The Hidden Reef, Inc

★★★☆☆
Huge Selection Of Fish Aquarium Filters, Pumps, Regulators, Etc.
  • 4501 New Falls Rd

    Levittown, PA 19056

    Map & Directions
  • 215-269-4930

About The Hidden Reef, Inc

Categories

Pets & Animals

Pets & Animals
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Don't waste your time. I went there today, for the first time in a few years and it was an awful sight. There was sick, dead and dying fish in many of the tanks. We complained to someone who worked there and they didn't care. What happened to this place? They used to hire people who were into the hobby of fish keeping and actually cared about animals and knew about fish. Now they will hire anybody. The original owner died and who ever has it now, doesn't care about the quality of the fish. I drove an hour for this? Thanks for ruining the best fish store I have ever seen, I will not be going there any more.

1
★☆☆☆☆

Don't waste your time. I went there today, for the first time in a few years and it was an awful sight. There was sick, dead and dying fish in many of the tanks. We complained to someone who worked there and they didn't care. What happened to this place? They used to hire people who were into the hobby of fish keeping and actually cared about animals and knew about fish. Now they will hire anybody. The original owner died and who ever has it now, doesn't care about the quality of the fish. I drove an hour for this? Thanks for ruining the best fish store I have ever seen, I will not be going there any more.

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I been coming to The Hidden Reef since they were in Philly. They have EXCELLENT staff,and they are very knowledgable about their business. This place can get busy...you may have to actually wait in line to be helped, which I've learned some people do not like to do. Staff is always friendly and courteous. Despite that, they always try to special order anything you need in, and almost always are successful.

5
★★★★★

I been coming to The Hidden Reef since they were in Philly. They have EXCELLENT staff,and they are very knowledgable about their business. This place can get busy...you may have to actually wait in line to be helped, which I've learned some people do not like to do. Staff is always friendly and courteous. Despite that, they always try to special order anything you need in, and almost always are successful.

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.

I have been going to your store for years (back in the philly days). I have nothing but great experiences every time I come to the store. Great selection of fish salt and fresh. If they don't have it write it down in the request book or special order it and they will make sure you get it.
When I have to wait to be served its because there are other customers and that just reafirms the quality work the owner and his employees put into the store. I have nothing but praise to give the staff. I look forward to my continued shopping for many years too come.
Thank You

5
★★★★★

I have been going to your store for years (back in the philly days). I have nothing but great experiences every time I come to the store. Great selection of fish salt and fresh. If they don't have it write it down in the request book or special order it and they will make sure you get it.
When I have to wait to be served its because there are other customers and that just reafirms the quality work the owner and his employees put into the store. I have nothing but praise to give the staff. I look forward to my continued shopping for many years too come.
Thank You

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1 out of 1 people found this review helpful.

.

Horrible customer service. They do not allow you to return dry goods items (not even out of the box) for a refund and within 3 days of purchase. Only store credit. They do not have any skills working with the public. I had to pull teeth to speak to the manager. They cannot hold on to employees, constant turn over. Always wondered why...I am starting to understand.
The "manager" says he will work on something and get back to you, and he never does. Doubt he even did.
Very shady to work with.
Don't trust.
I have seen several people over the years, leave unhappy, now it makes sense. I use to be a regular customer. They were more concerned about hanging onto a hundred dollars, than to make a regular customer happy.
Go to The Fish Factory instead.

1
★☆☆☆☆

Horrible customer service. They do not allow you to return dry goods items (not even out of the box) for a refund and within 3 days of purchase. Only store credit. They do not have any skills working with the public. I had to pull teeth to speak to the manager. They cannot hold on to employees, constant turn over. Always wondered why...I am starting to understand.
The "manager" says he will work on something and get back to you, and he never does. Doubt he even did.
Very shady to work with.
Don't trust.
I have seen several people over the years, leave unhappy, now it makes sense. I use to be a regular customer. They were more concerned about hanging onto a hundred dollars, than to make a regular customer happy.
Go to The Fish Factory instead.

