The Country Bride and Gent

★★★☆☆
  • 708 Sumneytown Pike

    West Point, PA 19486

    Map & Directions
  • 215-699-1480

About The Country Bride and Gent

Hours
Mon-Thu 11am-8:30pm, Fri 11am-5pm, Sat 10am-4pm

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The Country Bride and Gent - I read the other reviews on here and it seems like people just get upset for little things and then write about them. I had a very different experience. I am the groom and got fitted and picked out a tux for me and my groomsmen. I have to say that my experience here was one of the best "service" experiences I have ever had. Ed is the definition of a professional tailor. I truly felt like a million bucks. He made this experience a memorable one. Ed cared about the big items and down to the tiniest details. He addressed all of the concerns for me and my spouse (We are getting remarried - Renewing our Vows getting married in the Church) . I am on the heavier size so I had to get a custom shirt made and a larger size of the Michael Kors Dark Grey Tux which was awesome and GQ smooth!! He made sure everything fit perfect to where I was comfortable. He did not rush me, in fact I spent several hours there both times to ensure I was satisfied. I really appreciated his humbleness and his true knowledge of the industry. His experience is second to none. What Ed did for us, I do not think I could thank him enough with words. I thought to myself and explained to my wife, I'm only renting these and not spending much at all, and look at all of the attention he has given us. It blew me away. So if you are getting married, going to prom, or even needing a tuxedo for a special occasion, It is worth it to go and see Ed even if you are within 100 miles from the shop - its worth it. And if you do, you will find a way to comment on my review to thank me for referring you to Ed. It was that awesome!!! So if you want to be treated like a king and not have to spend a lot of money, go and see Ed at The Country Bride and Gent!

5
★★★★★

The Country Bride and Gent - I read the other reviews on here and it seems like people just get upset for little things and then write about them. I had a very different experience. I am the groom and got fitted and picked out a tux for me and my groomsmen. I have to say that my experience here was one of the best "service" experiences I have ever had. Ed is the definition of a professional tailor. I truly felt like a million bucks. He made this experience a memorable one. Ed cared about the big items and down to the tiniest details. He addressed all of the concerns for me and my spouse (We are getting remarried - Renewing our Vows getting married in the Church) . I am on the heavier size so I had to get a custom shirt made and a larger size of the Michael Kors Dark Grey Tux which was awesome and GQ smooth!! He made sure everything fit perfect to where I was comfortable. He did not rush me, in fact I spent several hours there both times to ensure I was satisfied. I really appreciated his humbleness and his true knowledge of the industry. His experience is second to none. What Ed did for us, I do not think I could thank him enough with words. I thought to myself and explained to my wife, I'm only renting these and not spending much at all, and look at all of the attention he has given us. It blew me away. So if you are getting married, going to prom, or even needing a tuxedo for a special occasion, It is worth it to go and see Ed even if you are within 100 miles from the shop - its worth it. And if you do, you will find a way to comment on my review to thank me for referring you to Ed. It was that awesome!!! So if you want to be treated like a king and not have to spend a lot of money, go and see Ed at The Country Bride and Gent!

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My first visit to Country Bride was good. The woman who helped me was nice enough. I liked how they arranged the gowns by price because if you don't look out of your range you won't know those gowns exist and be tempted!

My second visit I called in the morning of explaining that I knew it was last minute but if there were any appointments left I would love to come in again just to try on three dresses for my mom and moh. They fit me in easily enough but when I arrived the one woman kept complaining that other people had appointments and that this wasn't fair to them. She said I was squeezed in and I shouldn't have been and she really needed to go help other people. First of all, if they didn't have availability they should have said so and I would have requested another day, secondly this woman literally told me FOUR times how unfair it was that I had an appointment before she shuffled me off to someone else who kept pressuring me to order a gown right away. SO, I went somewhere else where I paid MORE money for my gown but the staff actually treated me like they wanted my business!

1
★★☆☆☆

My first visit to Country Bride was good. The woman who helped me was nice enough. I liked how they arranged the gowns by price because if you don't look out of your range you won't know those gowns exist and be tempted!

My second visit I called in the morning of explaining that I knew it was last minute but if there were any appointments left I would love to come in again just to try on three dresses for my mom and moh. They fit me in easily enough but when I arrived the one woman kept complaining that other people had appointments and that this wasn't fair to them. She said I was squeezed in and I shouldn't have been and she really needed to go help other people. First of all, if they didn't have availability they should have said so and I would have requested another day, secondly this woman literally told me FOUR times how unfair it was that I had an appointment before she shuffled me off to someone else who kept pressuring me to order a gown right away. SO, I went somewhere else where I paid MORE money for my gown but the staff actually treated me like they wanted my business!

