John Luke Plumbing & Heating

★★★☆☆
  • 114 West Eagle Road Rear

    Havertown, PA 19083

    Map & Directions
  • 610-853-9056

About John Luke Plumbing & Heating

Categories
Hours
8am-4pm Monday-Friday and 24/7 emergency service
Reservations
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Home Construction & Remodeling

Home Construction & Remodeling
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Recently my Aunt had an issue with her hot water heater and called these guys to come and take a look at it. She had to work and asked me to be there when they arrived. The night before she had noticed that the temperature on the hot water was a lot hotter then it normally was so she called John Luke and he said that they would be out the next day. When the guys arrived I took them down to where the hot water heater was and explained what was going on. They looked at the sticker on the tank to get some code off of it to see when it was manufactured and found that it was out of warranty. One guy looked at the other and said call her with the price. I then said a price for what? He said for a new hot water heater. I asked why she should pay $900 for a new unit when they had no idea what was wrong with the one she had. After all they did was get a code off the sticker. He said that it was out of warranty and she should not through good money into something bad. I then sent her a text telling her that I thought she should get a second opinion. In the meantime I called my brother who was a general contractor and the manufacturer who both said that it was probably both thermostats needed to be replaced. Home Depot sells them for $10 each. While I was on the phone I thought that the guys had left but then I got a call from my Aunt who said that the guy at the office called her back and talked her into it. Now when have you heard of a plumber on his way out the door and you get a call back to talk you into something. Like he was real concerned. Just knew that if they left so did the $900. I was absolutely sick to my stomach that this was happening not only to a family member but an older women at all. They probable had a good laugh back at the office on this one while they put 2 new thermostats in her old unit and resold it!!! They should be arrested.

1
★☆☆☆☆

Recently my Aunt had an issue with her hot water heater and called these guys to come and take a look at it. She had to work and asked me to be there when they arrived. The night before she had noticed that the temperature on the hot water was a lot hotter then it normally was so she called John Luke and he said that they would be out the next day. When the guys arrived I took them down to where the hot water heater was and explained what was going on. They looked at the sticker on the tank to get some code off of it to see when it was manufactured and found that it was out of warranty. One guy looked at the other and said call her with the price. I then said a price for what? He said for a new hot water heater. I asked why she should pay $900 for a new unit when they had no idea what was wrong with the one she had. After all they did was get a code off the sticker. He said that it was out of warranty and she should not through good money into something bad. I then sent her a text telling her that I thought she should get a second opinion. In the meantime I called my brother who was a general contractor and the manufacturer who both said that it was probably both thermostats needed to be replaced. Home Depot sells them for $10 each. While I was on the phone I thought that the guys had left but then I got a call from my Aunt who said that the guy at the office called her back and talked her into it. Now when have you heard of a plumber on his way out the door and you get a call back to talk you into something. Like he was real concerned. Just knew that if they left so did the $900. I was absolutely sick to my stomach that this was happening not only to a family member but an older women at all. They probable had a good laugh back at the office on this one while they put 2 new thermostats in her old unit and resold it!!! They should be arrested.

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Excellent company - we've used them for several years and I've been so pleased with not only the work performed, but also the quality of service and friendliness of John and his employees. John is always quick to call back or stop by if we have an emergency. We've had toilets installed, basic service (clogged drains, broken disposal, etc), new water heaters installed, and he rushed over to our house one fall weekend evening when our heater broke and the temperature dropped.

Very highly recommended!

5
★★★★★

Excellent company - we've used them for several years and I've been so pleased with not only the work performed, but also the quality of service and friendliness of John and his employees. John is always quick to call back or stop by if we have an emergency. We've had toilets installed, basic service (clogged drains, broken disposal, etc), new water heaters installed, and he rushed over to our house one fall weekend evening when our heater broke and the temperature dropped.

Very highly recommended!

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