Pep Boys Auto Parts & Service

★☆☆☆☆
  • 1000 S Columbus Blvd

    Philadelphia, PA 19147

    Map & Directions
  • 215-463-9830

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Details
  • Auto Inspections
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      1.0 9
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      .

      I have been taking my cars here for over 5 years now for inspections and basic maintenance. I recently took my fairly new car in for inspection and then received the dreaded call. The service manager informed me that I had a leaky shock and would not be able to get an inspection sticker unless it was fixed. He suggested I might take it to the dealer but they would charge a great deal more. I called his bluff. I left with stickers and no shock repair, and absolutely no mention of it on the bill. Hmmm.\n\nHe also suggested a needless fuel system cleaning saying there was dirt around my air filter and carbon and such. ???? Say what? This is total BS simply directed at padding the bill.\n\nThe manager is new and obviously motivated to drive department revenues. I'm curious as to whether this might be rooted in the recent acquisition of Pep Boys by a private equity firm bent on driving up profits. A naive proposition in this day of the internet. \n\nI no longer trust them and will no longer take my vehicles there. I feel fortunate that it was not my wife since she may have been frightened into going along with his recommendations. A chat with the cabby on the way back to pick up my car yielded a horror story about a brake job his son had done.

      0
      ★☆☆☆☆

      I have been taking my cars here for over 5 years now for inspections and basic maintenance. I recently took my fairly new car in for inspection and then received the dreaded call. The service manager informed me that I had a leaky shock and would not be able to get an inspection sticker unless it was fixed. He suggested I might take it to the dealer but they would charge a great deal more. I called his bluff. I left with stickers and no shock repair, and absolutely no mention of it on the bill. Hmmm.\n\nHe also suggested a needless fuel system cleaning saying there was dirt around my air filter and carbon and such. ???? Say what? This is total BS simply directed at padding the bill.\n\nThe manager is new and obviously motivated to drive department revenues. I'm curious as to whether this might be rooted in the recent acquisition of Pep Boys by a private equity firm bent on driving up profits. A naive proposition in this day of the internet. \n\nI no longer trust them and will no longer take my vehicles there. I feel fortunate that it was not my wife since she may have been frightened into going along with his recommendations. A chat with the cabby on the way back to pick up my car yielded a horror story about a brake job his son had done.

      .

      So after three terrible trips here, I've decided to finally post a review. The first time I went for a standard oil change. They told me it would be finished in 20 minutes. After 50 minutes I finally questioned them, then had to wait another 10 minutes before I could check-out. I was furious that I had to wait so long but figured that they were just busy and I excused them despite the poor customer service and lenghty wait. The second time I went, I went for a bulb that had burnt out in my tail light. Since I'm not a car person, someone ""helped"" me pick out my bulb. They picked out the wrong one, but I didn't know it. I couldnt' replace the bulb on my own because I didn't have the proper tools, so I had them do it. I was told it would be a 30-40 minute wait. After an hour and a half, I asked about the progress of the car. I was told that I had the incorrect bulb (even though a car pro had picked it out and assured me it was correct) and that not only was th bulb incorrect, they didn't have any of my bulb in stock and DIDN'T EVEN FIX IT AND DIDN""T TELL ME AFTER AN HOUR AND A HALF OF WAITING!!! This by the way, was the manager's fault. A regular staff member told me that the manager said he would tell me and never did. So I drove away with my car unfixed. At that point I vowed to never go to that Pep Boys again, but unfortunately, since I was going on a long trip, I needed to have my oil changed, and this location was the easiest to get to, so I went one last time. HORRIBLE. I was told again, the wait would be 15-20 minute because it was 9:00am on a week day. I also ordered the ""free"" brake check. The girl who helped me, her name was Angelica or something like that, was unfriendly and took her time. Well after another hour and a half, I got up to ask about my car. I figured they would take longer with the brake check, but not this long. The girl, Angelica, ignored me standing there. Another nicer girl helped me out, but I still had to wait forever to find out if my car was done. It was, but she didn't know whether or not my brakes were ok. What was the point of getting them checked if they weren't going to tell me anything???? So I had to wait until she checked. Then I had to pay at the register before I could get my keys. Over at the register I discovered that Angelica had charged me $10 for the ""free"" brake check. The cashier was very nice and she told me that it was only free if you had a rewards card, so she gave me one. Then I went back over to retrieve me keys, only to wait forever because the nice girl was busy and Angelica was fiddling around and ignoring me standing at the service area. I actually had to stand there and say ""EXCUSE ME, CAN I HAVE MY KEYS TO LEAVE??? I DON""T WANT TO WAIT, I SEE THEM THERE!"" Angelica told me I couldn't leave because I was missing some paper, but the nice and hard working girl came back and told me I didn't need it and she rolled her eyes at Angelica. So I went for routine work and ended up spending TWO HOURS THERE. Can you believe it? That place is CHAOS and run by ignorant managers and lazy staff who are rude to their customers (with the few exceptions of course). They act like you aren't standing there waiting to be helped and they always tell you something will be done in 20 minutes when it takes hours for routine things. COME ON! Despite it being next door to me, I will NEVER return here and will find other places even if it's a drive. DON'T GO HERE.

