Oakes, Michael O, DDS - Snodgrass-King Pediatric Dntl

★★★★☆
  • 125 Cool Springs Blvd 140

    Franklin, TN 37067

    Map & Directions
  • 615-771-1111

3.6316 19
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The WORST EXPERIENCE ever, this place is a money making machine, that's all. They don't care about our children. Today I went to the one in cool springs and since the time we arrived the receptionist was RUDE with us. Then one of the

3
★★★★★

The WORST EXPERIENCE ever, this place is a money making machine, that's all. They don't care about our children. Today I went to the one in cool springs and since the time we arrived the receptionist was RUDE with us. Then one of the

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My daughter started receiving orthodontic services (spacer) in 2nd grade. She was born with only 1 central incisor and a former orthodontist in this practice recommended pulling all 4 eye teeth and her permanent central incisor. I should

3
★★★★★

My daughter started receiving orthodontic services (spacer) in 2nd grade. She was born with only 1 central incisor and a former orthodontist in this practice recommended pulling all 4 eye teeth and her permanent central incisor. I should

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RUN!!! Dr. Snodgrass is EXTREMELY rude!!! I paid $1000 to have my son's 3 baby teeth pulled, due to Dr. King's recommendations of "crowding" , a year later there is no sign of permanent teeth. Dr. Snodgrass wasn't the one treating my son

3
★★★★★

RUN!!! Dr. Snodgrass is EXTREMELY rude!!! I paid $1000 to have my son's 3 baby teeth pulled, due to Dr. King's recommendations of "crowding" , a year later there is no sign of permanent teeth. Dr. Snodgrass wasn't the one treating my son

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We took our 4 1/2 -year-old daughter there for the 2nd time at a different location thinking that it might be better. At her first visit Dr. Snodgrass held her down to exam her teeth, which I didn't think was smart when she was scared

3
★★★★★

We took our 4 1/2 -year-old daughter there for the 2nd time at a different location thinking that it might be better. At her first visit Dr. Snodgrass held her down to exam her teeth, which I didn't think was smart when she was scared

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I would NOT recommend this practice. These negative posts are fully accurate. This practice is all about unnecessary, aggressive procedures on children. They already put two crowns on my 8 year old when he was 5 years old. Today, they

3
★★★★★

I would NOT recommend this practice. These negative posts are fully accurate. This practice is all about unnecessary, aggressive procedures on children. They already put two crowns on my 8 year old when he was 5 years old. Today, they

.

We have just recently been made aware that we could respond directly to these reviews. While we have answered some individually we want to let everyone who's had any concern regarding their treatment or care to contact us individually So

3
★★★★★

We have just recently been made aware that we could respond directly to these reviews. While we have answered some individually we want to let everyone who's had any concern regarding their treatment or care to contact us individually So

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This is a great local dentist office in Franklin. I personally know the team that runs this office and they are very caring and passionate professionals. I read the other reviews and they didn't seem very accurate at all. I would

3
★★★★★

This is a great local dentist office in Franklin. I personally know the team that runs this office and they are very caring and passionate professionals. I read the other reviews and they didn't seem very accurate at all. I would

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I will NEVER go back. I had to have a crown and they wanted the full amount of the crown paid in advance to RESERVE the dentist..they use scare tactics and over charge..

3
★★★★★

I will NEVER go back. I had to have a crown and they wanted the full amount of the crown paid in advance to RESERVE the dentist..they use scare tactics and over charge..

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Truly horrifying experience. Got ortho and dental for my daughter at Snodgrass King in Cool Springs. They recommended so many things that she didn't need. Worse than that, they hurt her every single time we were there. She is now getting

3
★★★★★

Truly horrifying experience. Got ortho and dental for my daughter at Snodgrass King in Cool Springs. They recommended so many things that she didn't need. Worse than that, they hurt her every single time we were there. She is now getting

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Dr. Snodgrass may be a rich dentist with the biggest house in Brentwood, but I would not take my child there again. Several years ago, I took my young son there and they required that I wait while they took him away for what should have been a basic procedure. My son was terrorized by the inhumane restraining methods WITHOUT EVER COMMUNICATING THIS TO THE PARENTS. I understand that young children may be difficult to treat due to movements, but it should be a choice of parents if this method is used. I don't know what else they did without my knowledge or permission as well....

0
★☆☆☆☆

Dr. Snodgrass may be a rich dentist with the biggest house in Brentwood, but I would not take my child there again. Several years ago, I took my young son there and they required that I wait while they took him away for what should have been a basic procedure. My son was terrorized by the inhumane restraining methods WITHOUT EVER COMMUNICATING THIS TO THE PARENTS. I understand that young children may be difficult to treat due to movements, but it should be a choice of parents if this method is used. I don't know what else they did without my knowledge or permission as well....

