Phoenix Salon and Spa

I travel for work 5 out 7 days therefore; my boyfriend purchased the Total Relaxation package gift . I was greeted with a pleasent smile from Toni at the front desk and could not believe how quiet the waiting area was. My stone therapy massage was awesome by Timonthy, while Theresa revived me with the herbal wrap. Ali was terrific, that was the best facial I had in years, and how could I forget the way my feet felt when Mylynn finished. And Hair, my look was so old and now I feel that I can do anything with the haircut by Angela. And to top it off my make up, Carlos introduced me to Nouba cosmetics that I had to have. Overall I truly enjoyed my day here, and it is true that you remember the people that changed the way you look to a fabulous YOU!

Pros: Discounted Parking, customer service, great hours

Cons: not in every city

Posted 04/13/06

I was at the Phoenix today for an event they hosted offering free make-overs by the artist that represents Nouba Cosmetics, and was so thrilled with the application I received that I bought all of the recommended products. I am hoping that I can apply the make-up the way the artist did, and will supplement my purchases as time goes by. I did want to try some new products and was happy to have the advice of a real make-up artist. While I had to wait a bit for my appointment, it was worth it.

Pros: Make-Up Artists, Special Events, Fun

Cons: Waiting time

Posted 04/12/06

My massage with Drew at the Phoenix was excellent, and I plan on being a regular customer. I have unfortunate problems with my back that have plagued me for several years. I know understand that regular massage and stretching can bring me some relief. It is a comfort to know that some massage therapists are tuned into the fact that some folks are not lucky enought to just come in for a relaxing massage and actually need some therapetic help. Drew is a plus in this category and I will be back.

Pros: skilled massage, availability, healthy tips

Posted 04/12/06

I had a very mediocre facial at the phoenix, despite all the great reviews and ratings it has received. Allthough I paid for the deep cleaning facial, all I got was exfoliation, moisturising mask and some heated-stone aromatherapy eye mask that smelled like rancid truffle butter. The girl who was doing it managed to get exfoliant in my eyes twice (and that is a very stinging and painful experience), and the extraction part consisted of her putting on rubber gloves, staring at my face and taking them off. To my knowledge, she did not involve telekinesis to purify my skin. And finally, almost half of the time was spent with her mixing up potions and masks.
Overall, not the best experience, especially given the price tag! You can get much better service in terms of both spa atmosphere and good cleansing elsewhere!

Pros: Clean

Cons: Unskilled, too expensive

Posted 04/11/06

I am very comfortable coming to this Salon for all my services. I have my hair done here, as well as my waxing, and there is never any level of uncomfortableness. The technicians are professional, and always prompt. I am happy to pay a little extra for the high level of professionalism and convenience to my office. The late hours during the week are also a plus. In fact, when I asked my stylist to stay a little later to accomodate me, there was not a problem.

Pros: great location, flexible hours, good services

Posted 04/10/06

dont care what people said about shannon, but i enjoy my day at the phoenix salon and spa.
She gave me an awesome job doing highlight, cut, and fancy blowdry. Rebecca, the girl doing my manicure so sweet, i like her. Ali for facial, i also get massage on my shoulder, so relaxing.
Nice experience. Love this place...They know what they are doing, trust me !

Pros: relaxing, good service

Cons: none

Posted 04/07/06

I received a gift card from my co-workers to the Phoenix which is right across the street from our offices, and decided to use it all at once and just treat myself to a full day of relaxation and beauty. My facial by Ali was terrific, my massage was out of this world, and my nails, hair and make-up topped it off. I bought several products from their make-up line, NOUBA, and received some good instruction on how to apply it. I look forward to my next birthday and hope to have friends that are so generous.

Pros: Make-Up lessons, super facials, gift cards

Posted 04/07/06

at the Phoenix. This is a clean, friendly, well-priced, serene hair salon and I would recommend it to anyone that is looking for a good haircut and color. I have not tried the other services, but they also have a great selection of shampoos and hair products for sale as well as some great gift items.

