Santander Bank - Closed - CLOSED

★★★★☆
  • 3131 Market Street

    Philadelphia, PA 19104

    Map & Directions
  • 215-349-6000

About Santander Bank - Closed

Categories
  • Banks
Details
  • ATM
Hours
Monday: 09:00 AM - 05:00 PM
Tuesday: 09:00 AM - 05:00 PM
Wednesday: 09:00 AM - 05:00 PM
Thursday: Closed
Friday: 09:00 AM - 06:00 PM
Saturday: 09:00 AM - 02:00 PM
Sunday: Closed

Finance

Finance
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Santander Bank

1101 Market Street Philadelphia, PA

3.5 2
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This branch is seriously lacking in customer service and also the tellers can be quite rude. But since I only use this account to pay the rent, I typically used the ATM to make deposits. But now I'm going to completely sever my relationship with Sovereign because it has only recently come to my attention that my account was changed from a free classic checking account and must now have a $500 minimum balance at all times. Because of that I was charged a $5.00 fee which then produced a $35.00 overdraft fee.

A customer service representative I called and spoke to about the matter was dismissive of me. She said that I would have been receiving repeated written notification since September 2011. I have not received anything. I keep all important paperwork from the bank so I went to my files and found nothing.

More striking than Sovereign??s oversight is the quick response Sovereign Bank has had regarding my overdrawn account. Also striking is the diligence Sovereign has thus far demonstrated regarding said account while it was not so with the change in status notifications (multiple) that I was supposed to have received. With a week of each other, I received two pieces of mail telling me I should pay up. This is quite interesting.

Sovereign Bank is not allowed to change my account status without my knowledge and/or consent. If this has happened to you, you can file a complaint with the Consumer Finance Protection Bureau (www.consumerfinance.gov/). I'm going to call them or email them soon. We all know the banks are desperate to make $$ and they are changing the rules faster than the government can regulate. Also, people should know that this bank clearly had some issues because during the Great Recession it was sold to Santander Group in Spain (e.g. Sovereign is actually a foreign bank now).

1
★☆☆☆☆

This branch is seriously lacking in customer service and also the tellers can be quite rude. But since I only use this account to pay the rent, I typically used the ATM to make deposits. But now I'm going to completely sever my relationship with Sovereign because it has only recently come to my attention that my account was changed from a free classic checking account and must now have a $500 minimum balance at all times. Because of that I was charged a $5.00 fee which then produced a $35.00 overdraft fee.

A customer service representative I called and spoke to about the matter was dismissive of me. She said that I would have been receiving repeated written notification since September 2011. I have not received anything. I keep all important paperwork from the bank so I went to my files and found nothing.

More striking than Sovereign??s oversight is the quick response Sovereign Bank has had regarding my overdrawn account. Also striking is the diligence Sovereign has thus far demonstrated regarding said account while it was not so with the change in status notifications (multiple) that I was supposed to have received. With a week of each other, I received two pieces of mail telling me I should pay up. This is quite interesting.

Sovereign Bank is not allowed to change my account status without my knowledge and/or consent. If this has happened to you, you can file a complaint with the Consumer Finance Protection Bureau (www.consumerfinance.gov/). I'm going to call them or email them soon. We all know the banks are desperate to make $$ and they are changing the rules faster than the government can regulate. Also, people should know that this bank clearly had some issues because during the Great Recession it was sold to Santander Group in Spain (e.g. Sovereign is actually a foreign bank now).

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This branch is seriously lacking in customer service and also the tellers can be rude. But since I only use this account to pay the rent, I just used the ATM. But now I'm going to completely sever my relationship with Sovereign because it

3
★★★★★

This branch is seriously lacking in customer service and also the tellers can be rude. But since I only use this account to pay the rent, I just used the ATM. But now I'm going to completely sever my relationship with Sovereign because it

 

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