Doug's TV Repair

★★★★★
BBB Member with an A+ Rating
  • 713 W Main St 103

    Hendersonville, TN 37075

    Map & Directions
  • 615-945-4977

About Doug's TV Repair

Hours
Mon-Fri 9-8 Sat9-5
5 17
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Doug's TV Repair is awesome. Last weeks storms took out my prize flat screen tv. Called Doug on Saturday morning and he was able to pencil me in on the same day. Once he arrived he was able to diagnose the problem. He explained what

3
★★★★★

Doug's TV Repair is awesome. Last weeks storms took out my prize flat screen tv. Called Doug on Saturday morning and he was able to pencil me in on the same day. Once he arrived he was able to diagnose the problem. He explained what

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Called this guy up and told him my house had been hit by lightning and I had 5 tv's that needed to be looked at and my insurance adjuster needed a report that included the problems found and the repair or replacement costs. He said he could do this and had done this many times.

Guy showed up and started taking the back covers off the tv's one at a time. He got into one tv and there was a small plastic plug with about 10 or 15 wires burnt really bad and said that was the problem. Looked at another tv just like it and it was totally dead.

He went on to the next tv and found an electronic board in there with a few capacitors that were swollen up and he said that that was the problem with that tv.
So at one point he said that the tv with the capacitors swollen up could be fixed by replacing that bad board for $80. So I asked him if that will fix it for sure. He said he didn't know, that it was impossible to tell without replacing the board and going from there. I told him that my insurance adjuster needed a final repair cost or a replacement cost. But he kept on saying that he didn't know whether or not that replacing that board would fix it completely. I then said that a new tv like it at a large club retailer was $498 and that he needed to either show that a definite fix was possible with a certain cost or recommend that it needs to be replaced, especially since he couldn't say that replacing one thing in the tv would definitely fix it.

So he ended up refusing to give a final repair cost or report that lightning had hit the tv's or a surge even. So I said then what caused all this damage then? No real answer was given. I said to him then that I asked if you could come look at my tv's after the lightening hit my house and make the report for my adjuster telling the problem, repair cost or replacement cost and you said you'd done it many times before. So what's the problem? No real answer.

I stopped him at this point and asked him how much was the bill so far. He grumbled "$60", and said he didn't want me to jump on him about the situation, meaning give him grief about it. I said if I was jumping on you you'd be laying there bleeding already. I asked him how much I owed him for what he had done up to that point, I gave him his money and told him to get the "F" out of my house and slammed the door behind him.

I put a review about this guy on one of the subscription review sites, you know, So and So List, and now he is claiming that I wanted him to say that they did not work because lightning stuck them and file a false insurance claim, and that I would shoot him if he didnt do this.

In emails to me, he says he is going to let everyone know I threatened to shoot him because he would not file a false insurance claim. He says he's called metro police and is filing a police report on the matter because of me threatening him and slandering his name.

So why if I did what he said I did, talk about pulling out a gun and shooting him, did I pay him his $60 bucks for the 3 tv's he looked at instead of just throwing him out without paying at all?

Welllllll........I'm still waiting on the police to show up. What he didn't know was that my wife was sitting around the corner in the kitchen the whole time listening to the whole thing. This is what kind of honest businessman he is and you'll have to deal with if you call him up to work on your stuff. I dont recommend anyone doing business with this guy. He basically said he knew how and what to do in this case just to get paid and make a buck and in reality, had no clue how to make a report for a claims adjuster. And in the end, to save face, calls me a liar and wants to call the police and try to get me arrested.

1
★☆☆☆☆

Called this guy up and told him my house had been hit by lightning and I had 5 tv's that needed to be looked at and my insurance adjuster needed a report that included the problems found and the repair or replacement costs. He said he could do this and had done this many times.

Guy showed up and started taking the back covers off the tv's one at a time. He got into one tv and there was a small plastic plug with about 10 or 15 wires burnt really bad and said that was the problem. Looked at another tv just like it and it was totally dead.

He went on to the next tv and found an electronic board in there with a few capacitors that were swollen up and he said that that was the problem with that tv.
So at one point he said that the tv with the capacitors swollen up could be fixed by replacing that bad board for $80. So I asked him if that will fix it for sure. He said he didn't know, that it was impossible to tell without replacing the board and going from there. I told him that my insurance adjuster needed a final repair cost or a replacement cost. But he kept on saying that he didn't know whether or not that replacing that board would fix it completely. I then said that a new tv like it at a large club retailer was $498 and that he needed to either show that a definite fix was possible with a certain cost or recommend that it needs to be replaced, especially since he couldn't say that replacing one thing in the tv would definitely fix it.

So he ended up refusing to give a final repair cost or report that lightning had hit the tv's or a surge even. So I said then what caused all this damage then? No real answer was given. I said to him then that I asked if you could come look at my tv's after the lightening hit my house and make the report for my adjuster telling the problem, repair cost or replacement cost and you said you'd done it many times before. So what's the problem? No real answer.

