Neroli Salon & Spa

★★★☆☆

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Neroli Aveda Salon & Spa

3885 N Brookfield Rd Brookfield, CT

2.5556 18
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Never had a hair service, but I DO highly recomend both facials and pedicures. Be sure to ask for Megan for nails and Kyresa for both massage and facials. or if your daring for waxing. I've been going now for three years using both thoes technicians and HAVE NO COMPLAINTS!! I will tell you that your going to pay a few dollars more cause they both KNOW what their doing. and you wont be disappointed with either one of them. you can find them both at the Brookfield location

2
★★★★☆

Never had a hair service, but I DO highly recomend both facials and pedicures. Be sure to ask for Megan for nails and Kyresa for both massage and facials. or if your daring for waxing. I've been going now for three years using both thoes technicians and HAVE NO COMPLAINTS!! I will tell you that your going to pay a few dollars more cause they both KNOW what their doing. and you wont be disappointed with either one of them. you can find them both at the Brookfield location

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I went to the east-side location and was happy that I was able to get in that same day. Well that changed! The reason I could get in that same day was because the stylist double-books. I got a cut and color. I even brought her the color that my previous hair stylist used. She decided not to follow those colors and instead highlighted with what she thought would look good--without first showing me the colors. Since she met me 1 minute before I don't know how she would know what my tastes were. Regardless I trusted her professional judgment and went ahead. Needless to say he highlight was bland and lacked professional polish. The haircut was uneven - the left side was longer than the right. Can't students at least get the sides even! Anyway I called the salon and wanted to get the cut corrected. Then they told me that I couldn't get in for 5 days to get my hair cut AND I'D HAVE TO PAY FOR THE CUT. I left a message for the manager to call me. I have not received a call back yet. The receptionist was very pleasant and offered a "sorry you were not satisfied" but without support or action from the professional staff her professionalism is lost. This is absolutely the worst place I have every had my hair done.

0
★☆☆☆☆

I went to the east-side location and was happy that I was able to get in that same day. Well that changed! The reason I could get in that same day was because the stylist double-books. I got a cut and color. I even brought her the color that my previous hair stylist used. She decided not to follow those colors and instead highlighted with what she thought would look good--without first showing me the colors. Since she met me 1 minute before I don't know how she would know what my tastes were. Regardless I trusted her professional judgment and went ahead. Needless to say he highlight was bland and lacked professional polish. The haircut was uneven - the left side was longer than the right. Can't students at least get the sides even! Anyway I called the salon and wanted to get the cut corrected. Then they told me that I couldn't get in for 5 days to get my hair cut AND I'D HAVE TO PAY FOR THE CUT. I left a message for the manager to call me. I have not received a call back yet. The receptionist was very pleasant and offered a "sorry you were not satisfied" but without support or action from the professional staff her professionalism is lost. This is absolutely the worst place I have every had my hair done.

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I am a student going to school for my cosmetology certificate and I hope that one day I can have the opportunity to work at an establishment like Neroli. When I have been for services they are always pleasant, it is a clean calming environment and the stylists really know what they are doing.

2
★★★★★

I am a student going to school for my cosmetology certificate and I hope that one day I can have the opportunity to work at an establishment like Neroli. When I have been for services they are always pleasant, it is a clean calming environment and the stylists really know what they are doing.

Pros: Great atmosphere, talented stylists, overall wonderful servi

Cons: None

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First I hope the owner reads this because I would like to know how is someone a senior stylist when they've only been doing hair for 2 years? I don't think rubbing oil on your head before the shampoo adds extra value to the service. I could probably get the same service at supercuts, and bring a bottle of olive oil along and ask them to rub it on my head. What is the point? Why do you want an oil scalp and then wash the oily scalp off. I guess some people enjoy that but to me it's weird. I don't like it.

0
★☆☆☆☆

First I hope the owner reads this because I would like to know how is someone a senior stylist when they've only been doing hair for 2 years? I don't think rubbing oil on your head before the shampoo adds extra value to the service. I could probably get the same service at supercuts, and bring a bottle of olive oil along and ask them to rub it on my head. What is the point? Why do you want an oil scalp and then wash the oily scalp off. I guess some people enjoy that but to me it's weird. I don't like it.

Pros: nice price menu

Cons: not worth the cost

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I have been here many times, each time hoping for a better style ..better cut..better color..have tried different stylist..started to blame my hair...but, after finally saying enough, went somewhere else where they did exactly what I wanted ..The staff is often rude and when I would get my haircut there I would have to listen to the hairdresser talk about her upcoming vacation that she might have to cancel if she doesn't get enough tips...it's Christmas and I don't have any money...the ecomony isn't doing well and it's hurting me..Aren't I paying enough for the services that I don't need to be pressured into giving a huge tip...Won't be going back, and after reading all the review, don't feel like i'm the only one...

