Mid South Appliance

★★★★☆
  • 5236 Murfreesboro

    La Vergne, TN 37086

    Map & Directions
  • 615-793-9712

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15115 Old Hickory Blvd B Nashville, AR

4.2222 9
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DO NOT CALL!!! I called to find out why my freezer was not working on my 6 year old fridge. Was told it is probably the motherboard, but they would need a $79 diagnostic fee to make sure. They came out, replaced the motherboard for

3
★★★★★

DO NOT CALL!!! I called to find out why my freezer was not working on my 6 year old fridge. Was told it is probably the motherboard, but they would need a $79 diagnostic fee to make sure. They came out, replaced the motherboard for

.

I literally made an account just so that I can advise other people to not waste $75. You have to pay a fee of $75 just to have them come and tell you what is wrong with the appliance and I wouldn't even be so dissatisfied with it if they

3
★★★★★

I literally made an account just so that I can advise other people to not waste $75. You have to pay a fee of $75 just to have them come and tell you what is wrong with the appliance and I wouldn't even be so dissatisfied with it if they

.

Called about a leak in my washing machine. \r
The service technician was prompt and on time.\r
\r
Checked the machine and found no leak. Discussed other\r
possible reasons,like the soap dispenser not securely latched. \r
\r
I found the

3
★★★★★

Called about a leak in my washing machine. \r
The service technician was prompt and on time.\r
\r
Checked the machine and found no leak. Discussed other\r
possible reasons,like the soap dispenser not securely latched. \r
\r
I found the

.

This company did a great job at my house. I had a refrigerator that was leaking water...and a oven that would not heat. The filter on my fridge was leaking, which he removed and didn't charge me for that repair since the filters can be

3
★★★★★

This company did a great job at my house. I had a refrigerator that was leaking water...and a oven that would not heat. The filter on my fridge was leaking, which he removed and didn't charge me for that repair since the filters can be

.

This is a very poor company and bad customer services, DO NOT CALL THEM, if you do not agree with the way they do thing, they will just tell you to take your business to another company, when ask to speak to a manager/supervisor the lady

3
★★★★★

This is a very poor company and bad customer services, DO NOT CALL THEM, if you do not agree with the way they do thing, they will just tell you to take your business to another company, when ask to speak to a manager/supervisor the lady

.

I just had a fantastic experience with this company, and I almost hadn't used them because of the other three reviews here. They provide warranty service for major appliance companies, and I had used them previously with no problems. I realize that it's very easy to give a bad review when you are unhappy for some reason, and I wanted my comment to counter that with my positive review.

Today, the problem with my BRAND NEW washer was diagnosed within minutes, the problem solved, and the guy was in and out of the house within probably 10 minutes. You have to understand that I had a problem that 5 attempts from other two other companies had not made right. (No thanks to the big blue box store...)

I mentioned that the scheduling is a con. I did not have a problem at all, but the thing is that they do their scheduling differently than many other companies, and if you don't understand that, you could get frustrated. I was told up front how it worked, and it worked exactly like they said, and within the time frame listed. You have to allow a full day to begin with, as they work by zip code. On that day, there is a morning call to give you an am/pm window.

I absolutely will not hesitate to use them again.

2
★★★★★

I just had a fantastic experience with this company, and I almost hadn't used them because of the other three reviews here. They provide warranty service for major appliance companies, and I had used them previously with no problems. I realize that it's very easy to give a bad review when you are unhappy for some reason, and I wanted my comment to counter that with my positive review.

Today, the problem with my BRAND NEW washer was diagnosed within minutes, the problem solved, and the guy was in and out of the house within probably 10 minutes. You have to understand that I had a problem that 5 attempts from other two other companies had not made right. (No thanks to the big blue box store...)

I mentioned that the scheduling is a con. I did not have a problem at all, but the thing is that they do their scheduling differently than many other companies, and if you don't understand that, you could get frustrated. I was told up front how it worked, and it worked exactly like they said, and within the time frame listed. You have to allow a full day to begin with, as they work by zip code. On that day, there is a morning call to give you an am/pm window.