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We just got our fish last week and already are down 3. I understand that you lose fish... however we were told a beautiful yellow fish would get along great with our others... only to find her pecking and destroying our fish. Since i am sensitive to seeing other fish getting hurt -- you can imagine the predictament this weekend! We had to remove all of our plants to finally get her out and when I called around 6:50 on a Sunday to let them know and ask for advice I was put on hold for 15 minutes only to call back to find nobody answering b/c it was closed! I can't bring myself to go back here b/c i am furious of the bloodshed that went on in my tank this weekend!I went to another aquarium -- where I got great advice -- and they took the yellow RED DEVIL off my hands and gave me credit towards another oscar. The guy couldn't believe they told us that the red devil is a great fish with the others. I guess we could have researched more before buying -- but i would hope that I could go into a fish store where they could know the basics of what goes with what.

1
★☆☆☆☆

We just got our fish last week and already are down 3. I understand that you lose fish... however we were told a beautiful yellow fish would get along great with our others... only to find her pecking and destroying our fish. Since i am sensitive to seeing other fish getting hurt -- you can imagine the predictament this weekend! We had to remove all of our plants to finally get her out and when I called around 6:50 on a Sunday to let them know and ask for advice I was put on hold for 15 minutes only to call back to find nobody answering b/c it was closed! I can't bring myself to go back here b/c i am furious of the bloodshed that went on in my tank this weekend!I went to another aquarium -- where I got great advice -- and they took the yellow RED DEVIL off my hands and gave me credit towards another oscar. The guy couldn't believe they told us that the red devil is a great fish with the others. I guess we could have researched more before buying -- but i would hope that I could go into a fish store where they could know the basics of what goes with what.

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1 out of 1 people found this review helpful.

.

Great store. Bought over $1500 worth there and the only thing I've ever lost was a Dwarf Lion that Refused to eat. Helpful staff and very knowledgeable. As for Jean B. most likely you had poor water quality, not enough lighting, or didn't feed your anemone correctly. 2 weeks later it's a slim to none chance it was the stores fault!

5
★★★★★

Great store. Bought over $1500 worth there and the only thing I've ever lost was a Dwarf Lion that Refused to eat. Helpful staff and very knowledgeable. As for Jean B. most likely you had poor water quality, not enough lighting, or didn't feed your anemone correctly. 2 weeks later it's a slim to none chance it was the stores fault!

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0 out of 1 people found this review helpful.

.

DO NOT BUY FROM THIS STORE!!!spent $30.00 on an anemone..in less than 2 weeks it was dead...I have other anemones and they are doing fine..they don't guarantee their products..RIP OFFS

1
★☆☆☆☆

DO NOT BUY FROM THIS STORE!!!spent $30.00 on an anemone..in less than 2 weeks it was dead...I have other anemones and they are doing fine..they don't guarantee their products..RIP OFFS

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1 out of 1 people found this review helpful.

.

After several years of searching for cheaper prices, greater selection, and honest/accurate advice I found this store. The staff members are DEDICATED hobbyists and make every attempt to give me the best advice for my tanks. They always present me with multiple solutions to problems, sometimes involving products($) and sometimes just plain old maintenance practices(FREE). Every answer is NOT "Buy this and then buy this..."--very different from chain stores (and they actually understand what the products do, if they really are my best option). So many places (people) tried to sell me all kinds of unnecessary products when I was a beginner and this led to MAJOR trust issues with fish store staff. Once I started doing MY OWN RESEARCH I could see through the b.s. When I found this place, having did my homework, I could see that they weren't about all that (mostly, anyway.GOTTA DO YOUR OWN RESEARCH!!!) The staff knows their stuff and if they don't they say so outright and try to find someone who does. I find this RELIEVING to say the least. ---->TRUST FACTOR IS HIGH <---- they earned it.

Did I mention prices?Some things 1/2 price (or less) of big chain stores.

AND CLEAN TANKS!!!! staff is always actively maintaining tanks (AND still happy to talk with me while they work :)

----> could use some more cichlid variety(locally still the best i have found...i just like the hard to get species).good about ordering stuff not in stock.could use bigger live plant selection sometimes but still satisfied(stuff sells quick and i miss out).needs more freshwater inverts like shrimp/snails/fancy crayfish.saltwater selection ROCKS other local stores (prices too).SWEET corals(all kinds),frags,inverts & saltwater fish.