Pros: great hair services, good retail items, good prices

Posted 04/06/06

My haircolor has never looked better, and I am not sure how Jennie did it so thoroughly and so quickly. I looked great in the Salon, but when I went outside and saw it in the daylight, I was stunned. I have never been such a vibrant and exciting blonde, and I hope to get the same service the next time I go to the Phoenix.

Pros: great colorists, fast and easy, fair prices

Posted 04/05/06

Expecting a great spa and salon I went here and must say that it was not what i expected. I had hoped for great services and a friendly staff, was I got was a curt front desk,rushed services,poor massage, pressure to buy their products. This is far from the spa I expected.To make matters worse I was kept waiting for over 30 minutes.

Cons: sales pressure, bad massage, front desk

Posted 04/04/06

I am a regular client at the Phoenix for my facials, and I go to both Kim and Ali who are both excellent. I bought a series of Vibraderm treatments and my skin has never looked better. The treatment itself is not as uncomfortable as a regular microdermabrasion (like ones I have had in the past). And the results are much better. I would recommend this treatment and both of these estheticians. They also make great recommendations for at-home products.

Pros: great facials, state-of the art, clean and relaxing

Posted 04/01/06

I DON'T LIKE THIS PLACE AT ALL. THE SERVICES ARE VERY MEDIOCRE AND THE DESK WAS NOT AT ALL ACCOMODATING

Posted 04/01/06

Finally, a salon and spa in downtown Philadelphia that services everyone. I am a regular customer of the Phoenix and a building resident in the Phoenix. I will recommend this business to both city residents and out of towners who are looking for a good place, with good pricing and a varied menu of services. The staff is friendly and the services have all been consistently good. It is not uncomfortable to go as a man, as there are usually several others there, and they even cater to men in their retail area. I have been buying the Crew products and they are excellent.

Pros: men's services, great waxing, good prices

Posted 03/31/06

This hair salon is one of the few in the city that has Sunday hours and I appreciate being able to get a quick haircut or massage on a sunday when I am in the City and off from work. The ONLY down side of the salon is that I have tried to book a massage appointment on a Sunday and they are all booked up. It would be nice if they had additional therapists on call to accomodate Sunday clients. I live in the Phoenix Building and sometimes it is just nice to walk downstairs to get a service done without worrying about an appointment. Otherwise, I am very lucky to have this business at my fingertips.

Pros: Sunday hours, Easily accessible, salon for city folk

Posted 03/29/06

My office is in Center City and I have now located a hair salon that I can get to directly from Suburban Station without even going outside. I had a great haircut, and will certainly become a regular customer of this salon. My shampoo person gave me a scalp massage that I will remember-- like getting a massage with my simple haircut. The prices were also good.

Pros: wonderful shampoo, great location, haircut for a good pr

Posted 03/28/06

I enjoyed my services at the Phoenix and will not be going back to my old hair salon. the prices were fair for the level of professionalism exhibited, and I had a relaxing experience.

Pros: valet parking, great service, professional staff

Posted 03/27/06

Wow. Great make-up at the Phoenix. I havent seen it before and I loved it.

Pros: Different Make-up, great retail, gift cards available

Posted 03/25/06

I had a great facial with Ally and Kim did my bikini wax which was not nearly as unpleasant as I expected it to be. I hope it lasts. I recommend both services and enjoyed seeing the fun retail items they had at the salon. i bought some great thongs.

Pros: good bikini waxing, great facials, nice and clean

Posted 03/25/06

How nice it was to have my color and cut done in an hour and a half, be taken on time, and then have time for a manicure! Next time i will try one of the spa services and I will hope to earn a giftcard from my boyfriend for my birthday.