Pros: Good prices, organized gowns by price

Cons: Some staff was pushy and rude

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My daughter is in an upcoming wedding and the entire bridal party is very pleased at the selection and service they received on their dresses and alterations here.

4
★★★★☆

My daughter is in an upcoming wedding and the entire bridal party is very pleased at the selection and service they received on their dresses and alterations here.

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These people have helped me and my brothers through proms and now my wedding. They are there to help even at the last moment. They have gotten me a tux in an emergency in under 30 minutes and when I went in without an appointment the wonderful girls let me still try on dresses in the last 20 minutes! I wouldn't go anywhere else.

2
★★★★★

These people have helped me and my brothers through proms and now my wedding. They are there to help even at the last moment. They have gotten me a tux in an emergency in under 30 minutes and when I went in without an appointment the wonderful girls let me still try on dresses in the last 20 minutes! I wouldn't go anywhere else.

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I have not only used Country Bride & Gent for my own wedding but have been a customer over the years for many weddings. The staff is very professional and friendly. They make sure every detail is accounted for and make every effort to make sure it is right.

5
★★★★★

I have not only used Country Bride & Gent for my own wedding but have been a customer over the years for many weddings. The staff is very professional and friendly. They make sure every detail is accounted for and make every effort to make sure it is right.

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We got everything here - my wedding gown, bridesmaid dresses, flower girl dress, and all the tuxedos. What I liked about this bridal shop is that the customer service was friendly, and that's not very common in a bridal shop. Everything came in on time, and the seamstress who took care of my dress was great to work with. They are great about spending a proper amount of time with the bride, and do not rush anything. When you do call to see if an item has arrived yet, they take the time to physically go and see if it is there rather than just telling you no to get you off the phone. I will use them for any formal needs I may have, and will recommend them to friends.

4
★★★★☆

We got everything here - my wedding gown, bridesmaid dresses, flower girl dress, and all the tuxedos. What I liked about this bridal shop is that the customer service was friendly, and that's not very common in a bridal shop. Everything came in on time, and the seamstress who took care of my dress was great to work with. They are great about spending a proper amount of time with the bride, and do not rush anything. When you do call to see if an item has arrived yet, they take the time to physically go and see if it is there rather than just telling you no to get you off the phone. I will use them for any formal needs I may have, and will recommend them to friends.

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I had 6 bridesmaids, a maid of honor, 2 junior bridesmaids, and a flower girl in my bridal party. That's 9 dresses, plus my mother and future mother in law, and my own dress. 12 dresses total, which is A LOT of business. I wanted everyone to be able to try on a dress so I coordinated a day when everyone could go, called and made an appointment. I told them how many people I was bringing. We got there and were totally rushed through the appt. They told me I shouldn't have brought that many. Excuse me? This is business for you, and half the girls were single and therefore potential future customers. And not only that but I called to complain about being rushed and they said well you should have booked 2 appts together. Why didn't you tell me that on the phone when I told you how many people I was bringing? So we were rushed into making a decision, and not given very much attention while we were there to boot.

0
★☆☆☆☆

I had 6 bridesmaids, a maid of honor, 2 junior bridesmaids, and a flower girl in my bridal party. That's 9 dresses, plus my mother and future mother in law, and my own dress. 12 dresses total, which is A LOT of business. I wanted everyone to be able to try on a dress so I coordinated a day when everyone could go, called and made an appointment. I told them how many people I was bringing. We got there and were totally rushed through the appt. They told me I shouldn't have brought that many. Excuse me? This is business for you, and half the girls were single and therefore potential future customers. And not only that but I called to complain about being rushed and they said well you should have booked 2 appts together. Why didn't you tell me that on the phone when I told you how many people I was bringing? So we were rushed into making a decision, and not given very much attention while we were there to boot.

