Heritage Valley Federal Cu

★☆☆☆☆
  • 2400 Pleasant Valley Rd Ste 1

    York, PA 17402

    Map & Directions
  • 717-840-4981

About Heritage Valley Federal Cu

Categories
Hours
Mon-Wed 8am-6pm, Thu-Fri 8am-7pm, Sat 8am-1pm

Finance

Finance
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I recently opened an account with Sheila at Heritage Valley CU on Kings Mill Rd branch. I was not interested in doing my main banking there, so I specifically was asking about fees, such as minimum fees and account closure fees. I was told by Sheila Moore that there was no fee to close the account but there was a monthly fee if the account fell below a minumum balance requirement. I opened the account in October and today decided I do not want the account. I sent an email to close the account and to my surprise I was told there was a fee to close the account within 90 days, they have a 90 day waiting period. Since Sheila was not in I asked that my email be directed to a supervisor and I got the following message sent back to me that was also cc'd to M Gutshall. I am guessing he is a supervisor. Who knows???
I spoke to my Manger and we apologize for any inconvenience this may cause, but we do have to stand behind our policy for New Account closings. Thank You

0
★☆☆☆☆

I recently opened an account with Sheila at Heritage Valley CU on Kings Mill Rd branch. I was not interested in doing my main banking there, so I specifically was asking about fees, such as minimum fees and account closure fees. I was told by Sheila Moore that there was no fee to close the account but there was a monthly fee if the account fell below a minumum balance requirement. I opened the account in October and today decided I do not want the account. I sent an email to close the account and to my surprise I was told there was a fee to close the account within 90 days, they have a 90 day waiting period. Since Sheila was not in I asked that my email be directed to a supervisor and I got the following message sent back to me that was also cc'd to M Gutshall. I am guessing he is a supervisor. Who knows???
I spoke to my Manger and we apologize for any inconvenience this may cause, but we do have to stand behind our policy for New Account closings. Thank You

Pros: none

Cons: poor customer service, untrained workers give false information

 

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