Pros: on time appointments, friendly staff, manicures available

Posted 03/25/06

I had a wonderful day at the phoenix and enjoyed my blowdry, massage, and facial tremendously. I plan on signing up for several more vibraderm treatments with Allie who did my facial. I got so many compliments on the appearance of my skin, and it still is looking great several days later. I think the treatment rooms are serene and beautiful and I felt like I was in a real destination spa, even though I was in the middle of the City.

Pros: calming environment, vibraderm packages, a great place

Posted 03/25/06

I am updating a previous review in order to share my experience as a recent bride using the Phoenix Salon & Spa for my bridal party. I am a regular client of this salon as is my husband. Jennie cuts my hair and Janine cuts his.
From the very beginning, I had an exceptional experience making hair and makeup arrangements for my bridal party. Our wedding was held on a Sunday (the salon has Sunday hours), but we had so many people to accommodate that we needed an 8 am start. April, the salon's coordinator, contacted several members of her staff and found stylists willing to open the salon early for us. We had about 11 ladies and children who needed either hair or makeup services (several, including myself, required both). We were in at 8 and out by 10:30 am (exactly on time).

Everyone's hair and makeup looked fantastic. Despite 94 degree temperatures and high humidity (ironically we married during the one weekend this summer where the heat was unbearable), no one had a hair out of place. I have very thick, wavy, frizz-prone hair, which Jennie Boyer pulled back into an elegant looped low chignon. At the end of the night and without a single touch-up, my hair looked every bit as perfect as it did when I left the salon that morning.

Everyone's makeup looked natural and also lasted throughout the day. The salon uses Nouba cosmetics, which had very flattering shades and tones. Ali Tepper did a lovely job on my bridesmaids and me while Carlos made my mother look glamorous (he's Best of Philly for good reason).

The prices were competitive for the area (I paid $125 for my intricate updo but the bridesmaids were half of that), and the service was wonderful. The stylists were very friendly, and my sister in-law remarked that she wished Jennie Boyer lived in NY, because her hair had never looked so good! I'm so glad we used the Phoenix. It was the perfect start to a special day.

Pros: Friendly atmosphere, Prompt service, Expert stylists

Cons: None

Posted 03/24/06

I got my haircut here and it was great (Jen). The place is very clean and stylish. I got my eyebrows waxed; they never looked so good! A few weeks later I decided to get a 60 min. deep tissue massage. The girl didn't even introduce herself, let alone ask me if there were any trouble spots. I felt as though the massage was far from a typical deep tissue massage. Then at the end she left the room for 5 min. w/ a towel over my feet and came back to tell me I was done, ending 5 min. early (10 min. w/o massaging!). I was so dissapointed that when I got home I called them up: they told me that it was part of the massage. To give them credit, they did reimburse me 10% for the inconvenience. Maybe it was just the person who massaged me

Pros: Clean, friendly, no sales pressure

Cons: Only hair-skilled

Posted 03/14/06

I've had a lot of trouble finding a good hair salon in Philadelphia. The Phoenix is by far the best one I've been to. Natalie knew what I was looking for and and gave me the hair style I wanted. It was great.

Cons: Expensive

Posted 03/13/06

What can I say .... It was definitely a positive move for Jennie to the Phoenix! I went to her for at least six years at another well known salon in center city, but the Phoenix is in another class altogether. From the $5 valet parking, to the relaxing atmosphere and high quality furnishings and equipment, professional customer service oriented staffing and scheduling - it's all worth the move!
I was an original redhead, however, the past five years has been getting progressively grayer (or white) and very difficult to cover and color red. Jennie's pesistance, creativity, skill and talent .... works every time. She is a pro as a colorist as well as a stylist. I'd recommend her to anyone and everyone!

Pros: Great Valet Parking , Relaxing

Posted 03/12/06

I was happy to be invited by a friend who is a client of the Phoenix to a wonderful event benefitting Project HOME last week and felt i should thank the salon publicly. They had a fashion show with models from Project HOME and it was really neat. I left feeling good about myself and these brave women. I also left with a great gift bag with all sorts of great items. I plan on using my coupon for the Phoenix Salon and Spa and being a loyal client of a place that seems to care about others. It is something I have not seen with a salon before and i want to be a part of it. thanks for a great night.

