Portrait Innovations

★☆☆☆☆
  • 95 N Moorland Rd # A1a

    Brookfield, WI 53005

    Map & Directions
  • 262-641-4041

About Portrait Innovations

Hours
Sat 9am-6pm
1.0 1
Hi! Sign in to let us know how Portrait Innovations was?
Write a Review
.

Today my wife and sister-in-law attempted to get a photo of our daughter and niece for my parents. Here is the background; in November our child turned 3 months old and we took her to Portrait Innovations to get her pictures taken and spent $150 on photos. The Portrait Innovations special is advertised at $9.95 for a photo package (obviously used to get people in the door) but that was not what we were concerned with based on our purchase. This brings me to today; my sister-in-law made the reservation for today??s session and during the session, my baby was recognized as being at the location a month prior by one of the photographers. This picture session was for my mother and since she was going to pay for it, clearly the $9.95 value package was not her utmost concern. After the photos were taken we were called to the viewing screen and as it was about time to pick pictures, the girl who was showing the photos proceeded to instruct us that because my child was there a month ago any picture with her in the photo could not be apart of a $9.95 package and we would have to order pictures separately. Keep in mind we did not tell her what pictures we were going to purchase or what we were planning on spending. This girl proceeded to judge us as only wanting the $9.95 special. (Now the best part of this was the crowd that had formed in the lobby waiting for pictures clearly was not from Brookfield, Elm Grove, New Berlin or Waukesha and did not represent the "affluent" community this studio is located in, my family on the other hand did not fit into the same mix but we were treated as if we were.) At this moment of being judged the girl who was showing the pictures decided to call over her "supervisor" to better inform us on how we could make this process work. This heavy set lady proceeds to come over to our viewing area and tell us "you can??t have the $9.95 package" as if this was rehearsed. Keep in mind we hadn??t picked our pictures. After 10 minutes of being told our child couldn??t be in the pictures for a $9.95 package (not even wanting the $9.95 package) my wife and I were offended and left the store with out making a purchase.

My advice to anyone looking for photos is to find a professional photograph that will work with you and help get the pictures that will last a lifetime. Portrait Innovations is clearly a "cash cow" operation that rushes photos, and could care less about its clients. My opinion based on the cliental, this place is geared towards the lower class with a very limited income. As a consumer that spends money in Brookfield, this is a terrible establishment and poor reflection on Brookfield Square Mall and is contributing to the demise of the once affluent Brookfield Shopping community.

1
★☆☆☆☆

Today my wife and sister-in-law attempted to get a photo of our daughter and niece for my parents. Here is the background; in November our child turned 3 months old and we took her to Portrait Innovations to get her pictures taken and spent $150 on photos. The Portrait Innovations special is advertised at $9.95 for a photo package (obviously used to get people in the door) but that was not what we were concerned with based on our purchase. This brings me to today; my sister-in-law made the reservation for today??s session and during the session, my baby was recognized as being at the location a month prior by one of the photographers. This picture session was for my mother and since she was going to pay for it, clearly the $9.95 value package was not her utmost concern. After the photos were taken we were called to the viewing screen and as it was about time to pick pictures, the girl who was showing the photos proceeded to instruct us that because my child was there a month ago any picture with her in the photo could not be apart of a $9.95 package and we would have to order pictures separately. Keep in mind we did not tell her what pictures we were going to purchase or what we were planning on spending. This girl proceeded to judge us as only wanting the $9.95 special. (Now the best part of this was the crowd that had formed in the lobby waiting for pictures clearly was not from Brookfield, Elm Grove, New Berlin or Waukesha and did not represent the "affluent" community this studio is located in, my family on the other hand did not fit into the same mix but we were treated as if we were.) At this moment of being judged the girl who was showing the pictures decided to call over her "supervisor" to better inform us on how we could make this process work. This heavy set lady proceeds to come over to our viewing area and tell us "you can??t have the $9.95 package" as if this was rehearsed. Keep in mind we hadn??t picked our pictures. After 10 minutes of being told our child couldn??t be in the pictures for a $9.95 package (not even wanting the $9.95 package) my wife and I were offended and left the store with out making a purchase.

My advice to anyone looking for photos is to find a professional photograph that will work with you and help get the pictures that will last a lifetime. Portrait Innovations is clearly a "cash cow" operation that rushes photos, and could care less about its clients. My opinion based on the cliental, this place is geared towards the lower class with a very limited income. As a consumer that spends money in Brookfield, this is a terrible establishment and poor reflection on Brookfield Square Mall and is contributing to the demise of the once affluent Brookfield Shopping community.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Portrait Innovations, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review