1
★★☆☆☆

I have been here many times, each time hoping for a better style ..better cut..better color..have tried different stylist..started to blame my hair...but, after finally saying enough, went somewhere else where they did exactly what I wanted ..The staff is often rude and when I would get my haircut there I would have to listen to the hairdresser talk about her upcoming vacation that she might have to cancel if she doesn't get enough tips...it's Christmas and I don't have any money...the ecomony isn't doing well and it's hurting me..Aren't I paying enough for the services that I don't need to be pressured into giving a huge tip...Won't be going back, and after reading all the review, don't feel like i'm the only one...

Pros: Smells fantastic...short wait

Cons: Money vs quality...does not add up

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if you like to feel pressured, awkard, and unhappy this is the place for you, from the minute you walk in you are followed and hounded to buy, i love aveda products, but i dont need to be asked if i need help by every emplyee there. also the hair service i recieved felt rushed and was not at all what i wanted. i guess they only know how to make everyone look like a soccer mom. They made me feel like i didnt belong there... eh i like to feel good about my self after i get my hair done, not feel like the unpopular kid in high school!

0
★☆☆☆☆

if you like to feel pressured, awkard, and unhappy this is the place for you, from the minute you walk in you are followed and hounded to buy, i love aveda products, but i dont need to be asked if i need help by every emplyee there. also the hair service i recieved felt rushed and was not at all what i wanted. i guess they only know how to make everyone look like a soccer mom. They made me feel like i didnt belong there... eh i like to feel good about my self after i get my hair done, not feel like the unpopular kid in high school!

Pros: smelled nice, my stylist was nice

Cons: the receptionists, sales pressure!!!

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I've had the best massages and facials at the Brookfield Neroli Spa! The staff were friendly and I loved the room that you wait in for your services with the fireplace, so relaxing! Jen was an awesome massage therapist there and I had a smooth checkout, no hassles.

2
★★★★★

I've had the best massages and facials at the Brookfield Neroli Spa! The staff were friendly and I loved the room that you wait in for your services with the fireplace, so relaxing! Jen was an awesome massage therapist there and I had a smooth checkout, no hassles.

Pros: Everything!

Cons: ????

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Thank you Neroli.... you ruined my wedding day.
I promised my friends the day I was in your salon that I was not going to say anything or get upset on my big day. Now that the day has passed, I have had a chance to calm down and did not cause a commotion in your salon I have chosen to take the best course of action. I will spread the word around town about how badly your staff failed me. I have plenty of female friends,co-workers and family who love to talk who could go to your salon and trust me, NONE of them will step foot in your direction once I get around to them. You know very well who I am and I refuse to return your phone calls because I don't want any apologies or second chances. A wedding is a woman's day to shine. I was half put together because I barely got to receive any of my services and what I did receive I could have done by myself. When we realized half of the appointments that I made were gone, your staff had nothing to say. All they could do is stare. I give you an "A" for damage control. I wish I would have researched this place before I made my appointments with my wedding party. So once more, thanks. And by the way, you really should not give prices over the phone when they are completely different once you have actually received them.

0
★☆☆☆☆

Thank you Neroli.... you ruined my wedding day.
I promised my friends the day I was in your salon that I was not going to say anything or get upset on my big day. Now that the day has passed, I have had a chance to calm down and did not cause a commotion in your salon I have chosen to take the best course of action. I will spread the word around town about how badly your staff failed me. I have plenty of female friends,co-workers and family who love to talk who could go to your salon and trust me, NONE of them will step foot in your direction once I get around to them. You know very well who I am and I refuse to return your phone calls because I don't want any apologies or second chances. A wedding is a woman's day to shine. I was half put together because I barely got to receive any of my services and what I did receive I could have done by myself. When we realized half of the appointments that I made were gone, your staff had nothing to say. All they could do is stare. I give you an "A" for damage control. I wish I would have researched this place before I made my appointments with my wedding party. So once more, thanks. And by the way, you really should not give prices over the phone when they are completely different once you have actually received them.

Pros: The scents in the air were relaxing and beautiful. I like that all products used were Aveda.

Cons: The staff is unprepared. The skill level of the techs are horrible. No organization. No one knows what is going on. Where does this place get it awards from?