I absolutely will not hesitate to use them again.

Pros: They know what they are doing, period.

Cons: scheduling system

.

$75 for a tech to tell me the dishwasher pump was burned out. . Estimate to fix was $186 including a $70 pump. Price of pump through home depot plus fed-ex shipping was $45. I decided, what do I have to lose? I'll try my first dishwasher repair! When I took it apart I saw some glass chips inside the pump. so I tapped it on the counter and the glass came out. Then I put it back together and... Here's the real kicker...you ready? THE OLD PUMP WORKED FLAWLESSLY!

I called to get my $70 dollars back because they gave me a wrong diagnosis. The manager said that they do not remove glass, so their policy would be to replace the pump. THEY DIDN'T EVEN TAKE THE PUMP APART! THEY DIDN'T EVEN KNOW THERE WAS GLASS IN IT!

DO NOT USE MID-SOUTH APPLIANCE.

All appliance repair companies might be scammers also, but this one is for sure. I should have listened to the other reviews!

0
★☆☆☆☆

$75 for a tech to tell me the dishwasher pump was burned out. . Estimate to fix was $186 including a $70 pump. Price of pump through home depot plus fed-ex shipping was $45. I decided, what do I have to lose? I'll try my first dishwasher repair! When I took it apart I saw some glass chips inside the pump. so I tapped it on the counter and the glass came out. Then I put it back together and... Here's the real kicker...you ready? THE OLD PUMP WORKED FLAWLESSLY!

I called to get my $70 dollars back because they gave me a wrong diagnosis. The manager said that they do not remove glass, so their policy would be to replace the pump. THEY DIDN'T EVEN TAKE THE PUMP APART! THEY DIDN'T EVEN KNOW THERE WAS GLASS IN IT!

DO NOT USE MID-SOUTH APPLIANCE.

All appliance repair companies might be scammers also, but this one is for sure. I should have listened to the other reviews!

Cons: will rip you off

.

Moved into new construction housing where these folks set up the appliances and nothing has worked! For the first appointment they showed up late (I had to show up late to work on account of me waiting for them to show up). After fixing the appliance they were called in for on that occasion a related appliance started having issues. Like it has been previously mentioned, scheduling with these folks is a nightmare. If they would have installed the appliances right in the first place and tried them out like they should have after they were installed then I wouldn't have to be late to work waiting for these bozos to make housecalls they are late for. AVOID THIS BUSINESS LIKE A PLAGUE UNLESS YOU WANT FAULTY APPLIANCES!!!

0
★☆☆☆☆

Moved into new construction housing where these folks set up the appliances and nothing has worked! For the first appointment they showed up late (I had to show up late to work on account of me waiting for them to show up). After fixing the appliance they were called in for on that occasion a related appliance started having issues. Like it has been previously mentioned, scheduling with these folks is a nightmare. If they would have installed the appliances right in the first place and tried them out like they should have after they were installed then I wouldn't have to be late to work waiting for these bozos to make housecalls they are late for. AVOID THIS BUSINESS LIKE A PLAGUE UNLESS YOU WANT FAULTY APPLIANCES!!!

Pros: None

Cons: Like the last reviewer, pretty much everything...

.

Customer Service very very poor.
Scheduling is non-existent.
This company's employees will not be honest with customers.
Do not use this company.

0
★☆☆☆☆

Customer Service very very poor.
Scheduling is non-existent.
This company's employees will not be honest with customers.
Do not use this company.

Pros: None

Cons: Everything

Message from Mid South Appliance

We provide services to many of the surrounding areas, including:

La Vergne

Brentwood

Old Hickory

Smyrna

Rockvale

Hermitage

Murfreesboro

Christiana

Mt. Juliet

Antioch

Eagleville

Gladeville

Cane Ridge

Nashville

Nolensville

Donelson

and many more!

More about Mid South Appliance

At Mid South Appliance Heating and Cooling, we provide honest service and repairs and stand behind all of our work. Please give us a call so we can show you why La Vergne and the greater Nashville area visits Mid South Appliance, Heating & Cooling.

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