Shack Smokehouse & Grille

★★★☆☆
  • 3301 Belknap St

    Superior, WI 54880

    Map & Directions
  • 715-392-9836

About Shack Smokehouse & Grille

Categories
  • Bars & Clubs
  • Bars & Pubs
  • Liquor Stores
  • Restaurants
  • Barbecue
  • Bistros
2.6667 3
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I have only been to the Shack one time. My husband took me there for Valentines Day, we had a reservation but did not get seated up an hour past our time. When we did get our food, my husband's potatoes were cold. We have not been back since. I am thinking that we should give it another try on a night when its not a holiday. Will post after that visit.

2
★★☆☆☆

I have only been to the Shack one time. My husband took me there for Valentines Day, we had a reservation but did not get seated up an hour past our time. When we did get our food, my husband's potatoes were cold. We have not been back since. I am thinking that we should give it another try on a night when its not a holiday. Will post after that visit.

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They have great food and wonderful service. Delicious prime rib and you can get it on Mon.(Queen cut) for $9.99, while you listen to live music. I would recommend the Schack to everyone. If you are not happy, tell the owner , he wants to know, so he can change it.

2
★★★★★

They have great food and wonderful service. Delicious prime rib and you can get it on Mon.(Queen cut) for $9.99, while you listen to live music. I would recommend the Schack to everyone. If you are not happy, tell the owner , he wants to know, so he can change it.

Pros: Wonderful service

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We had reservations at 6:30 p.m. on New Years Eve. My wife is a server and was her first New Years Eve off in 17 years. We were seated promptly and ordered drinks. Our drinks arrived after about 20 minutes, the waitress served my wife the wrong wine three times. We ordered appetizers and food off of the menu. At 7:45 our soups/salads arrived. At 8:10 we questioned were our appetizers were, the server paid us little or no attention the entire time. I went into the liquor store and bought a bottle of Champagne and opened it at our table to the dismay of my wife. At 8:20, half of our appetizer arrived and it was cold. When we questioned when we would be getting our main course, the waitress said that she didn't know where it was. At 8:30 we got up from our table to leave. FINALLY, the manager and waitress showed up and told us that they would pay for our meal IF WE COULD WAIT ANOTHER 30 MINUTES. I had to leave the restaruant because my hunger had fueled my anger 10 times what it normally is. They ended up giving the couple we were with a $50 gift certificate. We left $40 on the table and just left. This was, by far, the worst dining experience we have ever had. Due to the fact that my wife was off on the holiday for the first time in 17 years, this was really pathetic and unacceptable. We ended up eating bar pizza at a smokey dive, dressed up and all. Your establishment should be ashamed of this type of treatment.

1
★☆☆☆☆

We had reservations at 6:30 p.m. on New Years Eve. My wife is a server and was her first New Years Eve off in 17 years. We were seated promptly and ordered drinks. Our drinks arrived after about 20 minutes, the waitress served my wife the wrong wine three times. We ordered appetizers and food off of the menu. At 7:45 our soups/salads arrived. At 8:10 we questioned were our appetizers were, the server paid us little or no attention the entire time. I went into the liquor store and bought a bottle of Champagne and opened it at our table to the dismay of my wife. At 8:20, half of our appetizer arrived and it was cold. When we questioned when we would be getting our main course, the waitress said that she didn't know where it was. At 8:30 we got up from our table to leave. FINALLY, the manager and waitress showed up and told us that they would pay for our meal IF WE COULD WAIT ANOTHER 30 MINUTES. I had to leave the restaruant because my hunger had fueled my anger 10 times what it normally is. They ended up giving the couple we were with a $50 gift certificate. We left $40 on the table and just left. This was, by far, the worst dining experience we have ever had. Due to the fact that my wife was off on the holiday for the first time in 17 years, this was really pathetic and unacceptable. We ended up eating bar pizza at a smokey dive, dressed up and all. Your establishment should be ashamed of this type of treatment.

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