Academy Overhead Door Co

★☆☆☆☆

About Academy Overhead Door Co

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Home & Garden

Home & Garden
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it is not his fault he is rude he has bought a dud.

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★☆☆☆☆

it is not his fault he is rude he has bought a dud.

Pros: can't say

Cons: bought a problem

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The technician who fixed my garage door did a good job but the owner of this business, Gunther, is extremely rude. He was unwilling to listen to the problem I was having with the door to determine if it was even necessary to send one of his employees out, he just wanted to send someone regardless to make a buck. He is also disorganized. No one even showed up for my scheduled appointment. After waiting for an hour, I called Gunther, and he said he had wanted to re-confirm the appointment before sending someone out but had lost my phone number. So instead of just keeping the appointment, he obviously decided it was better that his customers sit and wait until they call him to figure out where they are. (When scheduling the appointment, he never mentioned that the company would call the day of to re-confirm before sending someone.) Gunther was not apologetic and instead dealt with his mess-up by making an offensive joke. By the time an employee arrived, I had waited for almost 3 hours. I highly recommend that you avoid this company; the owner is rude and too careless to deserve your business.

0
★☆☆☆☆

The technician who fixed my garage door did a good job but the owner of this business, Gunther, is extremely rude. He was unwilling to listen to the problem I was having with the door to determine if it was even necessary to send one of his employees out, he just wanted to send someone regardless to make a buck. He is also disorganized. No one even showed up for my scheduled appointment. After waiting for an hour, I called Gunther, and he said he had wanted to re-confirm the appointment before sending someone out but had lost my phone number. So instead of just keeping the appointment, he obviously decided it was better that his customers sit and wait until they call him to figure out where they are. (When scheduling the appointment, he never mentioned that the company would call the day of to re-confirm before sending someone.) Gunther was not apologetic and instead dealt with his mess-up by making an offensive joke. By the time an employee arrived, I had waited for almost 3 hours. I highly recommend that you avoid this company; the owner is rude and too careless to deserve your business.

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