Sprint Store By Cellular Concepts

★★★★☆

About Sprint Store By Cellular Concepts

Communications & Utilities

Communications & Utilities
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Sprint Store by Wireless Lifestyle

5819 Lone Tree Way E Antioch, CA

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Verizon Wireless Franchise

5601 Lone Tree Way # 120 Brentwood, CA

3.5 4
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Daniel Dunn helped me find the right phone after I returned the one that my 50yr+eyes couldn't read the font on. He was patient, friendly and never made me feel un-techy. I had a great experience, new management has definitely made the difference! My new phone is my new best friend. Thanks Daniel!

2
★★★★★

Daniel Dunn helped me find the right phone after I returned the one that my 50yr+eyes couldn't read the font on. He was patient, friendly and never made me feel un-techy. I had a great experience, new management has definitely made the difference! My new phone is my new best friend. Thanks Daniel!

Pros: friendly, helpful and patient

Cons: none

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Talk-wireless Inc has some excellent sales specialist, who have great knowledge of the products and plans. Very pleasant to deal with. However the store manager Kathryn Verner is very rude and unpleasant to deal with. She is very immature and condescending, when dealing with customers. Thank goodness she does not work there all the time, otherwise that store would sell nothing.

3
★★★☆☆

Talk-wireless Inc has some excellent sales specialist, who have great knowledge of the products and plans. Very pleasant to deal with. However the store manager Kathryn Verner is very rude and unpleasant to deal with. She is very immature and condescending, when dealing with customers. Thank goodness she does not work there all the time, otherwise that store would sell nothing.

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I think the person that posted that, is an idiot. Most people go to a cell phone store, and just really don't know what they are doing. like this idiot. they sold me a Blackberry. Blackberry makes ear pieces for phones idiot, so does Samsung, and Motorola, all because it doesn't have a Sprint package, doesn't mean it wont work on the phone. I think some people rant because they are retarted. If you was over charged, you should have been, and if they didn't take back the ear piece, good. I have worked at a wireless store, once it left, the ear piece was yours. Dummy

5
★★★★★

I think the person that posted that, is an idiot. Most people go to a cell phone store, and just really don't know what they are doing. like this idiot. they sold me a Blackberry. Blackberry makes ear pieces for phones idiot, so does Samsung, and Motorola, all because it doesn't have a Sprint package, doesn't mean it wont work on the phone. I think some people rant because they are retarted. If you was over charged, you should have been, and if they didn't take back the ear piece, good. I have worked at a wireless store, once it left, the ear piece was yours. Dummy

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Very unprofessional, not willing to cooperate with a customer, rude. It was the worst experience I ever had in a store! I wanted to buy an earpiece for my daughter's cell phone (Sprint). And they are a Sprint authorized dealer. The sales person picked one that had a price 29.99. He told me the price was wrong.. and it was actually 39.99. I agreed to pay that amount. When I came home and opened the box it did not have any instructions or tags and the earpiece was a Blackberry. It looked suspicious without any manual, labels and/or instructions. I decided not to use it. I went to the store the next day and wanted to return the product, but the store manager Kathryn Verner REFUSED to issue a refund. She was rude and uncompromising. I wonder how they are still in business with such attitude. By the way.. the earpiece they sold to me for 39.99 still had the price tag of 29.99 and the manager agreed that they overcharged me. Anyway, they OVERCHARGED me, sold BLACKBERRY to me, instead of a SPRINT product, and then refused to accept the return. There is no place for them in Brentwood! I do not recommend them to anyone.

1
★☆☆☆☆

Very unprofessional, not willing to cooperate with a customer, rude. It was the worst experience I ever had in a store! I wanted to buy an earpiece for my daughter's cell phone (Sprint). And they are a Sprint authorized dealer. The sales person picked one that had a price 29.99. He told me the price was wrong.. and it was actually 39.99. I agreed to pay that amount. When I came home and opened the box it did not have any instructions or tags and the earpiece was a Blackberry. It looked suspicious without any manual, labels and/or instructions. I decided not to use it. I went to the store the next day and wanted to return the product, but the store manager Kathryn Verner REFUSED to issue a refund. She was rude and uncompromising. I wonder how they are still in business with such attitude. By the way.. the earpiece they sold to me for 39.99 still had the price tag of 29.99 and the manager agreed that they overcharged me. Anyway, they OVERCHARGED me, sold BLACKBERRY to me, instead of a SPRINT product, and then refused to accept the return. There is no place for them in Brentwood! I do not recommend them to anyone.

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