was noticing how great my skin looked over the weekend. Not only were my pores cleaned thoroughly, but I had a glow I haven't seen in a long time. Anne was funny, honest, mature, knowledgable, and skilled. Even when she was doing the extractions, she distracted me with her conversation and it did not hurt at all. Somehow, despite the fact that I needed a lot of extractions, the facial turned out to be relaxing. Her massage technique was excellent, and she made great use of the hour we spent together, never leaving me to just sit with lotion on my face. When I was having the product soak into my skin, she massaged my arms, hands and feet. She recommended the right products for me to take home, and I ended up buying a bunch of other stuff as well because everything was on sale for 20% off of the regualr price. I even got a candle that I love the smell of and some accessories for my hair. The Salon and Spa itself was clean and pretty and the employees and other clients were friendly and nice. I truly enjoyed my experience.

Pros: Relaxing facial, nice place, Anne

Cons: none I can think of

Posted 11/17/07

I have been trying to find a place in Philadelphia to get highlights and have been dissappointed everywhere I have gone. I was about to give up but decided to give it one more shot and tried out Phoenix and I'm so glad that I did! It is a little bit pricey, but not much more than most salons in the area, and the products they use and their staff are really unbeatable. Jillian is fantastic! My highlights look so natural and my hair feels healthier than ever. I highly recommend it.

Posted 10/13/07

I had a 90 minute deep tissue massage with Krista at the Phoenix last week, and walked out of the spa room thinking it was the best massage I have had since I can remember. While sometimes I do not let the massage therapist touch my head as i don't want to get my hair greasy or oily, this time I had scheduled a hair cut after my massage so I was OK with my head being touched. Krista started off the massage with an incredibly relaxing head massage and then focused on releasing the knots and tension in my shoulder area. I had asked her to focus on this, and that is what she did. She finished off with my lower back, legs, arms, hands, and then the bliss of an amazing foot massage. I felt like a new person............At the end, she instructed me to take some deep cleansing breaths, and this was a nice way to close the session. thanks Krista. I will be back.

Pros: Awesome Massage, Krista, Parking

Posted 10/07/07