Pros: great events, caring and postitive, inspiring

Posted 03/12/06

I just had my colour done by Valerie and she was really nice and did a great job. All of the staff were very nice and customer focused. I would highly recommend this establishment.

Pros: Friendly service, Great ability

Cons: None

Posted 03/09/06

The best brazillian bikini wax is at the phoenix. Kim is tops....she knows what shes doing. Not only was there not a hair to be found but she was quick! Even though waxing is never a relaxing experience, the conversation and the atmosphere made it pretty painless. Plus they valet!

Pros: professional, clean, valet

Posted 02/24/06

Just had a super haircut at the Phoenix Salon and Spa, located in the Phoenix Building at 1600 Arch Street. The coffee that the front desk staff offered me was great as well. It was a quick, reasonably priced, and pleasant experience and I will return. I recommend the Phoenix to Center City men who want an easy place to go for a quick haircut, and I will sign back on once I try their other services.

Pros: great haircuts, great coffee, nice atmosphere

Posted 02/24/06

I finally found a hair stylist that listened to what I wanted with my hair color and cut! I was ready for something different, but not too drastic, and when i looked in the mirror, I was thrilled. The haircut has proven to be easy to work with and the color has brought me many compliments from friends and strangers. When I asked for a make-up application that made me look natural, I got that as well. It is hard to find a hair stylist that truly does listen and does not make you feel badly for obsessing. thanks Carlos...........

Pros: Great hair services, nice decor, affordable

Posted 02/23/06

I am so honored to recommend the Phoenix to CitySearch readers and to my friends. I am happy with the services i have had at the Phoenix and I am now a regular customer. While the place is beautiful, peaceful, and clean, it is not intimidating or snooty. the people who work there seem to have so much fun together and with their clients and the clients around them. they never, however, take their mind off of what they are doing. the quality of their hair products and color is amazing and I have not seen my hair feeling or looking so good ever.

Pros: great hair products, nice atmosphere, clean and friendly

Posted 02/23/06

I was pretty aprehensive about getting a facial done and my eyebrows waxed at a place nobody I knew had ever gone to. But after reading all these good reviews about Kim, I decided to give it a shot. She was excellent!!!! The whole experience was so great. I felt so good when I left.

Pros: service, facial, convenient hours

Cons: pretty expensive

Posted 02/23/06

The Phoenix is a super downtown hair salon and Spa that is not only convenient to Center City Workers but to those who want to come in on the weekends as well. They have valet parking available, and are right on top of Suburban Station. I don't even have to go outside to get there from my office building 3 blocks away. Go to Theresa for a massage and you won't be sorry you did.........

Pros: great massage, relaxing and quiet, good prices

Posted 02/23/06

I was looking for a new hair place - this place really lived up to its rating. Shannon was a brilliant stylist - listened and offered advice - best haircut i have had in a long time. The staff were very friendly and the prices are reasonable for the quality of cut.

Pros: staff, price

Cons: parking

Posted 02/19/06

I just went to the Phoenix spa and was very intimidated when I walked up to the building because it's a pretty upscale looking place. I didn't know what to expect because my facial and mani/pedi were a valentine's gift from my boyfriend. I went in and had the phoenix facial with allie which was wonderful and then a manicure and pedicure. the nail salon was the cleanest, most sanitary i've ever been to. they used brand new nail files on me on my mani AND pedi. i thought that everyone in there would be snobby and stuck up, but i was pleasantly surprised because everyone was so down to earth and friendly. i can't wait to go back again!

