Santander Bank

★★★★☆
  • 3131 Market Street

    Philadelphia, PA 19104

    Map & Directions
  • 215-349-6000

About Santander Bank

Categories
  • Banks
  • Finance
  • Loans
  • ATM
  • Home Loans and Mortgages
  • Savings & Loan
  • Financial Planners
  • Investment Advice
  • Financial Aid
Details
  • ATM
Hours
M-W 9am-5pm, Th-F 9am-6pm, Sa 9am-2pm, Su Closed
Special Offer
Visit us online now!
Emails
  • University216@santander.us
Phones
  • Fax (215-387-4404)
Products
  • Checking
  • Savings
  • Credit Cards
  • Mortgages
  • Student Banking
  • Small Business Banking
  • Loans
  • Lines of Credit
  • Debit/ATM Cards
  • Money Market Savings
  • Retirement Services
  • Global Banking & Markets
  • Auto Finance
  • Consumer Banking
  • Specialty Banking
  • Wealth Management
  • Commercial Banking & Real Estate

Finance

Finance
More choices in Philadelphia:
Resultset_next

PNC Bank

5600 City Ave Philadelphia, PA

Resultset_next

Ace Cash Express

1206 N 52ND St Philadelphia, MO

Products & Services

Products & Services

    3.5 2
    Hi! Sign in to let us know how Santander Bank was?
    Write a Review
    .

    This branch is seriously lacking in customer service and also the tellers can be quite rude. But since I only use this account to pay the rent, I typically used the ATM to make deposits. But now I'm going to completely sever my relationship with Sovereign because it has only recently come to my attention that my account was changed from a free classic checking account and must now have a $500 minimum balance at all times. Because of that I was charged a $5.00 fee which then produced a $35.00 overdraft fee.

    A customer service representative I called and spoke to about the matter was dismissive of me. She said that I would have been receiving repeated written notification since September 2011. I have not received anything. I keep all important paperwork from the bank so I went to my files and found nothing.

    More striking than Sovereign??s oversight is the quick response Sovereign Bank has had regarding my overdrawn account. Also striking is the diligence Sovereign has thus far demonstrated regarding said account while it was not so with the change in status notifications (multiple) that I was supposed to have received. With a week of each other, I received two pieces of mail telling me I should pay up. This is quite interesting.

    Sovereign Bank is not allowed to change my account status without my knowledge and/or consent. If this has happened to you, you can file a complaint with the Consumer Finance Protection Bureau (www.consumerfinance.gov/). I'm going to call them or email them soon. We all know the banks are desperate to make $$ and they are changing the rules faster than the government can regulate. Also, people should know that this bank clearly had some issues because during the Great Recession it was sold to Santander Group in Spain (e.g. Sovereign is actually a foreign bank now).

    1
    ★☆☆☆☆

    This branch is seriously lacking in customer service and also the tellers can be quite rude. But since I only use this account to pay the rent, I typically used the ATM to make deposits. But now I'm going to completely sever my relationship with Sovereign because it has only recently come to my attention that my account was changed from a free classic checking account and must now have a $500 minimum balance at all times. Because of that I was charged a $5.00 fee which then produced a $35.00 overdraft fee.

    A customer service representative I called and spoke to about the matter was dismissive of me. She said that I would have been receiving repeated written notification since September 2011. I have not received anything. I keep all important paperwork from the bank so I went to my files and found nothing.

    More striking than Sovereign??s oversight is the quick response Sovereign Bank has had regarding my overdrawn account. Also striking is the diligence Sovereign has thus far demonstrated regarding said account while it was not so with the change in status notifications (multiple) that I was supposed to have received. With a week of each other, I received two pieces of mail telling me I should pay up. This is quite interesting.

    Sovereign Bank is not allowed to change my account status without my knowledge and/or consent. If this has happened to you, you can file a complaint with the Consumer Finance Protection Bureau (www.consumerfinance.gov/). I'm going to call them or email them soon. We all know the banks are desperate to make $$ and they are changing the rules faster than the government can regulate. Also, people should know that this bank clearly had some issues because during the Great Recession it was sold to Santander Group in Spain (e.g. Sovereign is actually a foreign bank now).

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    .

    This branch is seriously lacking in customer service and also the tellers can be rude. But since I only use this account to pay the rent, I just used the ATM. But now I'm going to completely sever my relationship with Sovereign because it

    3
    ★★★★★

    This branch is seriously lacking in customer service and also the tellers can be rude. But since I only use this account to pay the rent, I just used the ATM. But now I'm going to completely sever my relationship with Sovereign because it

    Message from Santander Bank

    This Philadelphia branch of Santander Bank is here to help serve your financial needs. With checking accounts, money market savings accounts, auto loans, personal loans, online banking, mortgages, and business banking – as well as a full suite of other banking products and services – Santander Bank’s network of 9,800 colleagues is here to help you and your business. With more than 650 branches and more than 2,000 Santander ATMs across the Northeast, including many CVS/pharmacy® locations. Member FDIC. Equal Housing Lender.

    Yext PowerListings

     

    Wait, you're the expert.

    If you've been to or used Santander Bank, leave a review.

    It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



    Write a Review