      0
      ★☆☆☆☆

      So after three terrible trips here, I've decided to finally post a review. The first time I went for a standard oil change. They told me it would be finished in 20 minutes. After 50 minutes I finally questioned them, then had to wait another 10 minutes before I could check-out. I was furious that I had to wait so long but figured that they were just busy and I excused them despite the poor customer service and lenghty wait. The second time I went, I went for a bulb that had burnt out in my tail light. Since I'm not a car person, someone ""helped"" me pick out my bulb. They picked out the wrong one, but I didn't know it. I couldnt' replace the bulb on my own because I didn't have the proper tools, so I had them do it. I was told it would be a 30-40 minute wait. After an hour and a half, I asked about the progress of the car. I was told that I had the incorrect bulb (even though a car pro had picked it out and assured me it was correct) and that not only was th bulb incorrect, they didn't have any of my bulb in stock and DIDN'T EVEN FIX IT AND DIDN""T TELL ME AFTER AN HOUR AND A HALF OF WAITING!!! This by the way, was the manager's fault. A regular staff member told me that the manager said he would tell me and never did. So I drove away with my car unfixed. At that point I vowed to never go to that Pep Boys again, but unfortunately, since I was going on a long trip, I needed to have my oil changed, and this location was the easiest to get to, so I went one last time. HORRIBLE. I was told again, the wait would be 15-20 minute because it was 9:00am on a week day. I also ordered the ""free"" brake check. The girl who helped me, her name was Angelica or something like that, was unfriendly and took her time. Well after another hour and a half, I got up to ask about my car. I figured they would take longer with the brake check, but not this long. The girl, Angelica, ignored me standing there. Another nicer girl helped me out, but I still had to wait forever to find out if my car was done. It was, but she didn't know whether or not my brakes were ok. What was the point of getting them checked if they weren't going to tell me anything???? So I had to wait until she checked. Then I had to pay at the register before I could get my keys. Over at the register I discovered that Angelica had charged me $10 for the ""free"" brake check. The cashier was very nice and she told me that it was only free if you had a rewards card, so she gave me one. Then I went back over to retrieve me keys, only to wait forever because the nice girl was busy and Angelica was fiddling around and ignoring me standing at the service area. I actually had to stand there and say ""EXCUSE ME, CAN I HAVE MY KEYS TO LEAVE??? I DON""T WANT TO WAIT, I SEE THEM THERE!"" Angelica told me I couldn't leave because I was missing some paper, but the nice and hard working girl came back and told me I didn't need it and she rolled her eyes at Angelica. So I went for routine work and ended up spending TWO HOURS THERE. Can you believe it? That place is CHAOS and run by ignorant managers and lazy staff who are rude to their customers (with the few exceptions of course). They act like you aren't standing there waiting to be helped and they always tell you something will be done in 20 minutes when it takes hours for routine things. COME ON! Despite it being next door to me, I will NEVER return here and will find other places even if it's a drive. DON'T GO HERE.

      .

      My car is driven less than 2000 miles annually and has never had a problem with inspection. My usual mechanics were on vacation and I decided to run the car to PEP Boys for the usual flawless inspection. My wife followed me in her car all the way there. We waited more than four hours. After their so-called ""inspection"" they informed me that my brake lights were out and would cost more than $400 to repair! My wife insisted that the lights were all operative the whole way there! Of course, the brake lights don't work now! I'll wait for my own mechanics! DON'T LET THESE PEOPLE ANYWHERE NEAR YOUR CAR! I would have given them zero stars, but the lowest score is one. They don't even deserve that!