I stopped him at this point and asked him how much was the bill so far. He grumbled "$60", and said he didn't want me to jump on him about the situation, meaning give him grief about it. I said if I was jumping on you you'd be laying there bleeding already. I asked him how much I owed him for what he had done up to that point, I gave him his money and told him to get the "F" out of my house and slammed the door behind him.

I put a review about this guy on one of the subscription review sites, you know, So and So List, and now he is claiming that I wanted him to say that they did not work because lightning stuck them and file a false insurance claim, and that I would shoot him if he didnt do this.

In emails to me, he says he is going to let everyone know I threatened to shoot him because he would not file a false insurance claim. He says he's called metro police and is filing a police report on the matter because of me threatening him and slandering his name.

So why if I did what he said I did, talk about pulling out a gun and shooting him, did I pay him his $60 bucks for the 3 tv's he looked at instead of just throwing him out without paying at all?

Welllllll........I'm still waiting on the police to show up. What he didn't know was that my wife was sitting around the corner in the kitchen the whole time listening to the whole thing. This is what kind of honest businessman he is and you'll have to deal with if you call him up to work on your stuff. I dont recommend anyone doing business with this guy. He basically said he knew how and what to do in this case just to get paid and make a buck and in reality, had no clue how to make a report for a claims adjuster. And in the end, to save face, calls me a liar and wants to call the police and try to get me arrested.

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Business Response:

On that Frank W. He did want me to say 2 TV's did not work right when they did. Then he got very upset, I asked him to calm down and then he said if he was upset he would take his gun out and shoot me. I left right then. I did file a police report out about the situation.
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Honest and knowledgable. Doug knew the problem with my tv as soon as he looked at it. He even came the next day to replace the chips. He accepts credit cards too, that was handy.

3
★★★★★

Honest and knowledgable. Doug knew the problem with my tv as soon as he looked at it. He even came the next day to replace the chips. He accepts credit cards too, that was handy.

.

On that Frank W. He did want me to say 2 TV's did not work right when they did. Then he got very upset, I asked him to calm down and then he said if he was upset he would take his gun out and shoot me. I left right then. I did file a

3
★★★★★

On that Frank W. He did want me to say 2 TV's did not work right when they did. Then he got very upset, I asked him to calm down and then he said if he was upset he would take his gun out and shoot me. I left right then. I did file a

.

Called this guy up and told him my house had been hit by lightning and I had 5 tv's that needed to be looked at and my insurance adjuster needed a report that included the problems found and the repair or replacement costs. He said he

3
★★★★★

Called this guy up and told him my house had been hit by lightning and I had 5 tv's that needed to be looked at and my insurance adjuster needed a report that included the problems found and the repair or replacement costs. He said he

.

Doug was able to quickly diagnose the problem with my TV. Although he had to order a part, he returned within just a couple of days (when he said he would). He was on time both times he came, and charged what he told me he would charge,

3
★★★★★

Doug was able to quickly diagnose the problem with my TV. Although he had to order a part, he returned within just a couple of days (when he said he would). He was on time both times he came, and charged what he told me he would charge,

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Our tv lost its picture and went totally black with just sound. We decided to have someone look at it before running out to buy another. We called Doug and he came out and checked it and unfortunately it was not repairable, but he was

3
★★★★★

Our tv lost its picture and went totally black with just sound. We decided to have someone look at it before running out to buy another. We called Doug and he came out and checked it and unfortunately it was not repairable, but he was

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I had my 55 inch Samsung go on the fritz on Doug was great to work with. He was able to come to the house after hours after my wife and I got home from work to work on the problem. He onyl asked that we pay him his fee for coming out ONE

3
★★★★★

I had my 55 inch Samsung go on the fritz on Doug was great to work with. He was able to come to the house after hours after my wife and I got home from work to work on the problem. He onyl asked that we pay him his fee for coming out ONE

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In today's world it's hard to find hard working RELIABLE folks to do work for your electronics. Doug is one of those people you WANT to call for your TV repair. On time for the APT...trouble shot the problem...orderded the part and came

3
★★★★★

In today's world it's hard to find hard working RELIABLE folks to do work for your electronics. Doug is one of those people you WANT to call for your TV repair. On time for the APT...trouble shot the problem...orderded the part and came

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Doug returned my call quickly and arrived promptly for our appointment. He was professional and polite. Doug explained what he thought was wrong with my television and gave me some further advice to guard against future damage.

He had

3
★★★★★

Doug returned my call quickly and arrived promptly for our appointment. He was professional and polite. Doug explained what he thought was wrong with my television and gave me some further advice to guard against future damage.

He had

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Doug diagnosed the problem with my 50" 1080p, DLP, HDTV over the phone yesterday simply by my description. He ordered the part, called this morning and said it was in, came out and fixed the problem within 20 mins of his arrival. He even

3
★★★★★

Doug diagnosed the problem with my 50" 1080p, DLP, HDTV over the phone yesterday simply by my description. He ordered the part, called this morning and said it was in, came out and fixed the problem within 20 mins of his arrival. He even

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Now this is what all service businesses should be! On-time, knowledgeable, courteous, and priced rigt... I will use Doug's TV for all my TV Repair needs for the rest of my life. Thank you...