.

I took my 7 year old daughter to this dental practice for a cleaning. They told us that she had three baby teeth with cavities, which needed to be capped under anesthesia, and that she should have all of her molars (including baby teeth) sealed. I was not shown any xrays and we were rushed out of the office by the entire staff. I did manage to ask one question about the caps-were there any alternatives? They insisted that caps were the only option. I took her to a well-respected pediatric dentist in Nashville for a second opinion. The second dentist said that she absolutely did not need any work done. There were no visible cavities and her x-rays only showed a few very tiny areas that had the potential to become cavities, but he recommended a good flossing regime and regular cleanings to handle the problem areas. He also said that if the problem areas did require any work in the future, simple fillings would resolve the issue and chances are she would lose the teeth before reaching that point . He told us that insurance would not have covered any of the work Snodgrass-King wanted to perform and we would have ended up paying a large amount to do completely unnecessary work and put our daughter through the trauma of anesthesia. I am furious that Snodgrass-King wanted to put my daughter through so much, not to mention give her mouth full of metal, for nothing! If this review keeps another child from being mistreated by them, it will be worth the time I took to write this.

0
★☆☆☆☆

I took my 7 year old daughter to this dental practice for a cleaning. They told us that she had three baby teeth with cavities, which needed to be capped under anesthesia, and that she should have all of her molars (including baby teeth) sealed. I was not shown any xrays and we were rushed out of the office by the entire staff. I did manage to ask one question about the caps-were there any alternatives? They insisted that caps were the only option. I took her to a well-respected pediatric dentist in Nashville for a second opinion. The second dentist said that she absolutely did not need any work done. There were no visible cavities and her x-rays only showed a few very tiny areas that had the potential to become cavities, but he recommended a good flossing regime and regular cleanings to handle the problem areas. He also said that if the problem areas did require any work in the future, simple fillings would resolve the issue and chances are she would lose the teeth before reaching that point . He told us that insurance would not have covered any of the work Snodgrass-King wanted to perform and we would have ended up paying a large amount to do completely unnecessary work and put our daughter through the trauma of anesthesia. I am furious that Snodgrass-King wanted to put my daughter through so much, not to mention give her mouth full of metal, for nothing! If this review keeps another child from being mistreated by them, it will be worth the time I took to write this.

.

I took my 7 year old daughter to this dental practice for a cleaning. They told us that she had three baby teeth with cavities, which needed to be capped under anesthesia, and that she should have all of her molars (including baby teeth) sealed. I was not shown any xrays and we were rushed out of the office by the entire staff. I did manage to ask one question about the caps-were there any alternatives? They insisted that caps were the only option. I took her to a well-respected pediatric dentist in Nashville for a second opinion. The second dentist said that she absolutely did not need any work done. There were no visible cavities and her x-rays only showed a few very tiny areas that had the potential to become cavities, but he recommended a good flossing regime and regular cleanings to handle the problem areas. He also said that if the problem areas did require any work in the future, simple fillings would resolve the issue and chances are she would lose the teeth before reaching that point . He told us that insurance would not have covered any of the work Snodgrass-King wanted to perform and we would have ended up paying a large amount to do completely unnecessary work and put our daughter through the trauma of anesthesia. I am furious that Snodgrass-King wanted to put my daughter through so much, not to mention give her mouth full of metal, for nothing! If this review keeps another child from being mistreated by them, it will be worth the time I took to write this.

0
★☆☆☆☆

I took my 7 year old daughter to this dental practice for a cleaning. They told us that she had three baby teeth with cavities, which needed to be capped under anesthesia, and that she should have all of her molars (including baby teeth) sealed. I was not shown any xrays and we were rushed out of the office by the entire staff. I did manage to ask one question about the caps-were there any alternatives? They insisted that caps were the only option. I took her to a well-respected pediatric dentist in Nashville for a second opinion. The second dentist said that she absolutely did not need any work done. There were no visible cavities and her x-rays only showed a few very tiny areas that had the potential to become cavities, but he recommended a good flossing regime and regular cleanings to handle the problem areas. He also said that if the problem areas did require any work in the future, simple fillings would resolve the issue and chances are she would lose the teeth before reaching that point . He told us that insurance would not have covered any of the work Snodgrass-King wanted to perform and we would have ended up paying a large amount to do completely unnecessary work and put our daughter through the trauma of anesthesia. I am furious that Snodgrass-King wanted to put my daughter through so much, not to mention give her mouth full of metal, for nothing! If this review keeps another child from being mistreated by them, it will be worth the time I took to write this.

