Thelma's Bridal

★☆☆☆☆
  • 10101 Market St Ste A10

    Rothschild, WI 54474

    Map & Directions
  • 715-359-2221

About Thelma's Bridal

Details
Hours
Sun 12pm-4pm, Mon-Fri 10am-7pm, Sat 10am-6pm

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We had previously shopped for formal wear at Thelma's when she had the bridal dept in the Merrill store and had great experiences, so when my daughter needed to shop for her wedding gown and attendents dresses and my dress we went 125 miles out of our way to go there again expecting the same. WRONG!! The sales clerk was anything but helpful. All of us needed a plus size but did she give us any samples to try that were larger than a 14? NO! I'm not talking about unrealistic sizes other stores we went to had dresses in stock that were much too large for these girls. The girls were discouraged and frustrated. The overall attitude was that if you are larger than a thin model you're too fat to bother with.
The dressing area we were given didn't even have a folding chair for us to use yet the other side of the store where the prom dresses were had a nice seating--couches, chairs, etc. with the mirrors,

1
★☆☆☆☆

We had previously shopped for formal wear at Thelma's when she had the bridal dept in the Merrill store and had great experiences, so when my daughter needed to shop for her wedding gown and attendents dresses and my dress we went 125 miles out of our way to go there again expecting the same. WRONG!! The sales clerk was anything but helpful. All of us needed a plus size but did she give us any samples to try that were larger than a 14? NO! I'm not talking about unrealistic sizes other stores we went to had dresses in stock that were much too large for these girls. The girls were discouraged and frustrated. The overall attitude was that if you are larger than a thin model you're too fat to bother with.
The dressing area we were given didn't even have a folding chair for us to use yet the other side of the store where the prom dresses were had a nice seating--couches, chairs, etc. with the mirrors,

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I call and make an appointment 2 months before the wedding. To have all of this dun the lady comes in to alter my dress, And all she did was pin it she did not measure me any where to see what she had to do. She gets on the floor and pins it bye hand .She did not use the tool that was a foot away to make sure it is even. I get my dress back and it is botched so bad it is not even the same dress, I ordered it is a inch to short, she put a sweet hart in it and it had it strait organelle. I had no shape in it and ,I was upset, I did not like my dress at all, I just wanted to go home . i asked if i could come back at a later time if ,I want and they told me sure, I call them back 3 days later and tell them i am not happy with my dress ,and that i want some one El's to fix it for me. Not the lady who did it the first time. They tell me ya we will have you meet with the head lady . i went back there to fined out that the Head lady is the one who worked on my dress. The first time so at this point i am not very happy about this. i go in the room and i am telling her what is wrong with my dress. 1.It is to tight in the chest now remember that the dress was 4 sizes to big 2. It is to short i am 5foot 2in that is not very tall 3. it is to high in my armpit and it is rubbing and is hurts to have is on 4.I have no shape in the dress. They tell me that they will fix it and call me when it is dun. I ask them will it be soon? My sisters wedding is on 8-7-10 . The next day i call to see when they think they can get me in to make sure the dress is fitting. Me they tell me 8-5-10 I tell them that wont work my sisters wedding is out of town and I am leaving 8-6-10, And what if there is some thing wrong with the dresst? They tell me that is all they have! I ask when will it be dun? They tell me it wont be dun till Saturday. I ask can i come in then and try it on? They tell me that they the lady working on it wont be there. At this point i am so upset i called my mom to ask her what to do, And ask her to call they tell her to have me come in on Saturday at 2PM.I ask my mom is the lady going to be there? She said they did not tell me. So i call back to ask if she will be there, and to go over what they are going to do. To make sure they will have it wright. They tell me all they are going to do is let it out in the chest and bring it in at the waist. I ask what about the the arm pit and the laenth? They tell me that she dont have time for that, And that that is all she is going to DO! And that if i want more that they will charge me, And that they have other costumers to take care of!! So i said, I am a costumer to, and what because I paid you, And you have my money, I am no longer a concern of yours I don't matter?!?!!? .She tells I'M NOT GOING TO LISTEN TO THIS" "AND IF YOU CALL BACK I WILL CALL THE COPS"!!! And hung up On me. so now it is going to cost me $235.00 to get my dress fixed .

0
★☆☆☆☆

I call and make an appointment 2 months before the wedding. To have all of this dun the lady comes in to alter my dress, And all she did was pin it she did not measure me any where to see what she had to do. She gets on the floor and pins it bye hand .She did not use the tool that was a foot away to make sure it is even. I get my dress back and it is botched so bad it is not even the same dress, I ordered it is a inch to short, she put a sweet hart in it and it had it strait organelle. I had no shape in it and ,I was upset, I did not like my dress at all, I just wanted to go home . i asked if i could come back at a later time if ,I want and they told me sure, I call them back 3 days later and tell them i am not happy with my dress ,and that i want some one El's to fix it for me. Not the lady who did it the first time. They tell me ya we will have you meet with the head lady . i went back there to fined out that the Head lady is the one who worked on my dress. The first time so at this point i am not very happy about this. i go in the room and i am telling her what is wrong with my dress. 1.It is to tight in the chest now remember that the dress was 4 sizes to big 2. It is to short i am 5foot 2in that is not very tall 3. it is to high in my armpit and it is rubbing and is hurts to have is on 4.I have no shape in the dress. They tell me that they will fix it and call me when it is dun. I ask them will it be soon? My sisters wedding is on 8-7-10 . The next day i call to see when they think they can get me in to make sure the dress is fitting. Me they tell me 8-5-10 I tell them that wont work my sisters wedding is out of town and I am leaving 8-6-10, And what if there is some thing wrong with the dresst? They tell me that is all they have! I ask when will it be dun? They tell me it wont be dun till Saturday. I ask can i come in then and try it on? They tell me that they the lady working on it wont be there. At this point i am so upset i called my mom to ask her what to do, And ask her to call they tell her to have me come in on Saturday at 2PM.I ask my mom is the lady going to be there? She said they did not tell me. So i call back to ask if she will be there, and to go over what they are going to do. To make sure they will have it wright. They tell me all they are going to do is let it out in the chest and bring it in at the waist. I ask what about the the arm pit and the laenth? They tell me that she dont have time for that, And that that is all she is going to DO! And that if i want more that they will charge me, And that they have other costumers to take care of!! So i said, I am a costumer to, and what because I paid you, And you have my money, I am no longer a concern of yours I don't matter?!?!!? .She tells I'M NOT GOING TO LISTEN TO THIS" "AND IF YOU CALL BACK I WILL CALL THE COPS"!!! And hung up On me. so now it is going to cost me $235.00 to get my dress fixed .

Pros: nun

Cons: rude did not help

 

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