Costco Wholesale

★★★★☆
  • 950 Port Washington Rd

    Grafton, WI 53024

    Map & Directions
  • 262-204-1050

Shopping

Shopping
More choices in Grafton:
Resultset_next

American Eagle Outfitters

100 S Federal Ave 308 Mason City, IA

Resultset_next

Buckle

100 S Federal Ave 107 Mason City, IA

3.5 4
Hi! Sign in to let us know how Costco Wholesale was?
Write a Review
.

The correct phone number for Costco is 262.204.1050..this will be an automated system that picks up and all you do is listen for the correct option number and press the number you need. The membership/member service desk is 262.204.1060. you will most likely get to talk to a "live" person right away on that line, and NO bakery doesn't have a phone. They do not take cake orders over the phone, you have to come into the store or fax in a order form.

5
★★★★★

The correct phone number for Costco is 262.204.1050..this will be an automated system that picks up and all you do is listen for the correct option number and press the number you need. The membership/member service desk is 262.204.1060. you will most likely get to talk to a "live" person right away on that line, and NO bakery doesn't have a phone. They do not take cake orders over the phone, you have to come into the store or fax in a order form.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I definitely agree with the phone issues mentioned. I don't get the need to call others ignorant when their experience differs, either.

When you DO manage to get ahold of someone, you CAN get good assistance. The problem is, the phones can and do ring. And ring. And then you get transferred, if/when you get someone, and it rings some more.

And after a while, if there's no one answering, their system finally gets tired of ringing and HANGS UP ON YOU without warning. We've experienced this, literally, a dozen or more times over the time the store's been in operation and we've been members. It's a very real problem--and the system hanging up on customers is a management-acknowledged issue as well that they apparently are/were trying to fix.

We once had an issue with leaking bloody package of chicken... Several attempts to reach a human--and a few hours after we got home--we finally talked to someone... who told us to bring it back in so they could verify and exchange. I'm not dragging dripping potentially rotten chicken back into the store hours after the fact. I get that some people scam, but some benefit of the doubt wouldn't have hurt. And answering the phones at ALL, let alone promptly, regardless of the answer, would have really helped us as well.

3
★★★☆☆

I definitely agree with the phone issues mentioned. I don't get the need to call others ignorant when their experience differs, either.

When you DO manage to get ahold of someone, you CAN get good assistance. The problem is, the phones can and do ring. And ring. And then you get transferred, if/when you get someone, and it rings some more.

And after a while, if there's no one answering, their system finally gets tired of ringing and HANGS UP ON YOU without warning. We've experienced this, literally, a dozen or more times over the time the store's been in operation and we've been members. It's a very real problem--and the system hanging up on customers is a management-acknowledged issue as well that they apparently are/were trying to fix.

We once had an issue with leaking bloody package of chicken... Several attempts to reach a human--and a few hours after we got home--we finally talked to someone... who told us to bring it back in so they could verify and exchange. I'm not dragging dripping potentially rotten chicken back into the store hours after the fact. I get that some people scam, but some benefit of the doubt wouldn't have hurt. And answering the phones at ALL, let alone promptly, regardless of the answer, would have really helped us as well.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have been Business Members since the Grafton, WI opening and have had a very good experience thus far. While no business is perfect, this location has helped us over and above several times. Just now I called about a winter coat we bought there recently. The zipper gave way, they said, "just bring it back, we'll replace it". VERY helpful if you ask me. We have done a lot of purchases here, including tires and are very pleased.

5
★★★★★

We have been Business Members since the Grafton, WI opening and have had a very good experience thus far. While no business is perfect, this location has helped us over and above several times. Just now I called about a winter coat we bought there recently. The zipper gave way, they said, "just bring it back, we'll replace it". VERY helpful if you ask me. We have done a lot of purchases here, including tires and are very pleased.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I am trying to reach Costco b y phone and the phone rings and rings still ringing in fact still ringing while I am writing this with now answering machine etc.. to find out information on tires.. not professional for a company like this or any. hmnmm

I have double checked and looked at the screen on my phone to see if it matched just to make sure it was not my mistake. I have even called back..

1
★☆☆☆☆

I am trying to reach Costco b y phone and the phone rings and rings still ringing in fact still ringing while I am writing this with now answering machine etc.. to find out information on tires.. not professional for a company like this or any. hmnmm

I have double checked and looked at the screen on my phone to see if it matched just to make sure it was not my mistake. I have even called back..

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

 

Wait, you're the expert.

If you've been to or used Costco Wholesale, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review