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Every year I set aside $1,000 to pamper myself with at a local day spa. I foolishly handed that money over to Neroli the last few years and am so sorry that I didn't make the decision to go elsewhere. My own fault for not leaving after I was burned once. The staff at Brookfield are pretentious and unprofessional. Every time I have arrived for a service at Brookfield or Downtown I have been brushed aside because the staff was too busy gabbing. My last three, yes three, hair appointments at Downtown have ended because they have been out of the product they needed to do my hair. Unacceptable! I thought I would give Bayshore a go and was equally disappointed. Let me save you all a trip. Their pedi services are performed in a large salad bowl and the staff is seconds out of beauty school. I think the cherry on this whole experience is the call I received from the manager of operations. After they conveniently lost my appointment for the forth time I called and complained. The manager said "that's technology for you". Some manager. Guess she does not care about loosing revenue and customers. As a business owner and a member of the Milwaukee Chamber of Commerce I would recommend this company start from square one if they want to sustain in the long run. I say good luck to your sinking ship Neroli!

0
★☆☆☆☆

Every year I set aside $1,000 to pamper myself with at a local day spa. I foolishly handed that money over to Neroli the last few years and am so sorry that I didn't make the decision to go elsewhere. My own fault for not leaving after I was burned once. The staff at Brookfield are pretentious and unprofessional. Every time I have arrived for a service at Brookfield or Downtown I have been brushed aside because the staff was too busy gabbing. My last three, yes three, hair appointments at Downtown have ended because they have been out of the product they needed to do my hair. Unacceptable! I thought I would give Bayshore a go and was equally disappointed. Let me save you all a trip. Their pedi services are performed in a large salad bowl and the staff is seconds out of beauty school. I think the cherry on this whole experience is the call I received from the manager of operations. After they conveniently lost my appointment for the forth time I called and complained. The manager said "that's technology for you". Some manager. Guess she does not care about loosing revenue and customers. As a business owner and a member of the Milwaukee Chamber of Commerce I would recommend this company start from square one if they want to sustain in the long run. I say good luck to your sinking ship Neroli!

Pros: Hours

Cons: Skill of staff, cleanliness of environment and product availability

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Was very unhappy with my color and cut at this salon. Just moved to the area- came highly recommended, although after paying over $150 I seriously could see my roots right after being styled.

Not worth the money.

1
★★☆☆☆

Was very unhappy with my color and cut at this salon. Just moved to the area- came highly recommended, although after paying over $150 I seriously could see my roots right after being styled.

Not worth the money.

Pros: nice facilites

Cons: didn't take time, dissatisfied with outcome

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I called and said I was new to the area--looking for a stylist.
When I arrived I learned that it was the girls' last day of employment. I explained what I wanted, even brought a picture. Basically just a shape up...I left with about 3 inches of length taken off--and a very blunt, ugly cut. Nothing like the picture. I went back for a "fix" only to have to return AGAIN because it was much shorter on one side than the other. I tried my luck and went in for a color. I was asked to pay before she was finished because they closed at 6 and she was running late. My color ended up blotchy and orange-like at the roots--I complained but was told "it was beautiful"....I wrote to the spa twice complaining and asking for compensation. That was two weeks ago--still no response. Very unprofessional. I paid nearly $200 with gratuity. If I had been able to wait until the color was "finished" I would NOT have paid.

0
★☆☆☆☆

I called and said I was new to the area--looking for a stylist.
When I arrived I learned that it was the girls' last day of employment. I explained what I wanted, even brought a picture. Basically just a shape up...I left with about 3 inches of length taken off--and a very blunt, ugly cut. Nothing like the picture. I went back for a "fix" only to have to return AGAIN because it was much shorter on one side than the other. I tried my luck and went in for a color. I was asked to pay before she was finished because they closed at 6 and she was running late. My color ended up blotchy and orange-like at the roots--I complained but was told "it was beautiful"....I wrote to the spa twice complaining and asking for compensation. That was two weeks ago--still no response. Very unprofessional. I paid nearly $200 with gratuity. If I had been able to wait until the color was "finished" I would NOT have paid.

Pros: Only Pro is the fountain and relaxing music

Cons: Listening skills of employees, poor hair cuts, poor color

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An appointment for an hour massage is less than 60 mins. I really wanted them to concentrate on my back. Customer service left a lot to be desirable. They are snooty there and then want you pressure to buy something. I hated the unisex facilities. When I go to change I don't want to see a man in there with me. I had my hair done there years ago it was good. There focus should remain on hair not spa service.