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this guy tried to tell me my 7 year old needed 4 crowns! when we got a second opinion, he needed none - just 2 fillings. This guy is known all over town for doing unnecessary work. I highly recommend taking your children elsewhere. The lobby is fun for the kids, but beware of the overpriced, unnecessary work on baby teeth no less!

0
★☆☆☆☆

this guy tried to tell me my 7 year old needed 4 crowns! when we got a second opinion, he needed none - just 2 fillings. This guy is known all over town for doing unnecessary work. I highly recommend taking your children elsewhere. The lobby is fun for the kids, but beware of the overpriced, unnecessary work on baby teeth no less!

.

I've been going here with two kids for quite a while because I started my first off with Dr. Snodgrass for orthodontics. I changed to the Spring Hill office when it opened and began using Wendy Oakes. It gets worse and worse. It's a lot of flash and advertising, but the care is very impersonal and rushed. Patients are on an assembly line and nobody really knows you. They are dismissive and condescending, as though you're just an annoyance in their day. Their doctors are interchangeable, too, as Dr. Oakes has been gone for months even though I thought I was making appointments with her. Somebody just told me she's been replaced, and I never even knew. What happened to sending out a letter? Or a phone call? Or an email? Or a text? Or even just mentioning it the next appointment? I guess I was asking questions about treatment, and wanting to speak with Dr. Oakes and was going to find out. She'd been there 8 years. That's a long time to just figure she doesn't matter to any of her patients. I am appalled that my child's care was handed over to somebody I've never even met and hadn't a clue about their qualifications, and didn't have the decency to even introduce herself to me. I paid them too much money to have my kids treated like cattle.

0
★☆☆☆☆

I've been going here with two kids for quite a while because I started my first off with Dr. Snodgrass for orthodontics. I changed to the Spring Hill office when it opened and began using Wendy Oakes. It gets worse and worse. It's a lot of flash and advertising, but the care is very impersonal and rushed. Patients are on an assembly line and nobody really knows you. They are dismissive and condescending, as though you're just an annoyance in their day. Their doctors are interchangeable, too, as Dr. Oakes has been gone for months even though I thought I was making appointments with her. Somebody just told me she's been replaced, and I never even knew. What happened to sending out a letter? Or a phone call? Or an email? Or a text? Or even just mentioning it the next appointment? I guess I was asking questions about treatment, and wanting to speak with Dr. Oakes and was going to find out. She'd been there 8 years. That's a long time to just figure she doesn't matter to any of her patients. I am appalled that my child's care was handed over to somebody I've never even met and hadn't a clue about their qualifications, and didn't have the decency to even introduce herself to me. I paid them too much money to have my kids treated like cattle.

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I've been taking two children to Snodgrass and King for over seven years, starting before they had a Spring Hill office. My younger son had braces with Wendy Oakes going on three years.

Apparently, the practice ""let go"" Dr. Oakes months ago and replaced her with Dr. Habeeb. My last discussion with Dr. Oakes included having my son's braces removed, as his gums and enamel were being damaged, and our plan had been impressions for retainer and removal on the next visit. I only found out a new orthodontist was there when I scheduled this last appointment with Dr. Oakes and was casually imformed she'd been gone for months. I never was notified in the slightest way that Dr. Oakes had been let go, and replaced with a new person. Dr. Habeeb's name was never mentioned, her picture never placed at the doorway. The office manager said ""They'd been trying to tell people when they called!"" I said they had patient addresses and was told they'd ""decided not to send out a letter.""

I've been waiting anxiously for four months, worrying about permanent damage, and listening to an assistant say ""four more weeks"" over and over again., and assuming Dr. Oakes and I were still on the same page. I had to tell the receptionist myself I wanted the braces taken off. The practice manager talked to me, and said ""Well, he'll be evaluated today and if he's ready we will take them off."" She also said ""Didn't your son notice the different doctor?"" Finally, after I voiced my complaints and mentioned a lawyer -no kidding- I was sent a message that Dr. Habeeb agreed with me, that because of ""poor hygeine"" the braces were doing more harm than good.

The *practice manager* came out to have me sign a release for early removal. I refused. I had to demand to see Dr. Habeeb. She refused to accept any responsibility for any of this, stating that she was just an employee. She said she introduced herself my my child, saying ""Hi, I'm Dr. M iriam and I'm taking over from Dr. Oakes."" She told this to a child laying down in a dentist chair and seemed to think this was adequate transfer of care. I asked if she was a licensed physician and she said ""Yes."" And then she had the nerve to say she was willing to finish the treatment, and I wasn't being forced to sign this release.

