Moon's Wrecker Services

★☆☆☆☆

About Moon's Wrecker Services

Automotive

Automotive
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On 12/1/08 I was traveling from Atlanta, GA to Grand Rapids, MI and around mile marker 138 on Highway 24-W I smashed into a boulder in the middle of the highway which blew out my tire and put a hole in my rim. The state police showed up within about 10 min and called Moon's towing to come tow me to a repair shop. The flatbed came within about 10 minutes and had my car on the truck and ready to go in about 5 min flat. He then drove us 3 miles to the exit, went to one truck stop who obviously had nothing, then across the street to another where he basically had his mind made up he was going to drop me off. No more than 15 min elapsed from the time he put the car on the truck to the time it was off, in the parking lot of the repair shop.

The gentleman that was driving that day was extremely rude and unhelpful. He called 1 place to see if they had a tire. He wouldn't listen to anything I had to say. He kept telling people what to look for for my car. I am a VW enthusiast and know EXACTLY what will and won't fit my car but he completely ignored anything I had to say. He then, in a angry tone told my girlfriend to get out of the truck and go sit inside the shop, which had no heat.

At this point he demanded I pay him $125 CASH. I have NEVER heard of a tow company demand CASH ONLY. I told him I had no cash or any access to any cash and only had credit. I wasn't about to dispute the charge either, at that point. He NEVER disclosed his fee's (I asked, he ignored) and he NEVER said anything prior that it was CASH ONLY.

Never before have I been so rudely treated by a towing company. Maybe its a southern thing? But up here in Michigan everyone is extremely helpful and understanding. I was still an 11 hour drive from home and literally in the middle of no where and was at the mercy of these people and I feel they took advantage of me. The repair shop on the other hand, I cannot say enough good things about them.

0
★☆☆☆☆

On 12/1/08 I was traveling from Atlanta, GA to Grand Rapids, MI and around mile marker 138 on Highway 24-W I smashed into a boulder in the middle of the highway which blew out my tire and put a hole in my rim. The state police showed up within about 10 min and called Moon's towing to come tow me to a repair shop. The flatbed came within about 10 minutes and had my car on the truck and ready to go in about 5 min flat. He then drove us 3 miles to the exit, went to one truck stop who obviously had nothing, then across the street to another where he basically had his mind made up he was going to drop me off. No more than 15 min elapsed from the time he put the car on the truck to the time it was off, in the parking lot of the repair shop.

The gentleman that was driving that day was extremely rude and unhelpful. He called 1 place to see if they had a tire. He wouldn't listen to anything I had to say. He kept telling people what to look for for my car. I am a VW enthusiast and know EXACTLY what will and won't fit my car but he completely ignored anything I had to say. He then, in a angry tone told my girlfriend to get out of the truck and go sit inside the shop, which had no heat.

At this point he demanded I pay him $125 CASH. I have NEVER heard of a tow company demand CASH ONLY. I told him I had no cash or any access to any cash and only had credit. I wasn't about to dispute the charge either, at that point. He NEVER disclosed his fee's (I asked, he ignored) and he NEVER said anything prior that it was CASH ONLY.

Never before have I been so rudely treated by a towing company. Maybe its a southern thing? But up here in Michigan everyone is extremely helpful and understanding. I was still an 11 hour drive from home and literally in the middle of no where and was at the mercy of these people and I feel they took advantage of me. The repair shop on the other hand, I cannot say enough good things about them.

Pros: None.

Cons: Everything. Horrible horrible service. DO NOT USE these people.

 

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