0
★☆☆☆☆

An appointment for an hour massage is less than 60 mins. I really wanted them to concentrate on my back. Customer service left a lot to be desirable. They are snooty there and then want you pressure to buy something. I hated the unisex facilities. When I go to change I don't want to see a man in there with me. I had my hair done there years ago it was good. There focus should remain on hair not spa service.

Pros: It look nice, nice area

Cons: Staff, time you pay for is not what you get, just because you put the word spa in your name doesn't make you one

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Wonderful treatment at this salon. My apt started right on time - while conditioning hair treatment was processed I was surprised by a hand massage and then when done with a complimentary makeup touch up. Service above and beyond!

2
★★★★★

Wonderful treatment at this salon. My apt started right on time - while conditioning hair treatment was processed I was surprised by a hand massage and then when done with a complimentary makeup touch up. Service above and beyond!

Pros: Professional, Knowledgeable, Well staffed

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When I went to check in for my appointment the woman at the desk said that she couldn't find it. I insisted that I had recently scheduled it and even confirmed with the girl on the phone the day and time. She seemed very confused and didn't appear to know what she was doing. Another young lady came over, took over the situation, found me a time slot and I thoroughly enjoyed my service! I discovered later that the woman who originally tried to check me in was a manager. How unprofessional is it when a manager doesn't know how to handle a situation and a girl in her early twenties took care of me no problem! I recommend the salon and spa for its services, but don't count on their management staff to be very helpful. More often than not it's the other employees who know what's going on.

2
★★★★☆

When I went to check in for my appointment the woman at the desk said that she couldn't find it. I insisted that I had recently scheduled it and even confirmed with the girl on the phone the day and time. She seemed very confused and didn't appear to know what she was doing. Another young lady came over, took over the situation, found me a time slot and I thoroughly enjoyed my service! I discovered later that the woman who originally tried to check me in was a manager. How unprofessional is it when a manager doesn't know how to handle a situation and a girl in her early twenties took care of me no problem! I recommend the salon and spa for its services, but don't count on their management staff to be very helpful. More often than not it's the other employees who know what's going on.

Pros: services, staff, atmosphere

Cons: management

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The treatment I recieved at this salon and spa exceeded my expectations. I felt I got way more for my money, and I really enjoyed the complimentary makeup touchup after my service. The staff is very friendly and accomodating, and went out of their way to make my experience enjoyable. I would definately reccomend this salon/spa!

2
★★★★★

The treatment I recieved at this salon and spa exceeded my expectations. I felt I got way more for my money, and I really enjoyed the complimentary makeup touchup after my service. The staff is very friendly and accomodating, and went out of their way to make my experience enjoyable. I would definately reccomend this salon/spa!

Pros: friendly staff, good value, exceptional

Cons: none

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I would defintely not recommend this spa to anyone looking for a pleasant experience. The staff were not accomodating at all. They gave me the wrong prices and address to the spa on the phone. I was told my services would total $105. When I was finished and ready to pay, I was told the price was $225! I was treated poorly like a number and when I didnt want to buy their products, they treated me even worse. Not my idea of relaxation.

0
★☆☆☆☆

I would defintely not recommend this spa to anyone looking for a pleasant experience. The staff were not accomodating at all. They gave me the wrong prices and address to the spa on the phone. I was told my services would total $105. When I was finished and ready to pay, I was told the price was $225! I was treated poorly like a number and when I didnt want to buy their products, they treated me even worse. Not my idea of relaxation.

Pros: Nothing, Nothing, Nothing

Cons: Rude Staff, Pricey, Mediocre Service

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The girl who did my massage was not friendly or welcoming. I felt like she just wanted to get through her day and go home. She made the whole experience unpleasant!! My suggestion is to get referrals from someone who has already been there, the massage therapist I had was awful!! It is nuts to pay $100 for an unpleasant, mediocre massage!

0
★☆☆☆☆

The girl who did my massage was not friendly or welcoming. I felt like she just wanted to get through her day and go home. She made the whole experience unpleasant!! My suggestion is to get referrals from someone who has already been there, the massage therapist I had was awful!! It is nuts to pay $100 for an unpleasant, mediocre massage!

Pros: Aveda Products

Cons: Unpleasant Staff, Not Welcoming

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Neroli is the best salon in the Milwaukee area. The atmosphere is wonderful, the products are great and best of all, the staff is knowledgable, creative, and friendly.

2
★★★★★

Neroli is the best salon in the Milwaukee area. The atmosphere is wonderful, the products are great and best of all, the staff is knowledgable, creative, and friendly.

Pros: Great staff, Massage&Aromatherapy, Leave happy

Cons: Need appointment

 

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