Pros: very sanitary, friendly, luxurious

Cons: a little expensive

Posted 02/18/06

I was very apprehensive about trying a new place. After reading some reviews here, I made an appointment for a haircut with Jennie. She talked with me for 15 minutes about what I wanted and it was perfect. She even showed me some great tricks to keep my new bangs swept to the side. I have long, pretty straight hair that she cut into amazing layers that even manage to sit nicely in this morning's rain.
Overall the place is beautiful and they aren't very pushy about products. It's a little on the higher end price-wise, but in my hair experiences, you get what you pay for.
Thanks Jennie, I love it!

Posted 02/16/06

I have been going to the Phoenix since it opened last Spring, and am happy to have a salon near my office where I can go during the day if i get a break, or in the evening after work. I can park right at the building with the valet parkers and feel safe when I leave at night. Not only do I have the best haircut I have ever had, but i am able to maintain it with ease. I don't know what color line they use, but my highlights have never looked better. I can also grab a last minute gift on my way out and I have purchased some great jewelry for myself. The people who work there are friendly and it is clean and comfortable. Great coffee too! I recommend the salon to everyone I know. Please keep up the good work.

Pros: Evening hours, valet parking, awesome haircuts

Posted 02/09/06

I am getting married in the Spring and am planning my bridal party at the Phoenix. Working with April to plan everything has been terrific. She is on top of everything, and has been a huge help in decreasing my stress levels. Of course, I want everything to be perfect, and have 100% confidence that it will be. We are going to have a special lunch party catered in their Phoenix Club, and then move on to all of our services. I recommend doing the pre-bridal make-up and hair so there are no surprises. I am so pleased with how we all will look and am happy that I found the Phoenix to take care of all of our needs. I will look forward to posting another review once my big day has passed.

Pros: Great Bridal Parties, Well-organized, Wide array of service

Posted 02/09/06

I have had such wonderful experiences at the Phoenix, I thought i should share my thoughts with other men. I found the spa on CitySearch and was impressed with the reviews. I work in the City and have been looking for a place where i would feel comfortable going. My back wax was excellent and I had a great haircut and color. they have a special service room for men who would like a little more privacy, and don't want to be surrounded with people watching them in the chair. It was so nice. The location is great, and the valet parking is a huge plus. Great rate too for clients. Overall, a wonderful experience. thanks Phoenix!

Pros: great men's services, private room, professional staff

Posted 02/02/06

I have been to many spas all over the country and this is the best one I've ever experienced! I have been very satisfied with all of the services I've had -- color, haircut, spa, manicure and pedicure treatments. The facilities are spotless, and the staff are highly professional and talented. My new color, highlights and haircut have won me many, many compliments and to a person -- the staff is great! Keep up the good work!

Pros: professional, courteous, high-quality

Posted 01/26/06

I went to many spas in Philadelphia and New York City, this spa has nothing special compare to top spas in NYC. I had facial, massage and hair done there, I would not rate it a 9.9.

Posted 01/25/06

I had my highlights done at the Phoenix and all of my friends including myself love my new hair color. Phoenix Salon and Spa is a beautiful place and provides professional services. Right after my arrival I was served with a delicious coffee and cookies. The stylist who took care of my hair - Jackie was very helpful and knowledgeable so I to just let her do whatever she believed was the best treatment for my hair to look great. Phoenix Salon and Spa is a great place where everyone cares about you. I will always go back for the amazing experience.

Pros: beautiful settings, great products, clean and friendly

Posted 01/24/06

I had been getting bikinni waxes for years but never loved the experience that I thought I could make the jump to a brazillian bikinni wax. Ali made me feel so comfortable. She worked quickly that it felt like it was over before I knew it had began!!!! Instead of using cream and baby powder which always makes me feel like I need to take a shower she used an oil that she told me contained Lavender and Tea Tree to soothe the skin and kill the bacteria. After the wax she gave me a hot towel something I never had a bikinni waxer do. This made me feel so clean I could go on with my day.