      0
      ★☆☆☆☆

      My car is driven less than 2000 miles annually and has never had a problem with inspection. My usual mechanics were on vacation and I decided to run the car to PEP Boys for the usual flawless inspection. My wife followed me in her car all the way there. We waited more than four hours. After their so-called ""inspection"" they informed me that my brake lights were out and would cost more than $400 to repair! My wife insisted that the lights were all operative the whole way there! Of course, the brake lights don't work now! I'll wait for my own mechanics! DON'T LET THESE PEOPLE ANYWHERE NEAR YOUR CAR! I would have given them zero stars, but the lowest score is one. They don't even deserve that!

      Cons: DISHONEST

      .

      Most recently I brought my car in for inspection. I was informed that my car had failed and the diagnostics alone would cost me $455. One reason I had failed was that my reverse lights were out. They wanted to hook my car up to an electrical diagnostic.. instead of replacing the light bulbs.\r\nThe previous time I went (I really should learn but sometimes I have no choice but to go here!) - I came to pick up the car. They gave me my keys, I started my car and tried to drive away. My stick shift was a noodle. Turns out some new kid they let work on my car didn't know how to put a VW in reverse.. and broke it. Then they let me try to drive it off the lot.\r\n\r\nPlease take your car elsewhere.

      0
      ★☆☆☆☆

      Most recently I brought my car in for inspection. I was informed that my car had failed and the diagnostics alone would cost me $455. One reason I had failed was that my reverse lights were out. They wanted to hook my car up to an electrical diagnostic.. instead of replacing the light bulbs.\r\nThe previous time I went (I really should learn but sometimes I have no choice but to go here!) - I came to pick up the car. They gave me my keys, I started my car and tried to drive away. My stick shift was a noodle. Turns out some new kid they let work on my car didn't know how to put a VW in reverse.. and broke it. Then they let me try to drive it off the lot.\r\n\r\nPlease take your car elsewhere.

      Pros: nada.

      Cons: frequent incompetence and overcharging

      .

      the mechanics there would not be able to fix a toy car let alone a real one. why corporate headquarters lets these guys rip people off is beyound me. I guess they are making a lot of money for the company. Whatever you do please do not go here you will be sorry. The only reason I gave them 1 star was because I had to.

      0
      ★☆☆☆☆

      the mechanics there would not be able to fix a toy car let alone a real one. why corporate headquarters lets these guys rip people off is beyound me. I guess they are making a lot of money for the company. Whatever you do please do not go here you will be sorry. The only reason I gave them 1 star was because I had to.

      Cons: I think the 3 stooges work there

      .

      This is quite possibly the worst auto shop I have ever taken my car to. After making an appointment, I proceeded to wait 2 hours for a State Inspection and an oil change. When they go to check me out, the FORGOT to do the oil change. I had to wait another 30 minutes for them to get car back onto the lift. Their customer service is horrible. I will never bring anything back here for service. They have no idea what they are suppose to do. Worst auto shop ever!!!

      0
      ★☆☆☆☆

      This is quite possibly the worst auto shop I have ever taken my car to. After making an appointment, I proceeded to wait 2 hours for a State Inspection and an oil change. When they go to check me out, the FORGOT to do the oil change. I had to wait another 30 minutes for them to get car back onto the lift. Their customer service is horrible. I will never bring anything back here for service. They have no idea what they are suppose to do. Worst auto shop ever!!!

      .

      I was on a visit to philly when my car suddenly seized and stopped working. I always use the same mechanic back home, so when pepboys told me my car had a broken time-belt i became concerned and contacted a mechanic i knew i could trust. At pepboys insisted that they looked at it and there was no additional damage. but after telling them that my mechanic said that would be impossible they admitted that they wouldn't know about further damage until after the time belt and water pump were replaced. if there was more damage they said it could be at least $2600. luckily my friends in philly hooked me up with someone who could do the whole job for $1600. except when i had my car towed out of pepboys they wanted $90 just for the diagnosis (something my regular mechanic confirmed could be done in 15 minutes by opening the hood).