2
★★★★★

Now this is what all service businesses should be! On-time, knowledgeable, courteous, and priced rigt... I will use Doug's TV for all my TV Repair needs for the rest of my life. Thank you...

Pros: In Home TV Repair

Cons: None

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Doug saved me 40% compaired to 3 other estimates received. Fast, friendly and honest repair man. He will fix any problems I have for life. If you don't call DOUG you're cheating yourself. I had 1 50" HDTV and 1 42" Big screen repaired for less than 1 TV estimate elsewhere.

2
★★★★☆

Doug saved me 40% compaired to 3 other estimates received. Fast, friendly and honest repair man. He will fix any problems I have for life. If you don't call DOUG you're cheating yourself. I had 1 50" HDTV and 1 42" Big screen repaired for less than 1 TV estimate elsewhere.

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Great TV Repair

Doug charged half of what others wanted. He not only fixed it but explained what he was doing. This is the place I will go to everytime.

2
★★★★★

Great TV Repair

Doug charged half of what others wanted. He not only fixed it but explained what he was doing. This is the place I will go to everytime.

Pros: Affordable, uses quality parts

Cons: none

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I called Doug's TV Repair and talked to Doug. He was very nice and knew my problem right away when I described it to him. He came out the next day and fixed it right then. He fixed it way less then everybody else quoted me, his service call is half of everyones to. I will highly recommend him to anyone looking for a good repair man.

5
★★★★★

I called Doug's TV Repair and talked to Doug. He was very nice and knew my problem right away when I described it to him. He came out the next day and fixed it right then. He fixed it way less then everybody else quoted me, his service call is half of everyones to. I will highly recommend him to anyone looking for a good repair man.

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CALLED ALL AROUND TRYING TO JUST GET AN ESTIMATE OF A TV PROBLEM AND GOT RESPONCES
LIKE THIS:
BRING IT IN AND FOR $55 TO $95 DOLLARS WE'LL BE ABLE TO GIVE YOU AN ESTIMATE ON THE REPAIR.
THEN I GOT SMART AND FOUND DOUG'S TV REPAIR AT CITYSEARCH.

DOUG RETURNED MY CALL AND SET A APPOINTMENT, CAME OUT TO MY HOUSE AND DIAGNOSSED
THE MINOR PROBLEM AND MADE THE REPAIR IN JUST 25 MIN.

HE'S A FAMILY MAN, WELL EQUIPED, VERY PROFESSIONAL AND IS IN GOOD STANDING
IN THE COMMUNITY.

DOUG CHARGED ME HALF OF WHAT 6 OTHER REPAIR SHOPS WANTED TO CHARGE JUST FOR WHAT THEY CALL AN ESTIMATE, AND I DID NOT HAVE TO LUG A BIG TV AROUND TO GET IT REPAIRED,
DOUG CAME TO ME! I WAS SO HAPPY I GAVE HIM A $10 TIP!

NOW MY SISTER AND MY MOM ARE GETTING THEIR TV'S LOOKED AT BY DOUG!

2
★★★★★

CALLED ALL AROUND TRYING TO JUST GET AN ESTIMATE OF A TV PROBLEM AND GOT RESPONCES
LIKE THIS:
BRING IT IN AND FOR $55 TO $95 DOLLARS WE'LL BE ABLE TO GIVE YOU AN ESTIMATE ON THE REPAIR.
THEN I GOT SMART AND FOUND DOUG'S TV REPAIR AT CITYSEARCH.

DOUG RETURNED MY CALL AND SET A APPOINTMENT, CAME OUT TO MY HOUSE AND DIAGNOSSED
THE MINOR PROBLEM AND MADE THE REPAIR IN JUST 25 MIN.

HE'S A FAMILY MAN, WELL EQUIPED, VERY PROFESSIONAL AND IS IN GOOD STANDING
IN THE COMMUNITY.

DOUG CHARGED ME HALF OF WHAT 6 OTHER REPAIR SHOPS WANTED TO CHARGE JUST FOR WHAT THEY CALL AN ESTIMATE, AND I DID NOT HAVE TO LUG A BIG TV AROUND TO GET IT REPAIRED,
DOUG CAME TO ME! I WAS SO HAPPY I GAVE HIM A $10 TIP!

NOW MY SISTER AND MY MOM ARE GETTING THEIR TV'S LOOKED AT BY DOUG!

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GREAT service!!! Doug really knows his craft and can come to your site for repairs. Especially cool because of the difficulty in moving large monitors. Highly recommended!!!

2
★★★★★

GREAT service!!! Doug really knows his craft and can come to your site for repairs. Especially cool because of the difficulty in moving large monitors. Highly recommended!!!

Pros: Big Thumbs UP!!!

Cons: None

Message from Doug's TV Repair

I specialize in IN-HOME Repairs.

More about Doug's TV Repair

I work on ALL tv's. All makes and models and sizes. In-Home Estimates start @ 30 in Nashville and surrounding areas.

 

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