Pros: beautiful, friendly, skilled

Posted 01/22/06

I just had my highlights done again at the Phoenix and I am so thrilled with the results. The first time Natalie did my color and I loved my highlights. It took so much less time that what I had been used to. I didn't have to sit there forever under the dryers like I used to. Natalie wasn't available the second time I went in and I was nervous to try someone else after being so happy with Natalie, but Carlos was just as good and again i love my hair. I just want to share this experience with anyone looking to get good color results. I don't think you can go wrong at the Phoenix. They know what they are doing.

Pros: great color, great shampoo, relaxing atmosphere

Posted 01/19/06

The Phoenix Salon and Spa is fantastic. The atmosphere is great, and everytime I have a service done there, I feel like I am on vacation. When I arrive, I am greeted, and offered something to drink. I am impressed that I have never had to wait for my appointment, as the staff is so punctual. This is important to me, as I need to schedule appointments around lunchtime. Karlos does an outstanding job in both coloring and cutting my hair. He is a true professional, and knows his business. The manicures and pedicures are amazing - my feet feel brand new after a pedicure! I can't say enough about how pleased I am with the Phoenix, it is exactly what Philadelphia needed.

Pros: $5 valet parking, great atmosphere, very professional

Cons: none

Posted 01/18/06

I was treated to the salon as a gift from my sister. We went together on a Saturday. It was an incredible experience. Everyone was so pleasant and attentive. I felt like a queen for the day. I would highly recommend the experience. It is a great place to spend time pampering yourself. It was very convenient because they have valet parking at a discounted rate. After our Salon treatment we went out for lunch! The Phoenix is definately a first class operation.

Pros: parking, prompt service, attentive staff

Posted 01/18/06

My experience at the Phoenix was excellent. I have long hair and a lot of it. I have been in for haircuts and blowdrys many times and I am so pleased with the results and with how I was treated. So many times, I have been to other salons and the stylist was annoyed with having to blow dry my hair. At the Phoenix, they suggested that I have the japanese straightening treatment and I no longer have to battle with blow drying my hair myself. It is so much easier now. The salon is clean and the front desk people are so nice. The Powerdose treatment I was given left my hair feeling healthy and the conditioning treatment lasted for months. And never before have I had such a relaxing and thorough shampoo- it was like having a massage. I will recommend the Phoenix to all of my friends............

Pros: Japanese Straightenin, great blow-outs, best shampoo

Posted 01/17/06

I went here thinking it was going to be a great new salon/spa for me,but what I found left me very upset. The hair services are very very mediocre,the staff was rather curt and rude,and the entire salon is nosiy and not at all what i had expected. Their idea of spa services are very strange. I did not care for anything here and I am sorry to have to write this review,but after speaking with the manager about how upset I was all she could tell me was to ry another place! how unprofessional!!

Pros: nothing

Cons: rude staff, poor services, not a real spa

Posted 01/11/06

The Phoenix Salon and Spa provides the best services I have received in the City of Philadelphia. The services are comparable or better than the best in the US and in the world. The spa services rival those at Canyon Ranch in Tucson, and the hair is better than any I have been to in the country and outside. The front desk personnel and very friendly and customer service is obviously important to the management. The decor is relaxing and beautiful and the selection or products and retail items is excellent. i even found hanky panky thongs there. It is a great experience and also very convenient. I use the valet parking and it is discounted for customers and right outside of the door to the salon.

Pros: good technicians,, good prices, clean and convenient

Posted 01/09/06

thought this was a much better place than we found out. services were very poor,waiting time washorrible and the place itself very poor

Pros: nothing

Cons: wait time awful, services bad

Posted 12/24/05

This is the nicest spa Ive been to in center city. I had a salt scrub and an herbal body wrap by Kim, and it was fantastic!! Ive never been so relaxed. I love getting spa treatments and this was an excellent experience...Im definitly going back.

Pros: valet, great location

Posted 11/20/05