Bobby Rahal Toyota Scion

★★☆☆☆
  • 6305 Carlisle Pike

    Mechanicsburg, PA 17050

    Map & Directions
  • 717-691-0500

Automotive

Automotive
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We bought our 4th car from a Rahal dealership last September because of the great service we'd received. While searching the area for a new SUV, the question I always asked was "do I get a loaner with servicing?" Once the answer was no, I moved on, keeping Rahal's policy of loaner cars in the back of my mind. Finally, we went to Rahal's, bought a Highlander, again, with the promise of a loaner for service of 3 hrs. or more. Over the past 2 months I've needed servicing that was expected to take all day to diagnose. No car was offered since it wouldn't take all day to repair. Last time I called the Svc. Mgr. and got a car---my repair took 4 days! This time I called again for a service issue, didn't ask for the Svc. Mgr. again, but got Brad who I dealt with on the last issue. He wanted my car all day again but I couldn't get a loaner. According to their policy, the car has to be WORKED ON for 3+ hrs., not just not available to the customer. This was not how it was presented at the time of purchase. I love this car, but this is my last one from Rahal Toyota for sure!

0
★☆☆☆☆

We bought our 4th car from a Rahal dealership last September because of the great service we'd received. While searching the area for a new SUV, the question I always asked was "do I get a loaner with servicing?" Once the answer was no, I moved on, keeping Rahal's policy of loaner cars in the back of my mind. Finally, we went to Rahal's, bought a Highlander, again, with the promise of a loaner for service of 3 hrs. or more. Over the past 2 months I've needed servicing that was expected to take all day to diagnose. No car was offered since it wouldn't take all day to repair. Last time I called the Svc. Mgr. and got a car---my repair took 4 days! This time I called again for a service issue, didn't ask for the Svc. Mgr. again, but got Brad who I dealt with on the last issue. He wanted my car all day again but I couldn't get a loaner. According to their policy, the car has to be WORKED ON for 3+ hrs., not just not available to the customer. This was not how it was presented at the time of purchase. I love this car, but this is my last one from Rahal Toyota for sure!

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Bobby Rahal and I had a misunderstanding when I took my car in for servicing. They were not aware of how I felt until I called it to their attention via a letter. They rectified the situation and even went over and beyond my expectations to make things right!!! They definately went the extra mile!!! And, they have reinstated my confidence them!! I must admit that I am AMAZED that they went so far to make me happy and to reinstate my confidence!! I only wanted what I thought was fair in order to rectify the situation...and they took it upon themselves to repair other things that were needed on my car...for free!!! AMAZING!! I can not say enough good things about my experience at Bobby Rahal Toyota!!! This dealership is a class act!! And, they really do care about the customer!!! I would give them an A++++++++++++++++++!!!!!!!

2
★★★★★

Bobby Rahal and I had a misunderstanding when I took my car in for servicing. They were not aware of how I felt until I called it to their attention via a letter. They rectified the situation and even went over and beyond my expectations to make things right!!! They definately went the extra mile!!! And, they have reinstated my confidence them!! I must admit that I am AMAZED that they went so far to make me happy and to reinstate my confidence!! I only wanted what I thought was fair in order to rectify the situation...and they took it upon themselves to repair other things that were needed on my car...for free!!! AMAZING!! I can not say enough good things about my experience at Bobby Rahal Toyota!!! This dealership is a class act!! And, they really do care about the customer!!! I would give them an A++++++++++++++++++!!!!!!!

Pros: If you have a problem and call it to management's attention, they take swift action to rectify the situation!

Review Partner
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We were in the market for a new car and decided to see what Bobby Rahal Toyota could do for us. The dealership wasn't that busy, but we still had to wait over 30 minutes for a sales person to come out and help us. The sales person wasn't

0
★☆☆☆☆

We were in the market for a new car and decided to see what Bobby Rahal Toyota could do for us. The dealership wasn't that busy, but we still had to wait over 30 minutes for a sales person to come out and help us. The sales person wasn't

More about Bobby Rahal Toyota Scion

For over twenty years Bobby Rahal Toyota has been selling high quality automobiles in Mechanicsburg, PA and the surrounding central Pennsylvania area. With exceptional service and customer care, Bobby Rahal Toyota guarantees a positive purchasing experience with added benefits such as a free car wash with every service and a free loaner vehicle with any scheduled service of three or more hours. To learn more about Bobby Rahal Toyota, visit our website.

 

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