Pizza Hut

★★★☆☆
Order From Pizza Hut Online Today! Choose Real Taste, and So Much More
  • 2512 Lebanon Pike

    Nashville, TN 37214

    Cross street: Davidson

    Map & Directions

About Pizza Hut

Hours
Sun-Thu 11am-11pm, Fri-Sat 11am-12am

Food

Food
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.

Worst experience I have ever had in a restaurant or a Pizza Hut. The servers were rude, the pizza was cold. I went in for the buffet at 1:00pm, first words out of the hostess mouth was they closed in 30 minutes. Then I was seated at a

3
★★★★★

Worst experience I have ever had in a restaurant or a Pizza Hut. The servers were rude, the pizza was cold. I went in for the buffet at 1:00pm, first words out of the hostess mouth was they closed in 30 minutes. Then I was seated at a

.

I ordered for delivery from this location and it never came. I called the manager twice and both times got the runaround - never an apology - and both times was told the driver was on the way.

1
★☆☆☆☆

I ordered for delivery from this location and it never came. I called the manager twice and both times got the runaround - never an apology - and both times was told the driver was on the way.

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.

This Pizza Hut *used* to be great, with Friday night delivery in under 45 minutes.

BUT something has changed in the year or so. Every time I order from them, I wind up with a credit because the delivery takes at least 1.5 hours, even on a weeknight, and the pizza is always room temperature. Half the time, my order is either wrong or the toppings are incredibly skimpy, but my ticket has always been correct. I haven't had ordering problems, but the delivery folks rarely apologize for the delay, and most of them simply claim that it takes an hour to drive the six miles to my house. The people there are nice about their mistakes, but that's not the point, and I don't think they're learning from them.

I haven't eaten inside, but every time I drive by (and I do often), there are about four workers sitting on the steps smoking and chatting with friends. So, I guess they're either slow on Friday nights when other restaurants are packed or service is poor.

Finally, what's up with the editorial review? I have written restaurant review professionally, and this one is about as generic as saying that the Earth is a floating orb with living things, water and oxygen. It's not a review but Web copy.

1
★★☆☆☆

This Pizza Hut *used* to be great, with Friday night delivery in under 45 minutes.

BUT something has changed in the year or so. Every time I order from them, I wind up with a credit because the delivery takes at least 1.5 hours, even on a weeknight, and the pizza is always room temperature. Half the time, my order is either wrong or the toppings are incredibly skimpy, but my ticket has always been correct. I haven't had ordering problems, but the delivery folks rarely apologize for the delay, and most of them simply claim that it takes an hour to drive the six miles to my house. The people there are nice about their mistakes, but that's not the point, and I don't think they're learning from them.

I haven't eaten inside, but every time I drive by (and I do often), there are about four workers sitting on the steps smoking and chatting with friends. So, I guess they're either slow on Friday nights when other restaurants are packed or service is poor.

Finally, what's up with the editorial review? I have written restaurant review professionally, and this one is about as generic as saying that the Earth is a floating orb with living things, water and oxygen. It's not a review but Web copy.

Pros: Online Ordering

Cons: Delivery takes hours, Orders are wrong, Food is cold

.

After an hour and a half after placing order, I decided to call and ask for a status on my delivery....... no where to be found. Order was taken by a young lady that I had dealt with before that needed some proper grooming in language and ettiquette before she ever answers the phone again. Not the first time coming in contact with this young lady, the last time order was in left field from what I ordered. Management did offer another delivery, yeah, I can wait another hour and a half. I'm way beyond leniency for customer service, I've done it for years but this is the final time I deal with Pizza Hut. As long as she's there, better order chinese.

0
★☆☆☆☆

After an hour and a half after placing order, I decided to call and ask for a status on my delivery....... no where to be found. Order was taken by a young lady that I had dealt with before that needed some proper grooming in language and ettiquette before she ever answers the phone again. Not the first time coming in contact with this young lady, the last time order was in left field from what I ordered. Management did offer another delivery, yeah, I can wait another hour and a half. I'm way beyond leniency for customer service, I've done it for years but this is the final time I deal with Pizza Hut. As long as she's there, better order chinese.

Pros: none

Cons: slow delivery, missing orders, bad order taker

 

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