American Residential Services

★★★☆☆

Professional Services

Professional Services
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3.0 2
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We had a stopped up drain in our tub. I called them to clear the drain, and my wife stayed home while I went to work. I expected the job to be well under $200.

We called Music City Sewer & Drain (with which we had great, reasonably-priced work done in the past). I unfortunately did not know ARS had purchased the company and the name. The work was done by ARS.

Their plumber (salesman) came to our house and told my wife "if we just clear the clog, it will clog up again". He recommended for $760, he could replace some of the pipes and "it will never clog again" (of course, none of this promise was in writing!). She unfortunately trusted this jerk, and had him to replace the pipes under the house, with payment made when they finished.

I complained to ARS and the BBB. The Nashville office referred me to the corporate office in Memphis, who then sent me back to the Nashville office (no one wanted to take responsibility for all the work and extra charges which were not needed). All this took around two months, and I had to keep calling them or emailing the BBB to get any action. They offered to refund 20% of the charges, take it or leave it.

No apology. No admission they did work which was not needed. We very reluctantly accepted their offer of a 20% refund (what choice did we have?), and then we had to hound the company before they finally issued it. Even then, we were way overcharged for work that was not needed to solve the problem.

They did work which was not needed and preyed on a trusting female senior-citizen who assumes all people are honest. They promised a partial refund, and then we had to fight to get it! There is NO WAY I will ever do business with this dishonest company again!

I wish I could give ARS zero stars!

1
★☆☆☆☆

We had a stopped up drain in our tub. I called them to clear the drain, and my wife stayed home while I went to work. I expected the job to be well under $200.

We called Music City Sewer & Drain (with which we had great, reasonably-priced work done in the past). I unfortunately did not know ARS had purchased the company and the name. The work was done by ARS.

Their plumber (salesman) came to our house and told my wife "if we just clear the clog, it will clog up again". He recommended for $760, he could replace some of the pipes and "it will never clog again" (of course, none of this promise was in writing!). She unfortunately trusted this jerk, and had him to replace the pipes under the house, with payment made when they finished.

I complained to ARS and the BBB. The Nashville office referred me to the corporate office in Memphis, who then sent me back to the Nashville office (no one wanted to take responsibility for all the work and extra charges which were not needed). All this took around two months, and I had to keep calling them or emailing the BBB to get any action. They offered to refund 20% of the charges, take it or leave it.

No apology. No admission they did work which was not needed. We very reluctantly accepted their offer of a 20% refund (what choice did we have?), and then we had to hound the company before they finally issued it. Even then, we were way overcharged for work that was not needed to solve the problem.

They did work which was not needed and preyed on a trusting female senior-citizen who assumes all people are honest. They promised a partial refund, and then we had to fight to get it! There is NO WAY I will ever do business with this dishonest company again!

I wish I could give ARS zero stars!

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This plumbing service has it all: kind and caring service techs, reasonable prices, on-time arrivals, and no additional charges for after hours or weekends. They are my first choice when I need service and I highly recommend them to all Nashvillians.

5
★★★★★

This plumbing service has it all: kind and caring service techs, reasonable prices, on-time arrivals, and no additional charges for after hours or weekends. They are my first choice when I need service and I highly recommend them to all Nashvillians.

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