Principle Toyota

★★★☆☆
  • 7370 Winchester Rd

    Memphis, TN 38125

    Map & Directions
  • 901-758-4040

Automotive

Automotive
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3.0 2
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First of all I bought a Hybrid Highlander, what a mistake. After 112K miles the hybrid drive went out and cost $10K to repair. I have a Sequoia with 190K miles on it and love it, so I bought a regular Highlander. I get better gas mileage

0
★☆☆☆☆

First of all I bought a Hybrid Highlander, what a mistake. After 112K miles the hybrid drive went out and cost $10K to repair. I have a Sequoia with 190K miles on it and love it, so I bought a regular Highlander. I get better gas mileage

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I filled out an online form requesting further information about a 2010 Matrix S. I was contacted immediately the next morning by Buddy, I stopped in about 2:30 and worked a deal with him. It did take a while to wrap it up, but I've never bought and financed a car where it didn't take the better part of a day. I was happy with the deal especially since I was so very upside down on my trade in. I was even impressed they'd trade since I'd purchased a lemon from Pontiac just 6 months prior. I really wanted to be in an American made car, but the difference in quality was too hard to accept.

So, 2700 miles later, I hit a large tire rim in the middle of the interstate during rush hour traffic. I changed lanes and there it was and I was stuck. Straddled it straight down the middle. The damage to transmission, undercarriage, and exhaust system was roughly $9400. Imagine my horror to have this happen to my brand new car. I immediately called the dealer and spoke to Brian Kelly. He was extremely comforting to me in my state of hysteria. I had the car towed to Performance and they took care of everything, even worked with the body shop and coordinated all the repairs. Between the mechanical repairs and the body repair, it took just a little over 3 weeks, but I'm confident in their work. Brian was always very informed as to the status of the car, even when the body shop had it.

I'm more than happy with the experiences I've had with Performance and fully intend to use them again in the future.

2
★★★★★

I filled out an online form requesting further information about a 2010 Matrix S. I was contacted immediately the next morning by Buddy, I stopped in about 2:30 and worked a deal with him. It did take a while to wrap it up, but I've never bought and financed a car where it didn't take the better part of a day. I was happy with the deal especially since I was so very upside down on my trade in. I was even impressed they'd trade since I'd purchased a lemon from Pontiac just 6 months prior. I really wanted to be in an American made car, but the difference in quality was too hard to accept.

So, 2700 miles later, I hit a large tire rim in the middle of the interstate during rush hour traffic. I changed lanes and there it was and I was stuck. Straddled it straight down the middle. The damage to transmission, undercarriage, and exhaust system was roughly $9400. Imagine my horror to have this happen to my brand new car. I immediately called the dealer and spoke to Brian Kelly. He was extremely comforting to me in my state of hysteria. I had the car towed to Performance and they took care of everything, even worked with the body shop and coordinated all the repairs. Between the mechanical repairs and the body repair, it took just a little over 3 weeks, but I'm confident in their work. Brian was always very informed as to the status of the car, even when the body shop had it.

I'm more than happy with the experiences I've had with Performance and fully intend to use them again in the future.

Pros: Friendly, not pushy salesman. Great service department

Cons: None

More about Principle Toyota

Principle Toyota of Memphis has been selling Toyota vehicles in the Tennessee area for over 25 years. Principle Toyota of Memphis is a family owned and operated dealership whose mission is to treat you like family. We pride ourselves on our customer service and dedicated employees and this is why our sales and service teams are some of the most knowledgeable in the country. Principle Toyota currently is the recipient of the prestigious Toyota President's Award, which is given for outstanding operations and customer satisfaction. Our goal is to make every customer our friend and exceed your expectation everyday. We proudly serve the areas of Olive Branch, Southaven and beyond. Principle Toyota of Memphis provides many different services to help satisfy all your automotive needs. Our Memphis Toyota service Department has over 80 years of experience with Master Technicians and uses genuine Toyota parts. Schedule an appointment with our easy online service scheduling . We offer a convenient Toyota Rent-A-Car Service for our customers and the general public. If you are in the need of a quick oil change, we offer an Express Lube. We also have an on-site Toyota car loan & lease department ready to finance your new or used car purchase. Principle Toyota supports Fayette County Animal Rescue, Toys for Tots, and Le Bonheur Children's Hospital Christmas Cottage. We are also members of Germantown and Collierville Chamber of Commerce. We currently have a large selection of new Toyota, certified and used cars in Memphis. Our New vehicle line-up includes the Land Cruiser, Venza, 4Runner, Avalon, Camry, Camry Hybrid, Corolla, FJ Cruiser, Highlander, Highlander Hybrid, Matrix, Prius Hybrid, Prius Plug-In, Prius C, Prius V, RAV4, Sequoia, Sienna, Tacoma, Tundra, and Yaris. Our goal is to help you find the vehicle that best suits you.If we don't have the vehicle, we often times can locate it for you. Our Pre-Owned department is filled with a great mix of Certified Toyota Vehicles and other makes. Our customers are our first priority. Interested in learning more about Principle Toyota of Memphis and our commitment to putting you first? Please, give us a call or swing by our showroom at 7370 Winchester Rd. Memphis TN, Tennessee. We're happy to answer any questions you might have and hope to have the opportunity to meet you soon.

 

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