      0
      ★☆☆☆☆

      I was on a visit to philly when my car suddenly seized and stopped working. I always use the same mechanic back home, so when pepboys told me my car had a broken time-belt i became concerned and contacted a mechanic i knew i could trust. At pepboys insisted that they looked at it and there was no additional damage. but after telling them that my mechanic said that would be impossible they admitted that they wouldn't know about further damage until after the time belt and water pump were replaced. if there was more damage they said it could be at least $2600. luckily my friends in philly hooked me up with someone who could do the whole job for $1600. except when i had my car towed out of pepboys they wanted $90 just for the diagnosis (something my regular mechanic confirmed could be done in 15 minutes by opening the hood).

      Cons: dishonest

      .

      I took my van to Pep Boys on Columbus Blvd. for a check up since the temperature gauge didn't seem to be working. It was something minor that shouldn't have taken more than a few hours, but I was busy that day so I told them to call me when my car was ready and I would come back instead of waiting for it. \r\nA few hours later, I still had not heard back so I called them only to be put on hold for over 15 minutes before I hung up. \r\nThis went on for DAYS!!! Every time I called, they put me on hold for no less than 5 minutes at a time and when someone finally did pick up, they would end up transferring me and/or giving me the run around. They have not once, and I repeat NOT ONCE called me to give me an update. I have called them every day for the past 8 days now and my van is still not ready. \r\nAnd then there's the price...they have had to ""order"" a lot of parts which is making the bill get higher and higher every time I finally get someone on the phone. Then they charge for labor to install the parts, so there's that cost as well. I've seen people wreck their cars and not only get them back sooner than this, but also for cheaper...\r\nI run a delivery service and this van is one of my main delivery vehicles. As a result of Pep Boys, I have missed deadlines due to the lack of enough vehicles which has caused me to lose clients and in a time like this, I cannot afford that. I will never go to Pep Boys again.

      0
      ★☆☆☆☆

      I took my van to Pep Boys on Columbus Blvd. for a check up since the temperature gauge didn't seem to be working. It was something minor that shouldn't have taken more than a few hours, but I was busy that day so I told them to call me when my car was ready and I would come back instead of waiting for it. \r\nA few hours later, I still had not heard back so I called them only to be put on hold for over 15 minutes before I hung up. \r\nThis went on for DAYS!!! Every time I called, they put me on hold for no less than 5 minutes at a time and when someone finally did pick up, they would end up transferring me and/or giving me the run around. They have not once, and I repeat NOT ONCE called me to give me an update. I have called them every day for the past 8 days now and my van is still not ready. \r\nAnd then there's the price...they have had to ""order"" a lot of parts which is making the bill get higher and higher every time I finally get someone on the phone. Then they charge for labor to install the parts, so there's that cost as well. I've seen people wreck their cars and not only get them back sooner than this, but also for cheaper...\r\nI run a delivery service and this van is one of my main delivery vehicles. As a result of Pep Boys, I have missed deadlines due to the lack of enough vehicles which has caused me to lose clients and in a time like this, I cannot afford that. I will never go to Pep Boys again.

      .

      I spent 6 hours waiting for my car for vehicles and emission testing. My car passed in flying colors the year before, and I had only driven it 4500 miles in the interim. \r\n\r\nThis time, there were over 700 in charges for my car to pass. Some of the charges seemed bogus, and I was pretty skeptical. I still had to pay 60 dollars for them just to check the car.\r\n\r\nI brough the car somewhere else and it passed in flying colors. \r\n\r\nAlso, they were smoking cigarrettes in my car. I never smoke, and my car smelled like a cloud of smoke when they were done with it. No one apologize, no one cared.\r\n\r\nI would definitely avoid this place!\r\n\r\n

      0
      ★☆☆☆☆

      I spent 6 hours waiting for my car for vehicles and emission testing. My car passed in flying colors the year before, and I had only driven it 4500 miles in the interim. \r\n\r\nThis time, there were over 700 in charges for my car to pass. Some of the charges seemed bogus, and I was pretty skeptical. I still had to pay 60 dollars for them just to check the car.\r\n\r\nI brough the car somewhere else and it passed in flying colors. \r\n\r\nAlso, they were smoking cigarrettes in my car. I never smoke, and my car smelled like a cloud of smoke when they were done with it. No one apologize, no one cared.\r\n\r\nI would definitely avoid this place!\r\n\r\n

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