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I got my girls' bridesmaids dresses here. they were the same price with tax as another place in the area that had it w/o tax. they just had the girls order sizes way too big. 2 of them had dresses that were at least 2 sizes too big. I guess they all do that to make money on alterations. Very accomodating

4
★★★★☆

I got my girls' bridesmaids dresses here. they were the same price with tax as another place in the area that had it w/o tax. they just had the girls order sizes way too big. 2 of them had dresses that were at least 2 sizes too big. I guess they all do that to make money on alterations. Very accomodating

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A few months ago I went to the Bensalem location of Country Bride & Gent to look for my bridal gown & had a pretty good experience. My consultant was nice & helpful and handled all of my needs and requests well. I ended up getting my gown at another store, but since I had a fairly good experience I decided to head back there with my bridesmiads to look for bridesmiad dresses....what a huge difference from the first time I was there.....Immediately, the girl at the front desk was extremely rude & unhelpful! She had a very bad attitude...and even made a comment about how the store receives their dresses 6 months after all the other stores around (this was after I asked for a specific 2008 dress from a designer)! Completely unprofessional!! She then told us we could go back and look through the dresses and that was the end of any help or service we received from any of the employees!! Not one person asked us if we needed help or were doing ok. I had to search out someone to set us up in a dressing room and the person seemed like this was a chore rather than her job. Even when we were done & I myself had to write down the designer and style number and stated very loudly for all employees to hear that I would be looking for these specific dresses at another store.....and even after my bridesmaids made comments about the poor service....WE STILL DID NOT RECEIVE ANY HELP OR SERVICE!!! I absolutely could not wait to get out of that store and I know my maids felt the same! I would not recommend this store to anyone!!! Steer clear of shops that do not provide good customer service!!!!

0
★☆☆☆☆

A few months ago I went to the Bensalem location of Country Bride & Gent to look for my bridal gown & had a pretty good experience. My consultant was nice & helpful and handled all of my needs and requests well. I ended up getting my gown at another store, but since I had a fairly good experience I decided to head back there with my bridesmiads to look for bridesmiad dresses....what a huge difference from the first time I was there.....Immediately, the girl at the front desk was extremely rude & unhelpful! She had a very bad attitude...and even made a comment about how the store receives their dresses 6 months after all the other stores around (this was after I asked for a specific 2008 dress from a designer)! Completely unprofessional!! She then told us we could go back and look through the dresses and that was the end of any help or service we received from any of the employees!! Not one person asked us if we needed help or were doing ok. I had to search out someone to set us up in a dressing room and the person seemed like this was a chore rather than her job. Even when we were done & I myself had to write down the designer and style number and stated very loudly for all employees to hear that I would be looking for these specific dresses at another store.....and even after my bridesmaids made comments about the poor service....WE STILL DID NOT RECEIVE ANY HELP OR SERVICE!!! I absolutely could not wait to get out of that store and I know my maids felt the same! I would not recommend this store to anyone!!! Steer clear of shops that do not provide good customer service!!!!

Pros: None.

Cons: Horrible Customer Service!

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I have to say that I absolutely love the service I have been given here. Colette is my consultant and she has been wonderful. I fell in love with the first dress I put on but it was out of my price range. She brought out another dress for me similar to the one I had one, but alot less money. At first glance, through the plastic bag, I didn't like the second dress, but the second I put it on, there was no need to look at anything else. Colette knew exactly what would look good on me. She has a real "eye" for it. My entire experience has been so positive and would recommend this place to anyone. Very reasonably price, amazing seamstresses, and excellent customer service. 24 days till my big day and I couldn't be any happier.

2
★★★★★

I have to say that I absolutely love the service I have been given here. Colette is my consultant and she has been wonderful. I fell in love with the first dress I put on but it was out of my price range. She brought out another dress for me similar to the one I had one, but alot less money. At first glance, through the plastic bag, I didn't like the second dress, but the second I put it on, there was no need to look at anything else. Colette knew exactly what would look good on me. She has a real "eye" for it. My entire experience has been so positive and would recommend this place to anyone. Very reasonably price, amazing seamstresses, and excellent customer service. 24 days till my big day and I couldn't be any happier.

Pros: Warm and friendly staff, reasonable prices, excellent seamstress-Denise

Cons: None!!!

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Okay, so the only reason I am signed up for this, is so that I can write a response to whomever has complained about customer service. There isn't any bridal shoppe that is going to give you information or let you take pictures of a dress...they don't want you to shop them. Country Bride and Gent was the first place I went...and It actually was out of our price range, so I went to look else where. I just kept coming back, they were so sweet to me...especially Laura...my consultant. My dress was $1300 dollars and they discounted it to $800 for me! Laura and all the ladies have always been extremely helpful every time I have called and sometimes I have just stopped in, they are very busy and still they take care of me! They are always trying to work with my schedule...I highly recommend the country bride and gent...it has been a wonderful experience and I am so excited for my big day!

