Mountain Vista Luxury Rentals

★★★☆☆
  • 215 Woliss Ln

    Gatlinburg, TN 37738

    Map & Directions
  • 865-430-7550

About Mountain Vista Luxury Rentals

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3.0 1
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This is a very nice place. Big condo's that are close to down town and a nice pool and hot tub.
I would have gave it 5 star's but I ran into a few thing's that I did not like. First ths staff is not very friendly and are quick to tell you that they are only the rental agent's. Second there were not enough towel's and we had to wash what we had every day to have them the next day. Third the smoke alarm kept going off in our unit and when the maintenance man showed up to fix it he spoke very little english and just unwired the detector. He said he would come back to fix it later that day but never showed up. If there was a fire we would not have been safe. This sort of thing might be fine in Mexico where he was from but in the United States we have law's to protect us. When I went down to report this again I learned that there was no one that worked the lobby after 6p.m. on sunday or after 8 Monday - Saturday. I also noticed that the Phone in our unit did not work and was told that they were not hooked up in any unit's. Which made it tough to order take out and also added to the danger of an emergency. In short this would be a great place to stay with a few improvement's in staff.

1
★★★☆☆

This is a very nice place. Big condo's that are close to down town and a nice pool and hot tub.
I would have gave it 5 star's but I ran into a few thing's that I did not like. First ths staff is not very friendly and are quick to tell you that they are only the rental agent's. Second there were not enough towel's and we had to wash what we had every day to have them the next day. Third the smoke alarm kept going off in our unit and when the maintenance man showed up to fix it he spoke very little english and just unwired the detector. He said he would come back to fix it later that day but never showed up. If there was a fire we would not have been safe. This sort of thing might be fine in Mexico where he was from but in the United States we have law's to protect us. When I went down to report this again I learned that there was no one that worked the lobby after 6p.m. on sunday or after 8 Monday - Saturday. I also noticed that the Phone in our unit did not work and was told that they were not hooked up in any unit's. Which made it tough to order take out and also added to the danger of an emergency. In short this would be a great place to stay with a few improvement's in staff.

Pros: wonderful condo with great location

Cons: Bad staff, no phone,

 

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