I am a retired physician myself. Nothing about this experience was adequate, and I suspect a good lawyer could make a case of it.

0
★☆☆☆☆

I've been taking two children to Snodgrass and King for over seven years, starting before they had a Spring Hill office. My younger son had braces with Wendy Oakes going on three years.

Apparently, the practice ""let go"" Dr. Oakes months ago and replaced her with Dr. Habeeb. My last discussion with Dr. Oakes included having my son's braces removed, as his gums and enamel were being damaged, and our plan had been impressions for retainer and removal on the next visit. I only found out a new orthodontist was there when I scheduled this last appointment with Dr. Oakes and was casually imformed she'd been gone for months. I never was notified in the slightest way that Dr. Oakes had been let go, and replaced with a new person. Dr. Habeeb's name was never mentioned, her picture never placed at the doorway. The office manager said ""They'd been trying to tell people when they called!"" I said they had patient addresses and was told they'd ""decided not to send out a letter.""

I've been waiting anxiously for four months, worrying about permanent damage, and listening to an assistant say ""four more weeks"" over and over again., and assuming Dr. Oakes and I were still on the same page. I had to tell the receptionist myself I wanted the braces taken off. The practice manager talked to me, and said ""Well, he'll be evaluated today and if he's ready we will take them off."" She also said ""Didn't your son notice the different doctor?"" Finally, after I voiced my complaints and mentioned a lawyer -no kidding- I was sent a message that Dr. Habeeb agreed with me, that because of ""poor hygeine"" the braces were doing more harm than good.

The *practice manager* came out to have me sign a release for early removal. I refused. I had to demand to see Dr. Habeeb. She refused to accept any responsibility for any of this, stating that she was just an employee. She said she introduced herself my my child, saying ""Hi, I'm Dr. M iriam and I'm taking over from Dr. Oakes."" She told this to a child laying down in a dentist chair and seemed to think this was adequate transfer of care. I asked if she was a licensed physician and she said ""Yes."" And then she had the nerve to say she was willing to finish the treatment, and I wasn't being forced to sign this release.

I am a retired physician myself. Nothing about this experience was adequate, and I suspect a good lawyer could make a case of it.

.

As physician myself and a new patient , I understand need for baseline X-rays, but the office made no effort to get X-rays taken by another dentist not more than 2 months prior to my appointment. There is no concern about cost or excess radiation.

My hygienist and dentist were both very condescending and very rough.

When I went to schedule some follow up work (a crown) the office insisted on taking my credit card payment for half the expected copay before even making the appointment. Unbelievable--never before have I seen such a practice.

0
★☆☆☆☆

As physician myself and a new patient , I understand need for baseline X-rays, but the office made no effort to get X-rays taken by another dentist not more than 2 months prior to my appointment. There is no concern about cost or excess radiation.

My hygienist and dentist were both very condescending and very rough.

When I went to schedule some follow up work (a crown) the office insisted on taking my credit card payment for half the expected copay before even making the appointment. Unbelievable--never before have I seen such a practice.

.

I have been taking my kids to Snodgrass King for a while now and using Dr. Oakes as well for their Ortho work. I have consistently been feeling less and less happy about their services. First, the people at the main desk have messed up on more than one of my kids appts. My taking off work to bring them their to find they have messed up has happened one to many times. I keep my appointments and so should they! No real appologies are given. The people at the front desk should make sure they are writing EVERY appointment down correctly on their computer and also on the appointment card given to the patient!!!!

Also, not happy with Dr. Oakes. We are done with this! She is not as pleasant with my child as she used to be. My daughter comes out feeling bad every time she goes in their....feeling like she is always doing something wrong...not a good doctor-patient relationship.

Expensive and unpleasant people. I am disappointed. I brought my kids in for their first cleanings as babies to this place. As the business grew, I felt like my kids were just another number and the prices are too much. Is money their biggest concern or the kids???

Looking for a dentist who actually makes my kids feel good about themselves and are treated with kindness.

0
★☆☆☆☆

I have been taking my kids to Snodgrass King for a while now and using Dr. Oakes as well for their Ortho work. I have consistently been feeling less and less happy about their services. First, the people at the main desk have messed up on more than one of my kids appts. My taking off work to bring them their to find they have messed up has happened one to many times. I keep my appointments and so should they! No real appologies are given. The people at the front desk should make sure they are writing EVERY appointment down correctly on their computer and also on the appointment card given to the patient!!!!

Also, not happy with Dr. Oakes. We are done with this! She is not as pleasant with my child as she used to be. My daughter comes out feeling bad every time she goes in their....feeling like she is always doing something wrong...not a good doctor-patient relationship.

