Jack's Auto Glass & Parts

★★★☆☆
  • 3517-55 S 61st Street

    Philadelphia, PA 19153

    Map & Directions
  • 215-729-0885

About Jack's Auto Glass & Parts

Categories
  • Auto Glass
  • Glass Work
Hours
M-Su 8am-5pm
Special Offer
Call Today
Emails
  • jls0885@jacksauto.com
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa

Home Construction & Remodeling

Home Construction & Remodeling
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I was in a fender bender in which my windshield needed to be replaced. My auto body shop chose to use Jack's Auto Body to replace the windshiled.

The winshiled was ordered with the parts from BMW and sent to Jacks. 1st encounter was when I called to schedule an appointment to bring the car in to have the work done. I was told to come at that moment, when I arrived I had 3 people ahead of me and I was also told that I had to leave the car for atleast 2 hrs before it could be driven. If I had knowI would have made the arrangments for transportation. I could not take the remainder of the day of so I chose to come back another time.

2nd encounter I went as scheduled and dropped the car off. I left the car early in the morning and did not recieve any phone calls from Jack's letting me know the car was ready. I finally call at 5pm and they tell me they don't have a rubber glue adhesive that connects the rain sensor to the window. I left the car there over night and still didnt get word to pick up the vehicle until I called at the end of the day. The before the gentleman would give me my keys he called a person from on the phone who wasnt even physically in the shop to ensure that he wasnt supposed to collect payment from me even after I told him and another employee up front told him the services were prepaid.
When I arrived to pick up my car I was unsatisfied with the craftmans ship of the work done for a 2010 BMW. I was told my technician was Tom and that I should come back the next day to address my concerns. I took the car back to my auto body shop for review and discovered that the window molding on the left side of the window was improperly installed and all the clips were broken.
The next day when I went to Jack's to address my concerns the manager walked outside looked at my window and said he didn't gaurantee clips and walked away.
He didn't even offer a solution or any advice to help me remedy the problem. I had to take my car to bmw to have the molding properly installed and the clips replaced. It ended up soting more more in time, gas, labor, and parts from BMW than the actual cost of installing the windshield. What an inconvenience. NEVER AGAIN

1
★☆☆☆☆

I was in a fender bender in which my windshield needed to be replaced. My auto body shop chose to use Jack's Auto Body to replace the windshiled.

The winshiled was ordered with the parts from BMW and sent to Jacks. 1st encounter was when I called to schedule an appointment to bring the car in to have the work done. I was told to come at that moment, when I arrived I had 3 people ahead of me and I was also told that I had to leave the car for atleast 2 hrs before it could be driven. If I had knowI would have made the arrangments for transportation. I could not take the remainder of the day of so I chose to come back another time.

2nd encounter I went as scheduled and dropped the car off. I left the car early in the morning and did not recieve any phone calls from Jack's letting me know the car was ready. I finally call at 5pm and they tell me they don't have a rubber glue adhesive that connects the rain sensor to the window. I left the car there over night and still didnt get word to pick up the vehicle until I called at the end of the day. The before the gentleman would give me my keys he called a person from on the phone who wasnt even physically in the shop to ensure that he wasnt supposed to collect payment from me even after I told him and another employee up front told him the services were prepaid.
When I arrived to pick up my car I was unsatisfied with the craftmans ship of the work done for a 2010 BMW. I was told my technician was Tom and that I should come back the next day to address my concerns. I took the car back to my auto body shop for review and discovered that the window molding on the left side of the window was improperly installed and all the clips were broken.
The next day when I went to Jack's to address my concerns the manager walked outside looked at my window and said he didn't gaurantee clips and walked away.
He didn't even offer a solution or any advice to help me remedy the problem. I had to take my car to bmw to have the molding properly installed and the clips replaced. It ended up soting more more in time, gas, labor, and parts from BMW than the actual cost of installing the windshield. What an inconvenience. NEVER AGAIN

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I was recently in a fender bender, and my neighbor told me to give Jack's Auto Parts a call. The employees are great and the prices are reasonable. I finally have my cars back!

4
★★★★☆

I was recently in a fender bender, and my neighbor told me to give Jack's Auto Parts a call. The employees are great and the prices are reasonable. I finally have my cars back!

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More about Jack's Auto Glass & Parts

For quality used auto parts and professional auto glass services, look no further than Jack's Auto Glass & Parts for excellent service and affordable rates. Call us today at (732) 505-2140.

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