Patriot Buick GMC

★★★☆☆
  • 933 E Philadelphia Ave

    Gilbertsville, PA 19525

    Map & Directions
  • 610-367-2961

About Patriot Buick GMC

Hours
Monday: 9:00 am - 9:00 pm Tuesday: 9:00 am - 9:00 pm Wednesday: 9:00 am - 9:00 pm Thursday: 9:00 am - 9:00 pm Friday: 9:00 am - 9:00 pm Saturday: 9:00 am - 6:00 pm Sunday: Closed

Automotive

Automotive
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I was in the market for a small excellent condition used vehicle for the first time in 17 years. My eyes caught a beautiful green 2013 Mazda 2 that I had seen elsewhere, and loved the color of the paint. I decided to check it out, it had low mileage, and a price that was close, to what was listed on KBB for excellent condition. It wasn't until after I nervously signed paperwork, and a check, that I saw scratches in the hood, that in different lighting, disappear, however after a few rains, the extent became more evident, and there is rusting, and the scratches are very deep - jeopardizing the paint, I fell in love with - seen within the first 2 weeks. I will say, that the dealership agreed to replace the windshield, after I found I could not see out of it, in the rain, fog, or at night, due to massive dings, acid rain, and circular pattern etching over the entire windshield. Their own windshield person said it had to be replaced. I spent $13,900 - plus and additional $1,800 for extended warranty. Back to the hood - the dealerships detail guy, said he wet sanded the hell out of the 3 areas of deep scratches, and that to do any more would chip and damage the paint even worse....that it had to be repainted....in front of me, and the president, Chad Helmer. They refuse to repaint the hood, they knew was damaged. The car is spirited green, in various lighting, high buffing, maybe wax in the scratches made it hard to see in the beginning - but it was in changed lighting circumstances, and a few rains that I saw just how bad it was - and so have they, but maintain that its merely cosmetic. I found the sales team to be lax in returning calls or informing me, a novice in purchasing a car, or dealing with a dealership, let alone any follow ups. I did not have half of the remote key for weeks after purchase while it apparently sat in John Cooks desk and only received it because I schedule to meet with him about issues, then he handed it to me, and asked how I was starting the car. I had to keep on them for the windshield to be done. I was urged to speak to Bill Chappell about the hood, and he was incredibly rude to me, telling me the scratches were cosmetic, and damages were reflected in the price I paid, offering me touch up paint though. I have tried to clear things up with these guys, but still am being made to feel as though I expected a perfect car. However, what I expected was a well running, dependable car that I could see out the windshield and not have a rusting, damaged hood, that I paid $13,900 for. Had I not seen it on the web - I would have been charged $14,900 too. I am made to feel that I should feel lucky they replaced the windshield, that their guy failed, and lucky they checked out motor issues once, that they found no problem with, so I should not expect them to make good on the severely damaged paint on the hood. Meanwhile my cars engine is already missing up my driveway, the same engine issues exist. Where do I take it now? To these guys? After clearly there is discord between myself and quite a few of the team - since 5 of them did look at the hood while I was there to meet with John. I saw Chad and Bill checking it out after my windshield was replaced, and after my horrible call with Bill. I was returning the loaner. So I should feel comfortable putting my car in their care now? I also found out that the car was originally a rental in GA, and they bought it at auction....passing it on to me, the novice - they got me. They smelled my inexperience a mile away, knew I was in love with the color, knew I was on my own, and needed a car...and that's the truth. So are the damages. Purchased on 8/22/2014. I am local - and you cant miss the car in town - I just wish it was running well, and did not have rusting already on the hood - not wishing for perfection.

1
★☆☆☆☆

I was in the market for a small excellent condition used vehicle for the first time in 17 years. My eyes caught a beautiful green 2013 Mazda 2 that I had seen elsewhere, and loved the color of the paint. I decided to check it out, it had low mileage, and a price that was close, to what was listed on KBB for excellent condition. It wasn't until after I nervously signed paperwork, and a check, that I saw scratches in the hood, that in different lighting, disappear, however after a few rains, the extent became more evident, and there is rusting, and the scratches are very deep - jeopardizing the paint, I fell in love with - seen within the first 2 weeks. I will say, that the dealership agreed to replace the windshield, after I found I could not see out of it, in the rain, fog, or at night, due to massive dings, acid rain, and circular pattern etching over the entire windshield. Their own windshield person said it had to be replaced. I spent $13,900 - plus and additional $1,800 for extended warranty. Back to the hood - the dealerships detail guy, said he wet sanded the hell out of the 3 areas of deep scratches, and that to do any more would chip and damage the paint even worse....that it had to be repainted....in front of me, and the president, Chad Helmer. They refuse to repaint the hood, they knew was damaged. The car is spirited green, in various lighting, high buffing, maybe wax in the scratches made it hard to see in the beginning - but it was in changed lighting circumstances, and a few rains that I saw just how bad it was - and so have they, but maintain that its merely cosmetic. I found the sales team to be lax in returning calls or informing me, a novice in purchasing a car, or dealing with a dealership, let alone any follow ups. I did not have half of the remote key for weeks after purchase while it apparently sat in John Cooks desk and only received it because I schedule to meet with him about issues, then he handed it to me, and asked how I was starting the car. I had to keep on them for the windshield to be done. I was urged to speak to Bill Chappell about the hood, and he was incredibly rude to me, telling me the scratches were cosmetic, and damages were reflected in the price I paid, offering me touch up paint though. I have tried to clear things up with these guys, but still am being made to feel as though I expected a perfect car. However, what I expected was a well running, dependable car that I could see out the windshield and not have a rusting, damaged hood, that I paid $13,900 for. Had I not seen it on the web - I would have been charged $14,900 too. I am made to feel that I should feel lucky they replaced the windshield, that their guy failed, and lucky they checked out motor issues once, that they found no problem with, so I should not expect them to make good on the severely damaged paint on the hood. Meanwhile my cars engine is already missing up my driveway, the same engine issues exist. Where do I take it now? To these guys? After clearly there is discord between myself and quite a few of the team - since 5 of them did look at the hood while I was there to meet with John. I saw Chad and Bill checking it out after my windshield was replaced, and after my horrible call with Bill. I was returning the loaner. So I should feel comfortable putting my car in their care now? I also found out that the car was originally a rental in GA, and they bought it at auction....passing it on to me, the novice - they got me. They smelled my inexperience a mile away, knew I was in love with the color, knew I was on my own, and needed a car...and that's the truth. So are the damages. Purchased on 8/22/2014. I am local - and you cant miss the car in town - I just wish it was running well, and did not have rusting already on the hood - not wishing for perfection.