Expensive and unpleasant people. I am disappointed. I brought my kids in for their first cleanings as babies to this place. As the business grew, I felt like my kids were just another number and the prices are too much. Is money their biggest concern or the kids???

Looking for a dentist who actually makes my kids feel good about themselves and are treated with kindness.

.

BEING A MOTHER, IT IS IMPORTANT THAT I HAVE MY CHILDREN SEE THE BEST OF THE BEST. I TOOK MY ENTIRE FAMILY TO THIS PRACTICE RECENTLY. MY EXPECTATIONS WERE SURPASSED. A LONG LASTING IMPRESSION HAS BEEN MADE ON MYSELF AND MY FAMILY TO KEEP US COMING BACK. DR. SNODGRASS, BEING A SPECIALISTS, DID MORE THAN JUST AN ORDINARY EXAM. HE CHECKED MY CHILD'S BITE, BONE STRUCTURE, GUM TISSUE, TEETH, AND ETC. HE WAS VERY INFORMATIVE. ANSERED ALL MY QUESTIONS. THE OFFICE WAS BUSY AND I DID NOT FEEL RUSHED. HE TOOK HIS TIME AND EXPLAINED EVERYTHING THOUROUGHLY. DR. SNODGRASS WORKED VERY WELL WITH CHILDREN AND MY KIDS WERE NOT SCARED AND ARE EAGER TO GO BACK. THE OFFICE STAFF IS VERY PLEASANT AS WELL TO WORK WITH FINACIAL SIDE OF THE PRACTICE.

2
★★★★★

BEING A MOTHER, IT IS IMPORTANT THAT I HAVE MY CHILDREN SEE THE BEST OF THE BEST. I TOOK MY ENTIRE FAMILY TO THIS PRACTICE RECENTLY. MY EXPECTATIONS WERE SURPASSED. A LONG LASTING IMPRESSION HAS BEEN MADE ON MYSELF AND MY FAMILY TO KEEP US COMING BACK. DR. SNODGRASS, BEING A SPECIALISTS, DID MORE THAN JUST AN ORDINARY EXAM. HE CHECKED MY CHILD'S BITE, BONE STRUCTURE, GUM TISSUE, TEETH, AND ETC. HE WAS VERY INFORMATIVE. ANSERED ALL MY QUESTIONS. THE OFFICE WAS BUSY AND I DID NOT FEEL RUSHED. HE TOOK HIS TIME AND EXPLAINED EVERYTHING THOUROUGHLY. DR. SNODGRASS WORKED VERY WELL WITH CHILDREN AND MY KIDS WERE NOT SCARED AND ARE EAGER TO GO BACK. THE OFFICE STAFF IS VERY PLEASANT AS WELL TO WORK WITH FINACIAL SIDE OF THE PRACTICE.

Pros: SPECIALISTS, WELL TRAINED HYGIENISTS, AND FRIENDLY STAFF

.

This place advertises heavily, and the dentists are perfectly nice. However, please review your insurance coverage in detail BEFORE you go. Their finance person told me the procedures the dr. recommended for my two kids were completely covered by our dental insurance. She showed me a printout. I was surprised and said, ""Are you sure?"" and she looked at the computer and said It shows that you are 100% covered. SO I okayed the procedures. Three weeks later, I got an estimate of benefits statement from our insurance showing that while two teeth per child are covered for the procedure, any after that were not covered and that I would owe almost $700. I was astounded and had never encountered this with any dentist in the area. I will say that after a few phone calls, their office did cover the entire cost, but now I am so gun shy that I will not go there again. I would try a dentist that may not have as many bells and whistles to pay for but still does excellent work, such as Dr. Buzz Alexander or Dr. Paul Gilliam.

1
★★☆☆☆

This place advertises heavily, and the dentists are perfectly nice. However, please review your insurance coverage in detail BEFORE you go. Their finance person told me the procedures the dr. recommended for my two kids were completely covered by our dental insurance. She showed me a printout. I was surprised and said, ""Are you sure?"" and she looked at the computer and said It shows that you are 100% covered. SO I okayed the procedures. Three weeks later, I got an estimate of benefits statement from our insurance showing that while two teeth per child are covered for the procedure, any after that were not covered and that I would owe almost $700. I was astounded and had never encountered this with any dentist in the area. I will say that after a few phone calls, their office did cover the entire cost, but now I am so gun shy that I will not go there again. I would try a dentist that may not have as many bells and whistles to pay for but still does excellent work, such as Dr. Buzz Alexander or Dr. Paul Gilliam.

Pros: flashy waiting area

Cons: tricky payment options

 

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