--where i go when family/friends are tired of hearing me talk about fish(at length,in detail-BIG DORK).staff are all aqua-addicts(whose family/friends are probably wishing they would change the topic of conversation too)

THANK YOU HIDDEN REEF!!!

2
★★★★★

After several years of searching for cheaper prices, greater selection, and honest/accurate advice I found this store. The staff members are DEDICATED hobbyists and make every attempt to give me the best advice for my tanks. They always present me with multiple solutions to problems, sometimes involving products($) and sometimes just plain old maintenance practices(FREE). Every answer is NOT "Buy this and then buy this..."--very different from chain stores (and they actually understand what the products do, if they really are my best option). So many places (people) tried to sell me all kinds of unnecessary products when I was a beginner and this led to MAJOR trust issues with fish store staff. Once I started doing MY OWN RESEARCH I could see through the b.s. When I found this place, having did my homework, I could see that they weren't about all that (mostly, anyway.GOTTA DO YOUR OWN RESEARCH!!!) The staff knows their stuff and if they don't they say so outright and try to find someone who does. I find this RELIEVING to say the least. ---->TRUST FACTOR IS HIGH <---- they earned it.

Did I mention prices?Some things 1/2 price (or less) of big chain stores.

AND CLEAN TANKS!!!! staff is always actively maintaining tanks (AND still happy to talk with me while they work :)

----> could use some more cichlid variety(locally still the best i have found...i just like the hard to get species).good about ordering stuff not in stock.could use bigger live plant selection sometimes but still satisfied(stuff sells quick and i miss out).needs more freshwater inverts like shrimp/snails/fancy crayfish.saltwater selection ROCKS other local stores (prices too).SWEET corals(all kinds),frags,inverts & saltwater fish.

--where i go when family/friends are tired of hearing me talk about fish(at length,in detail-BIG DORK).staff are all aqua-addicts(whose family/friends are probably wishing they would change the topic of conversation too)

THANK YOU HIDDEN REEF!!!

Pros: customer service, prices, knowledgeable/dedicated/personable staff, livestock/product selection, location

Cons: nothing significant but see review text

.

I'm only a Betta Fish owner, but this place has some beautiful Fish. The staff is helpful and friendly and I still have my 4 little fishies swimming around and healthy almost a year later. I'd recommend this place over all others.

4
★★★★☆

I'm only a Betta Fish owner, but this place has some beautiful Fish. The staff is helpful and friendly and I still have my 4 little fishies swimming around and healthy almost a year later. I'd recommend this place over all others.

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0 out of 1 people found this review helpful.

.

this aquarium has some of the best fish and best fish tank supplies in town. they are honest and very helpful when it comes to setting up your tank and taking care of your fishes. their prices are good except for some items that are expensive everywhere anyways.good customer service.

4
★★★★☆

this aquarium has some of the best fish and best fish tank supplies in town. they are honest and very helpful when it comes to setting up your tank and taking care of your fishes. their prices are good except for some items that are expensive everywhere anyways.good customer service.

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0 out of 1 people found this review helpful.

.

The Hidden Reef is a really excellent aquarium specialty supply store. They have all the equipment you will need to set up an aquarium, and have a wide selection of pumps, filters, food, heaters, lighting, testing equipments, and water treatments. They have aquariums full of both saltwater and freshwater fish that you can purchase. They also have corals on display. The equipment can be quite expensive, but the prices are still competitive. The employees are knowledgeable and the store is clean and organized.

4
★★★★☆

The Hidden Reef is a really excellent aquarium specialty supply store. They have all the equipment you will need to set up an aquarium, and have a wide selection of pumps, filters, food, heaters, lighting, testing equipments, and water treatments. They have aquariums full of both saltwater and freshwater fish that you can purchase. They also have corals on display. The equipment can be quite expensive, but the prices are still competitive. The employees are knowledgeable and the store is clean and organized.

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0 out of 1 people found this review helpful.

Message from The Hidden Reef, Inc

Lowest prices "Home of the Cheap Salt and Quality Fish".We Maintained and Designed the MTV The Real World Aquarium in Philadelphia also we are featured in the Ultimate Aquarium Book

More about The Hidden Reef, Inc

Everything you will ever need at the lowest prices. The Hidden Reef we buy in volume and pass the savings on to you. www.thehiddenreef.com

 

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