Martins Auto Svc & Repair

★★★★☆

About Martins Auto Svc & Repair

Categories
  • Automotive Repair
Details
  • Brake Repair

Automotive

Automotive
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Roger Martin reminds me of the kind of down home mechanics & garages we grew up with 40 years ago. If you have a problem, take your vehicle to Roger. They will do whatever is needed to fix it right and they won't do anything that doesn't need doing. I work 30 miles from my home, so when something goes wrong with my 10-year old vehicle, it's vital to have someone that can take care of it in an expeditious manner.

Their charges are very reasonable in today's marketplace. I thought this kind of place went out 25 years ago. I am so thankful I was recommended to Martin's Auto and I would recommend him to anyone without any reservations whatsoever.

2
★★★★★

Roger Martin reminds me of the kind of down home mechanics & garages we grew up with 40 years ago. If you have a problem, take your vehicle to Roger. They will do whatever is needed to fix it right and they won't do anything that doesn't need doing. I work 30 miles from my home, so when something goes wrong with my 10-year old vehicle, it's vital to have someone that can take care of it in an expeditious manner.

Their charges are very reasonable in today's marketplace. I thought this kind of place went out 25 years ago. I am so thankful I was recommended to Martin's Auto and I would recommend him to anyone without any reservations whatsoever.

Pros: Honest, Helpful, Friendly, Trustworthy

Cons: NONE

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I had a horrible experience with another automotive place in town. I have never had a problem with my car before so when i go an oil leak some pointed me to this other place. With two weeks it had to be put in three times. I got it back it broke down, got it back and it broke down again. The third time this other place told me they would charge me 400 dollards for a part and free labor and towing but come to find out the part was only 100 dollars. I was mad. We found Martin's and THANK GOD!!! He spoke to us on the phone for thirty min before he ever touched the car. He thought he found the problem and ordered the part but when he got it in it was not the problem so he took it out and put my old one back in.... never charged me for that part or the labor to put it on. He called me when he found the real problem and found me a great deal on a good part and even fixed some stuff that i did not know was wrong. It was all for less than the other guy wanted to charge me for "just the part" He spent another thirty min after hours explaining the problem to me and ways to keep it in good shape. This place is amazing and i will send all my friends there from now on.

2
★★★★★

I had a horrible experience with another automotive place in town. I have never had a problem with my car before so when i go an oil leak some pointed me to this other place. With two weeks it had to be put in three times. I got it back it broke down, got it back and it broke down again. The third time this other place told me they would charge me 400 dollards for a part and free labor and towing but come to find out the part was only 100 dollars. I was mad. We found Martin's and THANK GOD!!! He spoke to us on the phone for thirty min before he ever touched the car. He thought he found the problem and ordered the part but when he got it in it was not the problem so he took it out and put my old one back in.... never charged me for that part or the labor to put it on. He called me when he found the real problem and found me a great deal on a good part and even fixed some stuff that i did not know was wrong. It was all for less than the other guy wanted to charge me for "just the part" He spent another thirty min after hours explaining the problem to me and ways to keep it in good shape. This place is amazing and i will send all my friends there from now on.

Pros: excelent work, nice people, very helpful

Cons: none

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I just recently moved to TN. Not knowing where to take my truck, we tried a dealership and they gave us an estimate $2,500 + to repair and replace parts on the vehicle. Wanting a second opinion, I contacted Martin's, I spoke with Roger, and he called me back promptly with answers to my questions, and offered to look at the truck for less than half the price that the dealership charged.

Roger was very friendly in person/on the phone, and suggested that we not do anything, those "repairs" as suggested by the dealer were not necessary and wouldn't be wise in the case of our vehicle. And he waived the fee to look at the truck too.

Would definately take my vehicles back again!

2
★★★★★

I just recently moved to TN. Not knowing where to take my truck, we tried a dealership and they gave us an estimate $2,500 + to repair and replace parts on the vehicle. Wanting a second opinion, I contacted Martin's, I spoke with Roger, and he called me back promptly with answers to my questions, and offered to look at the truck for less than half the price that the dealership charged.

Roger was very friendly in person/on the phone, and suggested that we not do anything, those "repairs" as suggested by the dealer were not necessary and wouldn't be wise in the case of our vehicle. And he waived the fee to look at the truck too.

Would definately take my vehicles back again!

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I have nothing but high praise to say about MARTIN'S Auto Service & Repair. Great service and staff. Very professional and helpful, from first making initial contact, to getting rental car coordinated to warranty company to getting our vehicle fixed, AWESOME. Thank you Roger and Pete and all the technicians that work there. We WILL be back and WILL be telling everyone about our experience!! Thank you.

2
★★★★★

I have nothing but high praise to say about MARTIN'S Auto Service & Repair. Great service and staff. Very professional and helpful, from first making initial contact, to getting rental car coordinated to warranty company to getting our vehicle fixed, AWESOME. Thank you Roger and Pete and all the technicians that work there. We WILL be back and WILL be telling everyone about our experience!! Thank you.

Pros: Staff courteous, very detailed in problems found, etc

Cons: I honestly can even think of ANY

.

This place is horrible!! Avoid like the plague. Surprisingly they're recognized by the Better Business! My experience with this shop was that i asked them to repair something on my vehicle. They repaired it, AND screwed something up in the process. They did not call me at all. So they ordered the part that they screwed up from the dealer, installed it, and still NO PHONE CALL. I happened to call and inquire as to when they'd be done with my car, and they told me they had been done with it 2 DAYS (no call)! I arrived expecting to pay slightly more than i was told, but the bill nearly tripled! From a couple hundred to almost a thousand. They'd done work that i did NOT authorize, then they fully expected ME to pay for it!! If you decide to use this company anyway, make sure you ask for all of your old parts back, (even though i did and received nothing). Nice people initially, BUT ONCE THEY HAVE YOUR CAR WATCH OUT!!

0
★☆☆☆☆

This place is horrible!! Avoid like the plague. Surprisingly they're recognized by the Better Business! My experience with this shop was that i asked them to repair something on my vehicle. They repaired it, AND screwed something up in the process. They did not call me at all. So they ordered the part that they screwed up from the dealer, installed it, and still NO PHONE CALL. I happened to call and inquire as to when they'd be done with my car, and they told me they had been done with it 2 DAYS (no call)! I arrived expecting to pay slightly more than i was told, but the bill nearly tripled! From a couple hundred to almost a thousand. They'd done work that i did NOT authorize, then they fully expected ME to pay for it!! If you decide to use this company anyway, make sure you ask for all of your old parts back, (even though i did and received nothing). Nice people initially, BUT ONCE THEY HAVE YOUR CAR WATCH OUT!!

Pros: They're nice initially

Cons: They'll over charge you for unauthorized work, and will not release your car if you disagree

 

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