Alexander Eye Institute

★★★☆☆
  • 250 North Metro Drive

    Appleton, WI 54913

    Map & Directions
  • 920-830-2020

3.0 2
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I had a consultation at Alexander, and I was a candidate for PRK surgery. I had my pre-op exam, and everything looked good and was a go. I was scheduled for surgery, given prescriptions to fill, sold eye drops and vitamins in their office. Most everything was done by his assistant, when he came in at the end I had one question in particular about the Mitomycin (cancer drug) that is applied to the eye at the end of surgery. Alexander was belittling and arrogant in answering saying that I need to just trust my Dr. (this was literally after meeting him for 1 minute that I was supposed to implicitly trust him???) and he asked how would I be able to have any knowledge on the subject? I was unsettled by his treatment of me, as I deserve to know all about what is going to be done to my eyes, but was going ahead with the surgery. Two days later, the day before surgery I called the office to ask a couple more final questions and mention I was hurt by his answer to one of my questions just in order to feel settled and ready for surgery. His assistant called back shortly after that to inform me that the Dr. was cancelling my surgery, really...??? So, I suppose if you implicitly trust all doctors, you dont ask any questions out of the ordinary, and you dont have feelings or like being belittled than you could be fine having surgery there. I was also not reimbursed for the hundreds of dollars I spent on the prescriptions they had me fill and the vitamins I was told to start taking right away. They did take the eye drops back, but I couldnt return the vitamins because they were open...well yeah they were open because you said to take them...Poor business practices and poor people skills.

1
★☆☆☆☆

I had a consultation at Alexander, and I was a candidate for PRK surgery. I had my pre-op exam, and everything looked good and was a go. I was scheduled for surgery, given prescriptions to fill, sold eye drops and vitamins in their office. Most everything was done by his assistant, when he came in at the end I had one question in particular about the Mitomycin (cancer drug) that is applied to the eye at the end of surgery. Alexander was belittling and arrogant in answering saying that I need to just trust my Dr. (this was literally after meeting him for 1 minute that I was supposed to implicitly trust him???) and he asked how would I be able to have any knowledge on the subject? I was unsettled by his treatment of me, as I deserve to know all about what is going to be done to my eyes, but was going ahead with the surgery. Two days later, the day before surgery I called the office to ask a couple more final questions and mention I was hurt by his answer to one of my questions just in order to feel settled and ready for surgery. His assistant called back shortly after that to inform me that the Dr. was cancelling my surgery, really...??? So, I suppose if you implicitly trust all doctors, you dont ask any questions out of the ordinary, and you dont have feelings or like being belittled than you could be fine having surgery there. I was also not reimbursed for the hundreds of dollars I spent on the prescriptions they had me fill and the vitamins I was told to start taking right away. They did take the eye drops back, but I couldnt return the vitamins because they were open...well yeah they were open because you said to take them...Poor business practices and poor people skills.

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Thank you so much for my laser eye surgery. It is so wonderful to have eyes that actually work. I absolutely love it. It is appreciated more than you could ever know. Going from five years of constantly wearing glasses or contacts to not using anything in twenty seconds is simply amazing! Thank you, thank you, thank you!

5
★★★★★

Thank you so much for my laser eye surgery. It is so wonderful to have eyes that actually work. I absolutely love it. It is appreciated more than you could ever know. Going from five years of constantly wearing glasses or contacts to not using anything in twenty seconds is simply amazing! Thank you, thank you, thank you!

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