Wells Fargo Home Mortgage

★★★☆☆

About Wells Fargo Home Mortgage

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Finance
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2.5 2
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DO NOT BANK HERE! Don't believe a word that the bankers here tell you if you're considering opening an account. They outright lied to me about ATM fees. They told me "wells-fargo never charges an ATM fee, even on out of network ATMs". First bank statement I get all sorts of fees were present. And I'm not talking about the fee that the machine itself charges, I'm talking WF adds a fee on top of it. And I'm SURE I understood correctly, as they will no doubt say that I misunderstood, since it took an hour to open the account, I talked about these fees at great length. In addition, all sorts of ridiculous conditions were necessary to open the account. I called the banker, Damien, and asked why I was being charged these fees. He couldn't answer basic questions about my account, and said he'd have to call me back. Never got a call back. Closed my account one week later. In doing so I reported the problem to the manager of the bank. He says he would "follow up" but I got the impression he wouldn't. Reported the problem to the BBB (Better Business Bureau) and asked for my $6.50 back. Some shmuck on the West Coast called and told me my fees wouldn't be refunded because the account was closed (as if they couldn't send me a check) and that I should've read the fine print. Glad to see that our tax dollars (bailout) are going to a bunch of petty thieves. I can't speak for all branches, but this WF branch are outright liars and petty thieves!

0
★☆☆☆☆

DO NOT BANK HERE! Don't believe a word that the bankers here tell you if you're considering opening an account. They outright lied to me about ATM fees. They told me "wells-fargo never charges an ATM fee, even on out of network ATMs". First bank statement I get all sorts of fees were present. And I'm not talking about the fee that the machine itself charges, I'm talking WF adds a fee on top of it. And I'm SURE I understood correctly, as they will no doubt say that I misunderstood, since it took an hour to open the account, I talked about these fees at great length. In addition, all sorts of ridiculous conditions were necessary to open the account. I called the banker, Damien, and asked why I was being charged these fees. He couldn't answer basic questions about my account, and said he'd have to call me back. Never got a call back. Closed my account one week later. In doing so I reported the problem to the manager of the bank. He says he would "follow up" but I got the impression he wouldn't. Reported the problem to the BBB (Better Business Bureau) and asked for my $6.50 back. Some shmuck on the West Coast called and told me my fees wouldn't be refunded because the account was closed (as if they couldn't send me a check) and that I should've read the fine print. Glad to see that our tax dollars (bailout) are going to a bunch of petty thieves. I can't speak for all branches, but this WF branch are outright liars and petty thieves!

Pros: None

Cons: Liars and thieves

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Even though we don't have our main account at Wells Fargo, we have several smaller accounts there, as well as our children's savings accounts. The employees there have always been very helpful, and their drive-thru is always very efficient.

4
★★★★☆

Even though we don't have our main account at Wells Fargo, we have several smaller accounts there, as well as our children's savings accounts. The employees there have always been very helpful, and their drive-thru is always very efficient.

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