Chocolate Covered Strawberry

★☆☆☆☆
  • 1176 Nashville Pike

    Gallatin, TN 37066

    Map & Directions
  • 615-230-1002

About Chocolate Covered Strawberry

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Food

Food
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I wanted to take my daughter out to eat lunch for her birthday. She has 3 babies and rarely gets out during the day. I called this restaurant and asked if they had 3 high chairs. The person on the phone said yes and said they gladly welcome children. However, that day they had several large parties booked and that we might not get a seat, to call the next time and reserve. We went early, hoping to get a table, but did not. That was fine.

Weeks later, I called at 9:00 am to reserve a table and 3 high chairs for 11:30. No problem I was told. In the sweltering heat (100 degrees) we get 3 babies dressed, loaded in the car, drive there, have a hard time finding a parking space, take all 3 babies into the restaurant. We wait as the only visible waitress just keeps passing us by, trying to keep 3 hungry babies quiet and still. Finally the waitress acknowledges us and I tell her we have reservations for 2 adults and 3 babies with high chairs. (We were there a few minutes early). She leaves to talk to someone, I am assuming the owner. When she returns she tells me she has 2 chairs for children. I proceeded to tell her I had called and that I had been told they had 3 high chairs. She said someone had already given one to another customer. I asked her what was the purpose in me calling and reserving. She just said sorry and turned and walked away.

Wow - talked about poor customer service and relations!!!!!!!!! Won't EVER go back there! City Search requires a star - they don't even deserve one star!

0
★☆☆☆☆

I wanted to take my daughter out to eat lunch for her birthday. She has 3 babies and rarely gets out during the day. I called this restaurant and asked if they had 3 high chairs. The person on the phone said yes and said they gladly welcome children. However, that day they had several large parties booked and that we might not get a seat, to call the next time and reserve. We went early, hoping to get a table, but did not. That was fine.

Weeks later, I called at 9:00 am to reserve a table and 3 high chairs for 11:30. No problem I was told. In the sweltering heat (100 degrees) we get 3 babies dressed, loaded in the car, drive there, have a hard time finding a parking space, take all 3 babies into the restaurant. We wait as the only visible waitress just keeps passing us by, trying to keep 3 hungry babies quiet and still. Finally the waitress acknowledges us and I tell her we have reservations for 2 adults and 3 babies with high chairs. (We were there a few minutes early). She leaves to talk to someone, I am assuming the owner. When she returns she tells me she has 2 chairs for children. I proceeded to tell her I had called and that I had been told they had 3 high chairs. She said someone had already given one to another customer. I asked her what was the purpose in me calling and reserving. She just said sorry and turned and walked away.

Wow - talked about poor customer service and relations!!!!!!!!! Won't EVER go back there! City Search requires a star - they don't even deserve one star!

 

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