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Do not buy from this Dealer.These jokers can not be trusted. I purchased a car from the dealer at a set price and with a new inspection sticker. They charged my credit card $1000.00 deposit, only to tell me later when I was to pick it up

1
★★★☆☆

Do not buy from this Dealer.These jokers can not be trusted. I purchased a car from the dealer at a set price and with a new inspection sticker. They charged my credit card $1000.00 deposit, only to tell me later when I was to pick it up

.

Words can not even describe the experience my husband and I had with this dealership back in May. After a lot of searching, meeting with different dealers and driving all over, we landed here for my 2009 GMC Acadia. We never once felt pressured or that we were even buying a car! Ed Allwine was the best to deal with and still keeps in contact with us about the vehicle. He even took the time to personally write a thank you note to us after the purchase. Well worth the drive from home and the hassle of buying a vehicle out of state. When it is time to replace my husband's truck we are going to Patriot!

5
★★★★★

Words can not even describe the experience my husband and I had with this dealership back in May. After a lot of searching, meeting with different dealers and driving all over, we landed here for my 2009 GMC Acadia. We never once felt pressured or that we were even buying a car! Ed Allwine was the best to deal with and still keeps in contact with us about the vehicle. He even took the time to personally write a thank you note to us after the purchase. Well worth the drive from home and the hassle of buying a vehicle out of state. When it is time to replace my husband's truck we are going to Patriot!

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My husband and I were loyal customers to Patriot. We purchased three vehicles from them. Now we want to let people know to beware of this dealership!! We have had several problems with them, and we have heard from some others that they too have had problems. When I purchased my car it came with a free tires for life program as a promotion. That was a huge selling point for me! Now that I need tires the dealership refuses to pay for them. They are now telling me that I need to put 15,000 miles on my car before the program goes into effect! I checked all my paperwok and no where does it say anything about a mileage requirement, I took the papers in to the dealership and showed them, they said they'd get back to us. After not hearing from them my husband started calling, no one wants to help you there. They all pass the buck and blame someone else!! Also, my husband's truck had a cracked rim when he bought it, which they had agreed to replace. It took 3 different visits to the dealership to get one rim replaced! We scheduled an appt and every time we showed up something was wrong and they couldn't replace it. Such as, the one time we showed up they took the new rim out of the packaging after we were already there and it was bent! Another issue we have had there was that they tell you if you refer someone and it ends in a sale they will give you $50. I sent my grandmother to them and she bought a brand new Vibe. When she brought up the $50 she was told "oh no, we can't give them the referral money, you would have had to use the same salesperson they used." Can you believe it?! How cheap can they be?? They will do anything they can to get out of there obligations! They do NOT care about customers at all. Buyer Beware!!!

0
★☆☆☆☆

My husband and I were loyal customers to Patriot. We purchased three vehicles from them. Now we want to let people know to beware of this dealership!! We have had several problems with them, and we have heard from some others that they too have had problems. When I purchased my car it came with a free tires for life program as a promotion. That was a huge selling point for me! Now that I need tires the dealership refuses to pay for them. They are now telling me that I need to put 15,000 miles on my car before the program goes into effect! I checked all my paperwok and no where does it say anything about a mileage requirement, I took the papers in to the dealership and showed them, they said they'd get back to us. After not hearing from them my husband started calling, no one wants to help you there. They all pass the buck and blame someone else!! Also, my husband's truck had a cracked rim when he bought it, which they had agreed to replace. It took 3 different visits to the dealership to get one rim replaced! We scheduled an appt and every time we showed up something was wrong and they couldn't replace it. Such as, the one time we showed up they took the new rim out of the packaging after we were already there and it was bent! Another issue we have had there was that they tell you if you refer someone and it ends in a sale they will give you $50. I sent my grandmother to them and she bought a brand new Vibe. When she brought up the $50 she was told "oh no, we can't give them the referral money, you would have had to use the same salesperson they used." Can you believe it?! How cheap can they be?? They will do anything they can to get out of there obligations! They do NOT care about customers at all. Buyer Beware!!!

Pros: The sales people "seem" nice

Cons: The service department stinks!!

 

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