Klien Frederick MD

★☆☆☆☆

About Klien Frederick MD

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
1.0 1
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Initially I thought this Dr was wonderful. Now, I find that he is not and want to warn all who read his profile. I need medically necessary surgery and Dr Klein was going to perform it. I had some questions and also an infection that I wanted cleared up prior to surgery so went to his office, arrive late for my appointment (but called ahead and got the OK to come in late). From the moment I arrived I was treated like a dog by his staff. It was as if my being late for my appointment had sent the whole place in a tizzy. I was told that the Dr had left already and I was OK with that as I just wanted to then do a urinalysis and leave it with the Dr to phone me in a prescription either that day or the next (this was discussed in the hallway of the hospital, not a very PRIVATE setting to say the least). Seemed relatively simple to me, but again, upset the entire office. When I finally had taken enough of his staff's berating me, I got angry myself, raised my voice to their level and before I knew it, Dr Klein, was standing in front of me! He told his nurse he would handle this and she left...but HE continued to be uncivil, just as his office had been. Finally, I asked him point blank if he was mad at me? He said "NO" but his demeanor said YES. He did not want to give me an antibiotic for a MASSIVE infection I have (never before has a Dr refused to give me an antibiotic for this). I feel he let his personal dislike of me get in the way of his profession. And his office staff was certainly not very professional as well. I want a Dr and his office to be part of my TEAM, and this office does not know what that means. Apparently Dr Klein was upset that my voice grew when speaking to his office staff, but never considered that it was because of them, that my voice escalated. Additionally, I am a mental health patient with several mental health problems. These were heavily noted on the initial paperwork I filled out with Dr Kleins office. When I am agitated, I get more agitated. It's the nature of the beast I carry. But still, I was more civil than anyone, including the Dr at this office. I cried all the way to my car after seeing this Dr and now he is doing surgery on me? I did manage to ask a couple questions about my upcoming surgery and he acted like I was stupid. Another problem I have is retaining information (all part of the mental health thing). It seemed to me that since my initial visit, the surgery had become minimized at this point.I thought about all that had happened and later had to call back for another antibiotic as the one he finally wrote for me, did not work and my infection was horrible by now. He phoned in another prescription for me. I called his office and asked for my medical records since I felt that Dr kleins being mad at me had reduced the amount of care he was giving me at that point. I wanted MY records to verify what we had discussed at our initial meeting and the surgery he was to perform. This was on a Friday morning and surgery was the following Tuesday. I was met with nothing but brick walls in trying to obtain MY medical records from this office. I did become upset and told them they would provide me my records and I couldn't wait a week to 10 days. I had a very small record and I know that it could be accomplished if his office wanted to do their job. A couple hours later I was informed by his office that I could pick my records up at any time and that my surgery had been cancelled. I was AGHAST! The person on the other end of the phone could not answer the proverbial WHY??? I asked for Dr Kleins nurse (Dr Klein was not in the office that day). I left a message and then another when I hadn't been called back. It was early in the afternoon when his nurse called me back and the reason she gave for the Dr cancelling my surgery was..."because of the way my records request was made." So this CHIEF of surgery at UT thinks he is a GOD and can cancel medically necessary surgery less than 48 hours before, because his staff treats people like non-humans and the fact that I have have mental issues and cannot deal with mean people. My mother, 2 daughters and a granddaughter were all coming out to help me recover after my surgery. It was way to late to cancel their time off from work and plane tickets. This Dr has messed my life up real well at this point. I hope he enjoys his lousy office staff and his horrible demeanor. Being Chief doesn't mean you have a heart.

1
★☆☆☆☆

Initially I thought this Dr was wonderful. Now, I find that he is not and want to warn all who read his profile. I need medically necessary surgery and Dr Klein was going to perform it. I had some questions and also an infection that I wanted cleared up prior to surgery so went to his office, arrive late for my appointment (but called ahead and got the OK to come in late). From the moment I arrived I was treated like a dog by his staff. It was as if my being late for my appointment had sent the whole place in a tizzy. I was told that the Dr had left already and I was OK with that as I just wanted to then do a urinalysis and leave it with the Dr to phone me in a prescription either that day or the next (this was discussed in the hallway of the hospital, not a very PRIVATE setting to say the least). Seemed relatively simple to me, but again, upset the entire office. When I finally had taken enough of his staff's berating me, I got angry myself, raised my voice to their level and before I knew it, Dr Klein, was standing in front of me! He told his nurse he would handle this and she left...but HE continued to be uncivil, just as his office had been. Finally, I asked him point blank if he was mad at me? He said "NO" but his demeanor said YES. He did not want to give me an antibiotic for a MASSIVE infection I have (never before has a Dr refused to give me an antibiotic for this). I feel he let his personal dislike of me get in the way of his profession. And his office staff was certainly not very professional as well. I want a Dr and his office to be part of my TEAM, and this office does not know what that means. Apparently Dr Klein was upset that my voice grew when speaking to his office staff, but never considered that it was because of them, that my voice escalated. Additionally, I am a mental health patient with several mental health problems. These were heavily noted on the initial paperwork I filled out with Dr Kleins office. When I am agitated, I get more agitated. It's the nature of the beast I carry. But still, I was more civil than anyone, including the Dr at this office. I cried all the way to my car after seeing this Dr and now he is doing surgery on me? I did manage to ask a couple questions about my upcoming surgery and he acted like I was stupid. Another problem I have is retaining information (all part of the mental health thing). It seemed to me that since my initial visit, the surgery had become minimized at this point.I thought about all that had happened and later had to call back for another antibiotic as the one he finally wrote for me, did not work and my infection was horrible by now. He phoned in another prescription for me. I called his office and asked for my medical records since I felt that Dr kleins being mad at me had reduced the amount of care he was giving me at that point. I wanted MY records to verify what we had discussed at our initial meeting and the surgery he was to perform. This was on a Friday morning and surgery was the following Tuesday. I was met with nothing but brick walls in trying to obtain MY medical records from this office. I did become upset and told them they would provide me my records and I couldn't wait a week to 10 days. I had a very small record and I know that it could be accomplished if his office wanted to do their job. A couple hours later I was informed by his office that I could pick my records up at any time and that my surgery had been cancelled. I was AGHAST! The person on the other end of the phone could not answer the proverbial WHY??? I asked for Dr Kleins nurse (Dr Klein was not in the office that day). I left a message and then another when I hadn't been called back. It was early in the afternoon when his nurse called me back and the reason she gave for the Dr cancelling my surgery was..."because of the way my records request was made." So this CHIEF of surgery at UT thinks he is a GOD and can cancel medically necessary surgery less than 48 hours before, because his staff treats people like non-humans and the fact that I have have mental issues and cannot deal with mean people. My mother, 2 daughters and a granddaughter were all coming out to help me recover after my surgery. It was way to late to cancel their time off from work and plane tickets. This Dr has messed my life up real well at this point. I hope he enjoys his lousy office staff and his horrible demeanor. Being Chief doesn't mean you have a heart.

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