Shady Grove Utility District

★★★★☆

About Shady Grove Utility District

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Worst water company ever. My husband asked if they would wait till his check came the said that would be fine and they came out next day and shut it off anyway. Then charge a 50 dollar service fee to turn it back on which is more than my

3
★★★★★

Worst water company ever. My husband asked if they would wait till his check came the said that would be fine and they came out next day and shut it off anyway. Then charge a 50 dollar service fee to turn it back on which is more than my

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The employees are probably the only good thing I can comment on; they are always very nice to us and willing to help. The $100 fee is too much....I thought I was paying a deposit; I could maybe understand the high fee for people with bad

3
★★★★★

The employees are probably the only good thing I can comment on; they are always very nice to us and willing to help. The $100 fee is too much....I thought I was paying a deposit; I could maybe understand the high fee for people with bad

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While deciding on Shady Grove or well water, I looked them up. I am shocked at the bad reviews. But I completely agree with them. I see they have 1, and I mean only 1, 5 star review and that looks like it was done by an employee. I

3
★★★★★

While deciding on Shady Grove or well water, I looked them up. I am shocked at the bad reviews. But I completely agree with them. I see they have 1, and I mean only 1, 5 star review and that looks like it was done by an employee. I

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I have found that Shady Grove Utility District has been friendly, helpful, and has provided prompt service to all requests. I see that others here protest the $100 non-refundable service activation fee. I didn't like paying it either, but understand they have to pay for vehicles, equipment, and the manpower to send someone out to turn on the valve. I don't really expect that to be free. We pay those fees for cable tv, and other utilities. It would be nice if they could cover those costs from what we pay in the course of paying our bills, but then why should someone who never moves in over 30 years have to cover the cost of those who move frequently and imposes these extra costs on the utility? It really is the fairest way to cover those costs, having those who incur the costs pay them. I find that the water has been good quality - I haven't had a problem with it.

2
★★★★★

I have found that Shady Grove Utility District has been friendly, helpful, and has provided prompt service to all requests. I see that others here protest the $100 non-refundable service activation fee. I didn't like paying it either, but understand they have to pay for vehicles, equipment, and the manpower to send someone out to turn on the valve. I don't really expect that to be free. We pay those fees for cable tv, and other utilities. It would be nice if they could cover those costs from what we pay in the course of paying our bills, but then why should someone who never moves in over 30 years have to cover the cost of those who move frequently and imposes these extra costs on the utility? It really is the fairest way to cover those costs, having those who incur the costs pay them. I find that the water has been good quality - I haven't had a problem with it.

Pros: Prompt response to service requests, easy ways to pay.

Cons: None.

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they ask for a 100.00 fee upfront but you dont get it back even if you have been with them for a couple of years.all i want to do is transferr service right next door and they said it would cost me another 100.00.that is just ripping people off.

0
★☆☆☆☆

they ask for a 100.00 fee upfront but you dont get it back even if you have been with them for a couple of years.all i want to do is transferr service right next door and they said it would cost me another 100.00.that is just ripping people off.

Pros: you can get water though them

Cons: they are gatting rich off the poor

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In defense of the utility company, the $100 fee to active a water account at a new address is not a deposit but an activation fee. What I find absurd is the $50.00 re-connection fee for someone to turn a valve.

0
★☆☆☆☆

In defense of the utility company, the $100 fee to active a water account at a new address is not a deposit but an activation fee. What I find absurd is the $50.00 re-connection fee for someone to turn a valve.

Pros: inexpensive usage

Cons: nasty, lime saturated water

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it totally ridiculous that everytime ive had to move that ive had to give these people 100.00$ im a single mother n its a shame that they are just robbing people like this....

0
★☆☆☆☆

it totally ridiculous that everytime ive had to move that ive had to give these people 100.00$ im a single mother n its a shame that they are just robbing people like this....

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i cant beleive that a water company as wealthy as sgud would take $100.00 dollar deposits everytime you move and keep the money. I always thought a deposit should be returned or transfered for another address service. shame on you greedy employees of shady grove
thanks,
fritro

1
★★☆☆☆

i cant beleive that a water company as wealthy as sgud would take $100.00 dollar deposits everytime you move and keep the money. I always thought a deposit should be returned or transfered for another address service. shame on you greedy employees of shady grove
thanks,
fritro

Pros: the at least speak to you

Cons: they don't care if your handicapped or pregnant if it's a holiday weekend you will not get your service turned on

 

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