2
★★★★★

Okay, so the only reason I am signed up for this, is so that I can write a response to whomever has complained about customer service. There isn't any bridal shoppe that is going to give you information or let you take pictures of a dress...they don't want you to shop them. Country Bride and Gent was the first place I went...and It actually was out of our price range, so I went to look else where. I just kept coming back, they were so sweet to me...especially Laura...my consultant. My dress was $1300 dollars and they discounted it to $800 for me! Laura and all the ladies have always been extremely helpful every time I have called and sometimes I have just stopped in, they are very busy and still they take care of me! They are always trying to work with my schedule...I highly recommend the country bride and gent...it has been a wonderful experience and I am so excited for my big day!

Pros: Great Customer service, beutiful, quality dresses

Cons: It was a little pricy at first...but they worked with me and gave me the dress of my dreams!

.

I completely agree about the customer service the other reviewer spoke about... it, is, AWFUL!!!
I had a friend visiting in town from out of state and was bridal dress shopping. She had seen a dress in a bridal magazine that she really liked so I called around to different shops to see if the carried this particular dress. The Country Bride an Gent happened to have this dress so I took my friend to try it on. It turned out not to be "the" dress for her but the lady helping us pulled several more dresses for her to try on and we did find a gorgeous gown for her. The sales people there would not give us any info on the dress at all, even after my friend put money down on the dress. We would have gotten it someplace else otherwise because the people were SO RUDE there! We were stuck. Every experience that followed with The Counrty Bride was negative, rude people who were not willing to give my friend the time of day! Trying to plan fittings was like pulling teeth and they always acted as if they were doing US a favor by doing anything when she had given them HER business! I thought these kind of places were supposed to be all about customer service but this place hasn't even HEARD of customer service!!! Avoid at all costs!!!

0
★☆☆☆☆

I completely agree about the customer service the other reviewer spoke about... it, is, AWFUL!!!
I had a friend visiting in town from out of state and was bridal dress shopping. She had seen a dress in a bridal magazine that she really liked so I called around to different shops to see if the carried this particular dress. The Country Bride an Gent happened to have this dress so I took my friend to try it on. It turned out not to be "the" dress for her but the lady helping us pulled several more dresses for her to try on and we did find a gorgeous gown for her. The sales people there would not give us any info on the dress at all, even after my friend put money down on the dress. We would have gotten it someplace else otherwise because the people were SO RUDE there! We were stuck. Every experience that followed with The Counrty Bride was negative, rude people who were not willing to give my friend the time of day! Trying to plan fittings was like pulling teeth and they always acted as if they were doing US a favor by doing anything when she had given them HER business! I thought these kind of places were supposed to be all about customer service but this place hasn't even HEARD of customer service!!! Avoid at all costs!!!

Pros: Nice selection of dresses

Cons: Customer sevice, location, hours

.

This store focuses all attention on making a quick sell, and does not make any effort to make your experience leading up to the wedding an enjoyable one. There is a lack of response once your check is cashed, you need to place repeated calls to get an answer to your questions or concerns, and may not always get a truthful response depending on who you are speaking with.

0
★☆☆☆☆

This store focuses all attention on making a quick sell, and does not make any effort to make your experience leading up to the wedding an enjoyable one. There is a lack of response once your check is cashed, you need to place repeated calls to get an answer to your questions or concerns, and may not always get a truthful response depending on who you are speaking with.

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Country Bride was the first bridal shop I went to. I proceeded to go to about 10 more shops before deciding I would not buy my dress anywhere other than Country Bride. The service is impeccable and the selection is great as well. My bridal consultant, Yvonne has been wonderful and very supportive. AS an added bonus, their prices cannotg be beat!!! I cannot wait to wear my fabulous dress!! Thanks to all at Country Bride!

2
★★★★★

Country Bride was the first bridal shop I went to. I proceeded to go to about 10 more shops before deciding I would not buy my dress anywhere other than Country Bride. The service is impeccable and the selection is great as well. My bridal consultant, Yvonne has been wonderful and very supportive. AS an added bonus, their prices cannotg be beat!!! I cannot wait to wear my fabulous dress!! Thanks to all at Country Bride!

 

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